Account Manager Loss Control

Dennis M. Stanhoff

*** ***** ****** • Prophetstown, IL 61277 • 847-***-****

adw4e4@r.postjobfree.com

Objective

EXPERIENCE

Allied Universal Security 2022 - Present

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day;

• Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments;

• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;

• Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;

• Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed;

• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests;

• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner;

• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director; To obtain a position in an organization that will utilize my vast array of business and investigative experience which will ultimately provide me with upward mobility within the organization.

• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management);

• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support.

Country Financial – Schaumburg, IL • District Field Underwriter 2007-2012

• Provide field underwriting and loss control services including risk selection, coverage evaluation, pricing, and hazard identification by Interviewing clients and other parties to gather, verify, and/or corroborate information to determine risk eligibility.

• Collect, analyze, and interpret information regarding the proposed risk and review submitted documentation with physical evidence for proper risk selection.

• Prepares underwriting reports on all investigative action taken; and ensures that reports are well- written, accurate, concise, thorough, and timely for management review and/or approval.

• Interpret policy and endorsement language in order to properly package coverage Maintains records of all information and material pertinent to open underwriting submissions; and identifies, labels, and saves submissions.

• Ensures the security of all pertinent stored information gathered during the underwriting process. Updates company systems with underwriting information.

• Interacts with Manager, legal staff and Vice Presidents under the companies jurisdiction for which I am responsible.

• Investigate entities for proper underwriting guidelines and audits by the Illinois Department of Insurance.

• Regulate various law enforcement guidelines to ensure professional cooperation between the agent, client and the company.

• Testify when needed in administrative and criminal court proceedings, as the company deems necessary.

• Keeps current on company and state policies, rules, regulations, and statutes as it applies towards underwriting guidelines.

• Proficient with computer-based technology, including working knowledge of Microsoft Office products. Proven success in negotiating effectively and dealing with potential conflict along with the ability to handle pressure and multitask assignments simultaneously.

• Demonstrate a high degree of administrative skill to supervise and communicate with underwriting personnel on processing of work, individual personnel problems and day-to-day underwriting problems for an effective underwriting unit.

• Excellent oral and written communication/presentation skills.

• Evaluate, develop, and coordinate all field underwriting and mentoring programs for newly hired agents.

• Serve as a resource for agents.

• Develops best practices and establishes ongoing communications with the underwriting team to meet company standards for risk selection, risk classification, proper documentation of underwriting and rating decisions.

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• Achieved Star Bonus status for sales 2 months before schedule exceeding sales goal by 40%. Won 2006 3 rd QTR sales contest exceeding sales goal by 22%.

• Exceeded 2006 overall sales goal by 10%.

• Won 2007 2 nd QTR kick off contest by being in the top 10% of producers for that quarter. Won 2007 3 rd QTR life/investment contest by writing $150,000 in Annuity sales.

• Exceeded 2007 sales goal by 5%.

• On pace to exceed fast start new agent status for 3 year goal of 600 polices by the end of 2008.

• Utilized a multi level marketing plan designed for direct sales to penetrate new markets.

• Implemented strategic marketing plans designed to reach business that fit the Allstate model.

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• Utilized technology to improve sales goals and client management.

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• Responsible for interviewing, hiring and training staff in order to meet the goals established for the agency.

Lundstrom Insurance - Elgin IL 2001-2005

Senior Account Executive

• Responsible direct sales of a commercial client book valued at $1.2 million in premium.

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• Directly sold and developed a Surety client base which averaged $80,000.00 in revenue on an annual basis.

• Solely responsible for the underwriting and profitability of all new accounts written.

• Provided an analysis of client’s financial statements in order to increase surety sales.

• Solicited to business owners the following services: Risk Management Services, Loss Control & Safety Protocols.

Allstate Insurance – Chicago IL • Principal 2005-2007

• Developed relationships with independent agency owners offering our agency services and support to enhance the current book of business.

Nationwide Insurance- Aurora IL • Principal

1998-2001

• Won 2 nd highest sales award for new agent in 1998.

• Achieved top 10% agent status for 1998.

• Sold 431 new accounts in the first year exceeding sales goal by 20%.

• Exceeded all of managements overall sales expectations by 12%.

• Solicited new business accounts using the following methods: cold calling, telemarketing, and networking.

• Managed a Staff of 5 employees.

• Created Community Relationships with local business to drive a strong referral base of business to our agency.

Certifications

• IDFPR PERC Card

• _ IDFPR Firearms Trained

• _ IDFPR FCC - Qualified to carry weapon

• Hand Cuffing, Baton & OC/Pepper Spray Qualified

• Elgin Breakfast Rotary – Past President

EDUCATION

Duquesne University – Pittsburgh PA BA Business and Communications

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