Data Entry Scrum Master
Resume:
Work History
Support Lead
Lashera
White
Contact
Address
Manchester, MD 21102
Phone
advw5q@r.postjobfree.com
Skills
Microsoft Windows
Network Monitoring
Certified Scrum Master
Project Management
Staff Management
Business planning
Contract Management
Client Service
Business Development
Verbal and written
communication
Relationship building
Strategic planning
Operations management
Consulting
Quality assurance
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Project Manager, Client Services
Komfort And Kare, Baltimore, MD
Direct, operate and manage multiple licensed state regulated assisted living facilities
Report to the Maryland department of health every
45 days to ensure quality of facilities
Use Maryland Medicaid billing technology to record residents dates of service
Communicate with staff members, doctors, nurses,
residents, family members and other support
providers
Developed and initiated projects, managed costs
and monitored performance.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and
existing clients.
Met project deadlines without sacrificing build
quality or workplace safety.
Established performance and service goals and held associates accountable for individual performance. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Updated operational methods and oversaw
accounting procedures for improved efficiency.
Delivered outstanding service to clients to maintain and extend relationships for future business
opportunities.
Developed new employees and on-going
performance assessment of current employees.
2020-11 -
2023-01
Attention to Detail
Decision-Making
Planning and Coordination
Active Listening
Data Entry
Knowledge of Drupal 8
programming and theming
Content management
HTML, JavaScript, CSS
Conducted monthly and quarterly inventory of
supplies using facility cost reporting records.
Conntribute to front-end development such as
theming and Drupal configuration.
Project Manager
PEACE Of MIND, Baltimore, MD
Updated operational methods and oversaw
accounting procedures for improved efficiency.
Developed and initiated projects, managed costs
and monitored performance.
Facilitated communication between internal
personnel, contractors and vendors for project
cohesion.
Led project teams through design, construction and launch process.
Provided detailed technical and operational
direction in project challenges, consistently meeting deliverables according to deadlines.
Provided detailed product orders based on project
drawings and technical specifications.
2019-03 -
2019-11
Technical Support Specialist
Visions Trucking, Columbia, MD
Reported to trainings and group workshops quarterly to ensure quality of service provided
Attended weekly management meetings.
Standardized office structures and processes to
promote collaboration and increased performance.
Promoted community integration by providing
extensive physical, emotional and social support.
Evaluated client progress toward established annual and quarterly goals.
Managed labor assignments and equipment
allocations and met transportation, operations and production goals.
Worked closely with personnel, customers and
contractors to resolve problems.
Coordinated responses to emergencies by
dispatching vehicles and bringing in additional
personnel.
2011-09 -
2019-03
Education
Planned Agile best practices and encouraged team
cohesion, overcoming impediments and hurdles to
productivity.
Managed product backlog and supported Scrum
framework for monthly sprint releases.
Managed work and project responsibilities by
assigning tasks to internal individuals and external teams.
Researched current trends to stay knowledgeable in Scrum methods.
Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
Worked to provide continuous improvement for
product development lifecycle.
Worked across teams outside of engineering to find solutions and answers to issues encountered by
engineering personnel.
Acted as go-to resource for engineering team,
providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Bachelor Of Administrative Studies: Business
Administration And Management
Morgan State University - Baltimore, MD
2018-08 -
Current
Certified Scrum Master
Scrum Alliance
2022-08 -
2022-08
Contact this candidate