Post Job Free
Sign in

Service Representative Customer

Location:
Le Roy, NY, 14482
Posted:
March 15, 2023

Contact this candidate

Resume:

Jeri L Laird

**** **** ****** ****, # *

LeRoy, NY 14482

585-***-****

Objective: To obtain a full time position where both my education and experience will be utilized.

Education

AAS Human Services, 2001

AAS Alcohol Substance Abuse Studies, 2001

Certification in Gerontology, 2001

Genesee Community College, Batavia, NY

Summary of Qualifications

20 Years Experience in the Human Service Field working with adults with developmental disabilities/ psychiatric disabilities

10 Years Experience working with persons with a duo diagnosis of mental illness and drug addictions

10 Years Experience Developing Service Plans using a person centered planning approach

5 Years Experience Assisting persons with developmental disabilities/psychiatric disabilities with vocational skill assessments

15 Years Experience in Benefit Management and linkage to services and service providers

15 Years Experience in Life skill Assessment

1 Year Supervisory Experience

Relevant Skills and Experiences

Facilitated classes at Genesee County Mental Health and Orleans County Mental Health on Vocational Readiness

Facilitated MICA Support Groups

Worked with service providers, group homes, psychiatrists, physicians and families of individuals to ensure the needs of consumers were being met

Job coached and assisted with training of individuals in jobs within the community

Completed Monthly Summaries, Vesid Reports and Billing

Provided Direct Care to individuals with developmental disabilities

Prior certifications in med administration, scip training, AMAP, CPR and First Aid

Formerly PCA Licensed

Administrative Skills

Completed all progress notes, documentation and monthly reports in a timely manner

Able to type 40 WPM

Proficiency in Microsoft Word, Medisked, Awards, Care Connect, Epic, Excel, Internet, Filing, Multiline Phone System, Faxing, Copy Machine

Experienced In insurance reconciliations, prior authorizations, disbursing insurance payments to patient accounts

Excellent Written and Verbal Communication Skills

Employment History

04/20-9/22—Residential Counselor—Living Opportunities of DePaul

07/2013-04/20-- PCA--Venture Forthe Inc.

03/2013-12/2013--PCA--Companion Care

11/2011-03/2012-- Senior Case Manager-- LeRoy Manor

10/2011-03/2012-- Customer Service Representative--Kwik Fill

01/2010-09/2011-- Community Living Instructor --Lifetime Assistance, Leroy, NY

06/2009-09/2009--Customer Service Representative--JP Morgan Chase Bank, Albion, NY

03/2000-05/2005-- Employment Specialist / Case Manager--Genesee ACE Employment Services

*References Available Upon Request



Contact this candidate