Yaima Julien

Lawrenceville, GA 941-***-****

adw6h7@r.postjobfree.com

Management Professional

Operations Management Process Improvement Leadership

Seasoned management professional with experience in marketing, business development, ad-hoc reporting, and sales within fast-paced environments. Skilled in collaborating with management, executives, vendors, and staff to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing brand awareness, quality management, and maximizing profitability. Fluency in English and Spanish.

Operations Management

Process Improvement

Training & Development

Inventory Management

Sales Management

Budget Management

Scheduling

Logistics

Vendor Management

P&L Reporting

Payroll

Conflict Resolution

PROFESSIONAL EXPERIENCE

Papi’s Cuban and Caribbean Grill, Lawrenceville, GA 2015 – Present

Assistant Manager

Responsible for leading, mentoring and advising the staff to successfully execute the restaurant’s policies, procedures, standards, and protocols where careful attention is placed on the customer. Adhere restaurant compliance with all health and safety regulations. Analyze metrics, trends and forecasts to ensure they meet and exceed financial performance; ServSafe food and alcohol certified.

Key Contributions

Increased profit by 35.8%, by increasing sales and dropping waste

Improved efficiency by analyzing P&L report to identify areas of opportunity to lower cost

Lowered food waste by enhancing inventory management through a “first in first out”, FIFO, approach to maximize the life of perishable items

Pollo Tropical, Lawrenceville, GA 2012-2015

Assistant Manager

Responsible for managing all aspects of their shift including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.

Key Contributions

Improved employee retention from 59% to 90%

Eliminated overtime by analyzing both metrics and forecast to meet the demand of the restaurant

Sabra Properties, Marietta, GA 2006-2012

Property/Community Manager

Oversee all business operations and ensure that all financial goals are met. Responsible for hiring, managing, coaching and inspiring operations team. Managed accounts payable and delinquency reports. Created conflict resolution protocols to ensure that residents complain would be handled promptly and adequately. Negotiated prices with vendors that led to improved efficiencies.

Key Contributions

Developed Marketing initiatives to in order to generate traffic into the community

Partnered with local businesses to create win/win opportunities to promote each other’s businesses

Voted “Property Manager of the Year” in 2006

EDUCATION

Bachelor of Computer Networking, University of Pedagogical Sciences Jose de la Luz y Caballero, Holguin, Cuba, 2003

Catholic Mission, Served as a volunteer serving food for the nuns and the needy, Norcross, 2005