Tiffany Tye-Lee

**** ********* **** *********, ** 44124

216-***-****

Career Overview

To obtain a position in the customer service arena and assist in maintaining excellent

customer satisfaction.

Work Experience

The Littleton Group

Claims Processor/Progressive

(Oct 2022 to Present)

Daily data entry of new company claims

Correcting customer data in Claimpro system

Timely data entry of billing information

ATI Aviation Services

Data Administrator

(April 2020 to October 2022)

Daily data entry into Paradox database

Monitoring orders and movement of parts

Updating information through Boeing website

Daily office management

Updating Excel spreadsheets with correct aviation parts and serial numbers

JW Results and Sales

Account Mgr/Data Entry Specialist

(February 2019 to April 2020)

Managing accounts and order entry

Monitoring shipping of Purchase Orders

Data Entry and account Maintenance

Insure invoice is correct and all data is accurate in system

Contract- Fluke Biomedical

Oracle Order Processor

(June 2018 to February 2019)

Data Entry

Review Statuses and Notes

Review Charges

Submit Ship Lines & Charges to Service Order

Oracle Work Order Creation

Review and Receive RMA

Contract- Stanley Black &Decker

Data Entry Specialist/Inside Sales

(October 2017 to February 2018)

●Maintaining Orders in EDI system daily

●Entering incoming faxed and emailed orders

●Entering and monitoring orders on Microsoft Navision

●Filing, faxing, scanning all orders

●Entering Purchase Orders in SAP

Contract- PPG Industries

Oracle Batch Administrator

(November 2016 to July 2017)

●Entering orders and chemical recipes into Oracle database

●Monitoring and replenishing inventory in Oracle

●Filing

●Data Entry

Contract - Tremco Inc

Label Production Specialist Assistant (August 2016 to November 2016)

●Entering label artwork into PDF system and data entry into SAP system.

Contract - Progressive Insurance

Customer Service Associate (May 2016 to July 2016)

●Answering incoming calls and data entry into insurance system data base

●Providing products and services to customers and agents with an exceptional call experience that is influential in gaining the sale and /or future policy renewal, Using CLUE and MVR data base for customer calls.

Various Contracts (March 2015 to May 2016)

●Multiple Office Positions Held (Staffing Center) Duties in various assignments included but not limited to: Flack Steel- Scanning of invoices into their system, alpha and numeric data entry of invoices, editing and correcting invoices in Nitro Pro10, office filing, Youth Opportunities Unlimited- prescreening for program eligibility, create full profile files for clients including maintenance of them, quality control, create and implement program orientation for youth, facilitate enrollment process for youth, monitor and assess worksites routinely, complete all needed time and case logs accurately, provided guidance and leadership to team members on aspects of customer/client expectations.

EcoSmart Technologies

Customer Service Rep/Account Manager (April, 2012 to December, 2014)

●Fulfillment of all ecommerce orders within 24hrs of receipt (until transition to TAGG).

●Respond to consumer calls and emails within 24hrs of receipt (includes locating store, resolving complaints, sending replacements, processing verbal orders, etc.) 100% documentation of all consumer telephone and email inquiries.

●Resolve 100% Sugar CRM Open Cases by end of day

●Sample orders fulfillment within 24hrs of receipt.

●Trade show orders fulfillment within 24hrs of receipt.

●Problem resolution of customer orders and incoming calls.

●Data Entry into SAP system

DISYS-Cox Media Group

Data Entry Clerk (November, 2011 to March, 2012)

●Responsible for data entry of client invoices into new DTI database.

●Proofing all information after entered into database and correcting errors.

●Filing and faxing information for Billing Department.

Common Ground Ministries

Receptionist (September, 2010 to August, 2011)

●Answered incoming calls and scheduled appointments for patients.

●Responsible for data entry of new client information into system.

●Filing and maintaining patient records in office.

●Converting paper files into Excel database using data entry skills.

Contract- /Rockwell Automation

Customer Service Specialist (May, 2008 to June, 2009)

●Answered incoming calls and input client orders in the automotive industry.

●Answered 100+ calls in high volume call center.

●Assisted field engineers with client orders on a daily basis.

●Responsible for problem resolution of escalated orders.

●Primary point of contact for problem resolution orders.

●Implemented and tested a new SAP system for order entry and tracking of orders.

●Trained new customer service representatives in order entry department.

Amerigas Propane Inc (February, 2008 to March, 2008)

●Answered incoming calls and placed orders for current customers.

●Responsible for up-selling of company products to maintain sales quota.

●Assigned and distributed calls and orders to assigned drivers.

●Processed and collected funds via MasterCard and Visa payments.

●Performed data entry for orders received via fax.

Contract- /AAA

Road Service Specialist (November, 2006 to August, 2007)

●Responsible for dispatching road service assistance to clients in a timely manner.

●Maintained and updated customer information in data base system on a daily basis.

●Processed payments on customer accounts.

●Input new client information via fax and internet orders.

●Assisted in selling of new products to existing customers

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