TERRI JORDAN
Knightdale, NC ***** 919-***-**** adwb7g@r.postjobfree.com
Professional Summary
Knowledgeable and dedicated professional with extensive experience in healthcare industry. Solid team player motivated to maintain customer satisfaction and contribute to company success. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors workers to achieve overall team success.
Skills
Data Entry/Documentation
Team Building & Leadership
Analytical & Problem Solving
Microsoft Word, PowerPoint, Excel, and Outlook
WebEx and Microsoft Teams
Experience with EPIC, Lawson, Citrix, Rapid Connect, Perceptive and Soft ID
Customer Service.
Knowledge of Systems Security Best Practices, familiar with Established Standards and Policies.
Task Monitoring.
Work History
Trauma Tech/ Team Lead/Clinical Secretary /NA II Dec 2007 - Current
WakeMed Health & Hospitals Raleigh, NC
Provides appropriate secretarial and clinical support to patients/families and professional staff to ensure excellent customer-oriented service delivery
Actively supports and incorporates Wake Med's Patient & Family Centered Care (PFCC) model by delivering exceptional patient care under the direction of the Registered Nurse and Providers
Understands and demonstrates needs of organization and supports the mission, vision, values, and aspirational goals.
Document information in patient charts and communicated status updates to interdisciplinary care team.
Maintains strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statutes for data security
Develops and supervises new hires by providing orientation, training, support, and direction.
Trained new team members by relaying information on company procedures and safety requirements.
Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel and staff.
Administrative Assistant Jan 2022 - Apr 2022
Behavioral Health Services, WakeMed Health & Hospitals Raleigh, NC
Provides general administrative support for department
Orders and maintains supplies, maintains environment, equipment, and departmental systems such as Aegis and SharePoint
Processes mail and completes filing (coordinate/conduct filing, file tracking, and file storage)
Provides administrative support for routine updates to departmental reports e.g., enters data, formats, prints and distributes reports
Prepares written communications for department and department leadership
Maintains and processes departmental expense records, travel requests and requests for reimbursement.
Maintains timekeeping system time edits, staff schedules and position coverage as needed
Delivers prompt and courteous response to needs and requests; ensures the highest quality of customer service and satisfaction by responding to feedback and promptly resolving any issues from staff, patients, and other customers
Maintains calendar and schedule for departmental leadership and/or departmental resources such as a conference room and coordinate meeting planning, scheduling, logistics, set-up, and breakdown
Prepares meeting agendas and takes meeting minutes
Creates and follows just in time processes
Creates and supports efficient workflow
Provides support with onboarding of new employees, research, and license/certifications.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Medication Team Lead Mar 2003 - Apr 2008
Sunrise Senior Living
Documented information in patient charts and MARs and communicated status updates to interdisciplinary care team
Authorize drug refills and provide prescription information to patient pharmacy
Prepare and administer medications as directed by a physician
Explain treatments, procedures, medications, and physician orders to patients
Supervise and train new hires and care managers.
Intern/ Adoption/ Foster Care Aug 2001 - Dec 2003
Human Services
Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans
Wrote comprehensive goals and patient treatment plans
Conducted continuing education programs, seminars and workshops and participated in professional development activities to offer added value to patients
Researched patient cases to understand issues and provide current needs assessment
Maintained clinical records to promote strong compliance with federal standards
Complied with all federal and corporate guidelines to safeguard continuous level of patient confidentiality.
Child Services Coordinator Sep 1999 - Jul 2000
Safe Homes, Inc
Resolved patient issues promptly, escalating more serious concerns to for assistance
Collaborated effectively with interdisciplinary teams to deliver quality patient care
Adhered to strict data confidentiality policies to prevent information leakage
Collaborated with team members to identify and accomplish agency objectives
Documented information on clients to provide continuum of care.
Education
Professional: Information Technology Security And Administration Jul 2020
MyComputerCareer.com Raleigh, NC
Master of Science: Human Services Counseling Social & Community Dec 2012
Capella University Minneapolis, MN
Bachelor of Science: Human Services Counseling Dec 2003
Old Dominion University Norfolk, VA
Certifications
Information Security Fundamentals
Management and Leadership
Intro to Microsoft Outlook
Intro Systems Administration, Administrator Level 1&2
BLS for the Healthcare Provider
NA I & NA II
NC Notary Public