DORY LUZ TORRES RODRIGUEZ

*** ****** **. ******* ** 1420

email: advvs1@r.postjobfree.com

716-***-****

OBJECTIVE:

Looking for a position where I can utilize my experience in organization development and customer services skills to assist others.

PROFESSIONAL EXPERIENCE:

Bilingual Spanish Customer Service Representative 2022-2023 Cognosante LLC, FEMA Project.

• Perform in-bound and out-bound customer service support, via phone, email and/or chat.

• Respond to customer inquiries within the set departmental staffing and time parameters.

• Follow established and documented policies and standard operating procedures, such as completing checklist, escalation request, and documenting account records.

• Utilize standard technology such as a telephone, email, calendar scheduling and web browser.

• Navigate within an online tool to the appropriate responses, record capturing, and fulfillment servicing.

Medical Billings 2006-2008

Centro Médico, Rio Piedras Puerto Rico

• Medical health insurance billing and codification including ICD9 and CPT codes Medical Assistant/Clerk 2001-2006

Juncos Medical Group Juncos, Puerto Rico

• Perform manual archiving of records and medical invoicing.

• Medical health insurance billing and invoicing.

• Assist physician as required.

• Perform EKG to patients as needed.

• General Medical assistant duties.

Case Worker 1997-2001

Programa Abrigo Caguas, Avance Puerto Rico

• Perform investigation for claims regarding child abuse.

• Court appearance and settlements.

• Give statistics reports regarding each case.

• Give counseling as well as performing group seminars.

• Crisis interventions.

EDUCATION: 1990-1997

Universidad del Turabo, Caguas Puerto Rico

• Bachelor's Degree in Social Science and Psychology. SKILLS AND QUALIFICATIONS:

• Writing, Reading and Conversational to fluent in Spanish.

• Professional experience shaping positive social-emotional counselling.

• Experience working directly with adolescents (grades 6-12) and their families.

• MS Office knowledge.

• Fast learner and willing to take challenges.

SPECIAL TRAINING:

• Stress management.

• Emotional behavioral, conduct and learning problems in children and young adults.

• Crisis intervention.

• HIPAA Law

Contact this candidate