CHARMAINE C SHIRER

Phone: 757-***-****

Email: adw1l3@r.postjobfree.com

Objective

To allow my vast work experience and skills and strong work ethics to benefit your company.

Ability Summary

Experience in locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Proficient in basic computer programming.

Employment History

Faneiul

8/2019-Present

● Responds to consumers phone inquiries in a prompt, courteous and concise manner.

● Provides callers with unbiased information in their search for healthcare

● Process applications for state issued healthcare

● Performs accurately all data entry functions to reflect customer activity/transactions.

● Answers customer questions and assists in problem resolution.

● Assists customers in the enrollment process.

● Documents all customer encounters in clear and concise Manpower

12/2018-2/2019

● Responds to customer phone inquiries in a prompt, courteous and concise manner.

● Provides callers with an uiinbiased information to assist customers with application and eligibility requirements.

● Accesses, reads, and interprets customers and provider data elements within customer’s application.

● Performs accurately all data entry functions to reflect customer activity/transactions.

● Answers customer questions and assists in problem resolution.

● Assists customers in the enrollment process.

● Documents all customer encounters in clear and concise Aerotek

7/2018-12/2018

Customer Service

● Responds to customer phone inquiries in a prompt, courteous and concise manner.

● Provides callers with an unbiased information to assist customers with application and eligibility requirements.

● Accesses, reads, and interprets customers and provider data elements within customer’s application.

● Performs accurately all data entry functions to reflect customer activity/transactions.

● Answers customer questions and assists in problem resolution.

● Assists customers in the enrollment process.

● Documents all customer encounters in clear and concise Alorica

Customer service

Representative

3/2017 - 12/2017

Newport News, VA

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Bill Collector

02/2016 - 08/2016 CKS Financial Chesapeake, VA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Debt Collector

06/2012 - 02/2016 Portfolio Recovery Associates Hampton, VA Look up a person's information on a computer while speaking to them over the phone. Recover payment on overdue bills. Negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier. Find consumers and businesses who have overdue bills Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors a process referred to as skip tracing. Inform debtors that they have an overdue bill and try to negotiate a payment Explain the terms of sale or contract with the debtor, when necessary Learn the reasons for the overdue bills, which can help with the negotiations * Offer credit advice or refer a consumer to a debt counselor. Use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations. Listen to the debtor and pay attention to his or her concerns to identify a solution. Once an agreement is made on a repayment plan, regularly check to ensure that the debtor pays on time. If the debtor does not pay, submit a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service. Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called mini-Miranda, which informs the account holder that they are speaking with a bill or debt collector. Teleservices representative

12/2010 - 06/2012 Melani Bros. Yorktown, VA

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. ACCOUNT SERVICES REPRESENTATIVE

06/2007 - 04/2009 SPRINT/NEXTEL

COMMUNICATIONS

HAMPTON, VA

Listen and respond to customers' questions. Interact with customers to handle complaints, process orders, and provide information about products and services. Duties Customer service representatives typically do the following: Review or make changes to customer accounts Record details of customer contacts and actions taken Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. Make changes to customers' accounts, such as updating addresses or canceling orders. Use a telephone, computer, and other office equipment. answer phone calls and use computers to explore available solutions for customers.

ACCOUNT MANAGER

07/2001 - 06/2007 NCO FINANCIAL HAMPTON, VA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

OJT Coach

11/1999 - 06/2001 West Teleservices Hampton, VA

Guide employees through exercises. Help plan, conduct, and administer programs that train employees and improve their skills and knowledge. Design and create training manuals, online learning modules, and course materials * Review training materials from a variety of sources and choose appropriate materials . Deliver training to employees using a variety of instructional techniques. Assist in the evaluation of training programs. Perform administrative tasks such as scheduling classes, and help create, administer, and deliver training programs for businesses and organizations. Assess the needs of an organization, and then develop custom training programs that take place in classrooms or training facilities. Training programs are increasingly delivered through computers, tablets, or other hand-held devices. Organize or deliver training sessions using lectures, group discussions, team exercises, hands-on examples, and other formats. Training can also be in the form of a video, self-guided instructional manual, or online application. Administrative Assistant

09/1997 - 10/1999 Selfhelp Levittown, NY

Plan, direct, or coordinate activities of an organization to ensure compliance with ethical or regulatory standards. Create reports fro vendors to ensure that the clients meet all state issued compliance laws. Take incoming calls from vendors to verify locations and availability of clients. Schedule monthly classes for clients. Education and Training

Completion

Date

Issuing Institution Location Degree

Received

Course of Study

06/1988 NEW MILFORD HIGH

SCHOOL VA High School

Diploma

General High School

Curriculum

DIPLOMA

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Honors & Activities

Additional Information

ADMINISTRATIVE

Detailed References

Jaytee Gibson

Jamaica, NY

Personal reference known for 35 year(s).

Marion Bowen

Hampton, VA

Business reference known for 10 year(s).

Contact this candidate