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Customer Support It

Location:
Columbus, OH
Posted:
May 12, 2023

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Resume:

Fadumo Mohamed

614-***-****) Columbus, OH

Skills Summary

Excellent organizational skills

Work independently or as part of a team

Strong ability to multitask

Excels in hands-on tasks

Proficient with Microsoft products

Detail oriented

Training Experience

Per Scholas Columbus OH 2023

Tech Fundamentals TWOC

Built skills of how to install, configure and troubleshoot computers and hardwares.

Acquired knowledge of how to identify common security threats like phishing and spoofing.

Developed critical thinking and problem-solving skills using both real equipment and in Cisco Packet tracer.

Gain skills on Binary Codes, Customer Support, Linux and Troubleshooting.

Functional Training Services Columbus, OH 2019

Clerical Intern

Performed a variety of computer functions in Microsoft Office programs; entering data in Excel and typing documents with a speed of 47 wpm

Filed documents and folders alphanumerically

Followed written instructions to locate files/invoices, wrote memos and scheduled deliveries

Entered data from catalog orders into complex Access database and printed invoices

Answered phone calls, received and transferred calls using a multi-line phone system and accurately took messages

Work Experience

Catholic Family Center Rochester, NY 2003-2005

Interpreter

Acted as Interpreter between a wide wage of people with diverse voices, accents, speaking tempos and personalities

Interpreted and translated complex medical information to clients

Ensured the complete understanding of medical information between clients and professions

Complying with applicable ethics and standards

Completion of daily activity logs and other documentation

Education

Per Scholas Columbus, OH 2023

Cisco IT Essentials and Networking Essentials Certifications.

Google IT Support Certification.

Monroe Community College Rochester, New York 2005

Computer Information Technology Certification.



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