Karen Crabel

Morton, IL *****

advv9f@r.postjobfree.com

+1-309-***-****

Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, organizational abilities, business intelligence and database program use. Work Experience

Clerical Assistant

Tazewell Woodford Head Start - East Peoria, IL

September 2022 to Present

• Administrative support, opening school, answering phones, attendance maintenance reporting & reports, files, event coordination, child & parent support, troubleshooting, mail Coordinator, supply clerk. Medical Secretary

Unitypoint HSC - Peoria, IL

November 2020 to March 2022

# Answer telephones and scheduling clients

# Operate office equipment, such as voice mail messaging systems, use of word processing, spreadsheet, other software applications, letters, case histories, or medical records, visit summaries

# Interview patients to complete documents, medical histories, and forms, such as intake and insurance forms

# Greet clients, direct to appropriate department/person

# Transmit correspondence and medical records by mail, e-mail, or fax

# Receive and route messages and documents, to appropriate staff

# Perform various clerical or administrative functions

# Organizing, Planning, and Prioritizing Work

# Communicating with Supervisors, Peers, or Subordinates

# Scheduling Work and Activities

# Updating and Using Relevant Knowledge

# Making Decisions and Solving Problems

# Coordinating the Work and Activities of Others

# Experience with: Data entry software, Database software, Desktop computers, Email software, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft Word, Multi-line telephone systems, Photocopying equipment, Scanners, Scheduling software Inbound Customer Service Representative

Affina - Peoria, IL

November 2007 to June 2010

# Confer with customers by telephone to provide information about services, take or enter orders, cancel accounts, and obtain details of complaints

# Check to ensure that appropriate changes were made to resolve customers’ problems with published and or online advertising

# Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

# Refer unresolved customer grievances to designated departments for further investigation

# Interacting With Computers

# Communicating with Supervisors, Peers, or Subordinates

# Making Decisions and Solving Problems

# Resolving Conflicts and Negotiating with Others

# Organizing, Planning, and Prioritizing Work

# Performing Administrative Activities

# Analyzing Data and Information

# Evaluating Information to Determine Compliance with Standards

# Make changes to the online advertising

# Experience with: Customer account management software, Customer complaint ticketing management software, Customer service and support software, Desktop computers, Microsoft Office, Microsoft Word, Multi-line telephone systems, Wireless telephone headsets Medical Records Clerk

OSF Hospital - Peoria, IL

August 2002 to February 2003

# Scan or read incoming materials to determine how and where they should be classified or filed

# Input data, such as file numbers, new and updated information, and document information codes into computer systems to support document and information retrieval

# Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials

# Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

# Answer questions about records or files

# Keep records of materials filed or removed, using logbooks or computers

# Find, retrieve, and make copies of information in response to requests Bar Manager

The Sandbar Inc. - Chillicothe, IL

January 1998 to August 2002

# Monitor employee and patron activities to ensure liquor regulations are obeyed

# Keep records required by government agencies regarding sanitation or food subsidies

# Maintain food and equipment inventories, and keep inventory records

# Monitor budgets and payroll records, and review financial transactions

# Schedule and receive beverage deliveries

# Monitor compliance with health and fire regulations regarding food and beverage preparation and serving, and building maintenance

# Count money and make bank deposits

# performed service tasks, clearing tables, and serving food and drinks

# Schedule staff hours and assign duties

# Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned

# Schedule use of facilities and negotiate details of arrangements with clients

# Review work procedures and operational problems to determine ways to improve service, performance, or safety

# Recruit and hire new staff, evaluate employees

# Plan menus and food utilization, based on anticipated number of guests, palatability, popularity, and costs

# Record the number, type, and cost of items sold to determine beneficial inventories

# Working Directly with the Public

# Communicating with Customers, Government Agencies, and Subordinates

# Coordinating the Work and Activities of Others

# Resolving Conflicts

# Documenting/Recording Information

# Evaluating Information to Determine Compliance with Standards

# Analyzing Data and Information

# Thinking Creatively

# Developing Objectives and Strategies

# Experience with: Microsoft Excel, Microsoft Word, Personal computers, Word processing software Education

Associate's Degree in Business Management

Illinois Central College - Peoria, IL

January 1992 to May 1995

High school diploma or GED

Skills

• Office Administration

• Medical Scheduling

• Conflict Management

• Insurance Verification

• Order Entry

• Word Processing

• Medical Records

• Business Intelligence

• Payroll

• Databases

• Clerical Experience

• Microsoft Word

• Management

• Purchasing

• Medical Office Experience

• Accounting

• Software troubleshooting

• Communication skills

• Customer service

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Office

• IT support

• Epic

• Hospital experience

• Bookkeeping

• OSHA

• HIPAA

• Organizational skills

• EMR Systems

• Help Desk

• Employee Evaluation

• Operating Systems

• Microsoft Windows

• Office Management

• Accounts receivable

• Customer support

• Desktop Support

• Accounting (4 years)

• Epic (Less than 1 year)

• Office experience

• Computer skills

• EHR systems

• Troubleshooting

• Microsoft Outlook

• Cash management (5 years)

• Case management

• Business management (3 years)

• Data entry

• Administrative experience

Assessments

Medical receptionist skills — Highly Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Project timeline management — Highly Proficient

July 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient

Office manager — Proficient

July 2022

Scheduling and budgeting

Full results: Proficient

Protecting patient privacy — Expert

July 2022

Understanding privacy rules and regulations associated with patient records Full results: Expert

Administrative assistant/receptionist — Proficient July 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Bookkeeping — Proficient

July 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Attention to detail — Highly Proficient

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Working with MS Word documents — Proficient

July 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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