Customer Service Accounts Payable

Julie Heintzelman

**** *. *** **

Winfield, MO **389

Phone: 314-***-****

Email: adwa6s@r.postjobfree.com

Professional Profile

Experienced professional with a strong background in accounting and customer service. Highly motivated, self-starting individual, ready to change career path and have a positive impact. What I lack in education (no college degree), I make up in experience and willingness to adapt to any new environment with positivity and excitement.

Work Experience

Infertility Center of St. Louis, Financial Manager October 1999-Present

Provide quality customer service in high-volume private medical practice

Manage patient accounts by providing complex patient education, medical care and treatment plans

Manage office account receivable (accept all patient credit card payments verbally with manual processing as well as reaching out to collect fees in advance of procedure) and accounts payable (paying office bills, i.e., credit card, rent, office supplies)

Prepare expense reports, accounting, and distributing payment for various services involve in patient care

Prepare daily, weekly, and monthly financial reports as well as trip expense summaries

Handle oral and written patient communications regarding all financial aspects (i.e., explain amounts owed, complete financial breakdown, offer outside financing options, due dates) involved in treatment

Provide medical support for the In Vitro Fertilization and Surgical teams by preparing medical summaries for incoming new patient office visits

Maintain all office equipment and supplies (i.e., service contracts, maintenance, repair, replacement)

Provide substantial professional and personal support to practice director regarding business decisions related to telecommunications, computer service, new equipment purchases, office renovation projects, professional email and phone communication, scientific manuscript preparation, editing and journal submissions, prepare statistical reports, creating and revising personal itineraries.

Coordinate specimen shipping and receiving both domestic and international

Prepare FMLA for patients and handle all insurance authorizations

Computer Skills

Expert knowledge in Microsoft Office (Word, Excel), and Filemaker Pro

Education

Hazelwood East High School, 1989

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