Megan Lyszaz

Expert Customer Service Agent

Raleigh, NC 27617

adw3uy@r.postjobfree.com

716-***-****

Capabilities: I am a customer service agent with 12+ years of experience working with customers over the phone, utilizing a variety of system applications, high level of negotiation tactics, and extensive training of other agents. I am cleared to work in the United States and abroad.

Work Experience

Benefit Service Representative

Veteran Governmenet Services – Raleigh, NC May 2022-April 2023

Fielded calls for a healthcare company supporting the United States Military, their families and the providers taking care of them. Researched and provided an in-depth explanation of the members benefits including but not limited to the cost of a procedure and the likelihood of it being covered. Produced this information by requesting specific information from the caller to research individually. Advised the caller on why they may have received a bill, how much they would owe or not owe and reprocess claims as needed. Built and determined prior authorization eligibility.

Customer Service Representative

FirstSource Transaction Services- Colorado Springs, CO. August 2019-January 2020

Acquired non charged off debt monies in a very customer service orientated environment. Established rapport with the customer while negotiating an appropriate payment arrangement or offered a deferment to bring the account current in the next 3 months.

Customer Service Agent

Northwood Asset Management group- Cheektowaga, NY-October. 2016-August 2017

Secured delinquent accounts collecting on title and payday loans. Initiated outbound calls to friends and family utilizing skip tracing tools to locate the customer. Negotiated payment arrangements or offered settlements. Used a comprehensive method of collections to clarify the benefits of resolving the account.

Customer Service Representative/Collections Agent

Transworld Systems, Inc-Getzville, NY. July 2015-October 2016

Collected on a variety of negligent accounts for various clients. Commenced outbound calls to friends and family in an extensive search for the customer. Negotiated cost effective arrangements that would be approved by the client and the customer.

Customer Service Representative

Sykes Enterprises Inc- Getzville, NY July 2013-August 2014

Fielded calls for a healthcare company giving providers and patients benefit package particulars. Delivered information about what benefits would be covered and what the patient would be responsible for paying out of pocket. Detailed specific information to providers and clearing houses regarding claims submitted for payment that did not pay correctly.

Customer Service Agent

FirstSource Advantage, LLC- Amherst, NY. October 2012-July 2014

Obtained payment on delinquent debt in a customer service-based manner. Initiated outbound calls for the client to customers friends and family for location information using the tools provided.

Direct Support Professional

The Resource Center-Jamestown, NY. June 2011-March 2012

Serviced residents in a group home with developmental disabilities, assisting resident in performing quintessential tasks and activities inside the home as well as in the community. Fulfilled typical household duties the residents were not capable of doing.

Virtual Receptionist

The Connection-Jamestown, NY. June 2009-September 2010

Managed client portfolios as a virtual receptionist. Provided call center consulting service and call center training for clients that did not operate their own call center operations.

Clerical Support-Legal Aid

Fagan Law Firm- Jamestown, NY. November 2004-June 2006

Supported a busy trial attorney in tasks around the office such as mail, cleaning, filing, and sent out old file letters to clients while attending high school

Associate degree in business administration

Southern New Hampshire University- New Hampshire

September 2020- Present

High school diploma in general studies

Southern New Hampshire University- Online

Jamestown High School-Jamestown, NY

Special Skills

Customer Service

Insurance Benefits

Receptionist

Customer Care

Customer Support

Clerical

Medical Terminology

Accounts Receivable

M

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