Medical Billing Customer Service
Resume:
Kaylita Cooney
*** ****** **** *********, ** **672
advw6f@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Prioritize and manage workload to meet deadlines.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Problem solving skills essential in reviewing and resolving billing and coding issues.
Use conflict resolution skills to work towards a solution by being attentive, asking questions, and clarifying issues.
Communication Platforms – Zoom, Skype, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 45 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid)
Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)
Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology
HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Third Party Payers
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023
WORK EXPERIENCE
Ultimate Medical Academy – Hollister, MO 08/2021 – 02/2023
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Sonic Drive-In – Branson, MO 03/2020 – 05/2021
Lead Carhop / Crew Member / Customer Service Associate
Led team during each shift, supervised and trained team members, and reinforced safe working procedures.
Managed inbound phone calls, worked drive-thru with headset, and monitored online orders.
Sold and upsold menu items, met quotas, and ensure customer satisfaction.
Operated cash register, processed transactions, and accepted payments.
Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.
Additional experience include work as a Dishwasher at the Family Table Restaurant for 4+ years
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