Service Representative Data Entry
Resume:
Monica Richards
Colchester, VT *****
adw38o@r.postjobfree.com
• Oversaw multiple aspects of business management and have experience training personnel in sales and various responsibilities of customer service.
• Trustworthy, responsible, and hardworking
• Highly developed customer service skills and exceptional interpersonal competence
• Well developed problem solving skills and strong independent worker and team player Work Experience
File Clerk
Eye Laser/ Julie Larson - South Burlington, VT
February 2022 to Present
I print out the doctor's schedules Monday through Friday and I then print exam sheets and Encounter forms. These are what the doctor's use to write the patients info on, and any notes they may need. I then start pulling the files of the list and put the correct paperwork in them and set them on the selves with the correct date.
I also help other departments with either making folders or copies of paperwork for the surgical doctor's in the cateract dept and Laski department. I help out with pulling old files and scanning them into our system. Before I leave I check the next days new list in case someone either cancelled or was added on which they may need the correct paperwork in their file. When checking the list I might have to put account number in, too see if they have cancelled when there name isn't on the new list. Sometimes I have to go searching for file which could be in archives or just in another office. This is only a part time position Monday through Friday.
Customer Service Representative
Lincare Holdings - Burlington, VT
January 2019 to October 2020
I call patients and collaborate with doctor's offices to complete patients orders. My job also consists of me handling insurances issues such as eligibility, prior authorizations and sometimes billing matters when the customer may want to which DME company's. Other responsibilities are to help with scheduling pt with our Respitory Therapists and sometimes the Drivers. I also do the ordering for the office supplies. My daily job is too build patients accounts for their supply's or equipment such as Oxygen, Cpap, Nebulizers and other medical equipment. Also work in oder entry which either completes an order or allows you to push a completed order to billing. Starting to work and understand Held Sales which means that the pt hasn't paid a bill or bills and they're unable to get supplies until matters have been resolved. Learned Medical Terminology regarding patients orders.
Programs used
Lite, Orphan, Parachute, MVP, Excel and Outlook.
Administrative Assistant Apprentice
ReSOURCE - Burlington, VT
March 2011 to August 2011
Training as an apprentice included the following: data entry, customer service, Excel, Word, Outlook, 10- key typing, Peachtree, managing a multi-line phone system, multi-tasking and cash management. Printing Experience:
Sales Representative
PRINT TECH PRINTING - Burlington, VT
January 2009 to August 2010
Assumed responsibilities of cold calling for acquisition of new accounts, providing quotes to customers, and working with in-house designers.
Customer Service Representative
BIG LOTS - Essex Junction, VT
August 2007 to July 2008
Assisted in numerous store positions including pricing merchandise, operation of cash register, routing phone calls, handling customer refunds, monitoring flow of cashier lines. Customer Service Representative
K-MART - South Burlington, VT
August 2003 to April 2007
Provided exceptional customer service while managing a multi-line phone system, facilitating lay-away payments, and answering general customer questions.
• Handled retail sale transactions such as returns, money orders, Western Union and operation of a cash register.
• Held key of the customer service desk and registers, and opened and closed Customer Service Department.
Education
Certificate
Champlain College - Burlington, VT
Vergennes High School - Vergennes, VT
Skills
• Microsoft Excel (6 years)
• Receptionist (4 years)
• Microsoft Office (6 years)
• MS Office
• Data Entry (6 years)
• Customer Service (10+ years)
• 10 Key Data Entry (6 years)
• Business Management
• Word (6 years)
• Insurance Verification (2 years)
• Medical Terminology (2 years)
• EMR Systems (2 years)
• Typing (10+ years)
• Cold Calling (6 years)
• Administrative Experience (4 years)
• Medical scheduling (2 years)
• Phone etiquette (10+ years)
• Medical office experience (2 years)
• Retail sales
• Sales
• Microsoft Word
• Microsoft Outlook
• EHR systems
• Office experience
• HIPAA
• Medical Records
• English
• Front desk
• Computer skills
Certifications and Licenses
Administrative Assistant
December 2011 to Present
I received the certificate for finishing the training program through Resource. Which I explain what I was required to do to complete the course.
Additional Information
I worked Merchandising for 6 years starting in 2014 to 2019 my experience consisted of remodels for Price Choppers, Shaws and Hannafords but my years were spent with Lawerenc and, Ascota twice.
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