Customer Service Home Caregiver

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Andy Cumbo

***** ******** **, *******, **, 24230, US + 276-***-**** + juneebugs@@gmai.com

PROFESSIONAL SUMMARY

Excellent analytical, interpersonal, and problem-solving abies.

“To provide efficient service to callers, she is skled at coordinating schedules and field personel

Always looking for ways to improve processes and eficienc

Capable of quickly adapting tothe changing needs of fast-paced, growing businesses and organizations.

Capable of independently monitoring personnel and resolving issues.

‘Works well both independently and in groups.

SKILLS

+ Ms ottice + Problem resolution

+ Dispatching procedures + Dispatching field personnel

+ OSHA requirements knowledge + Fast learner

+ Customer service + Computersavvy

EDUCATION

GeD-2013

WORK HISTORY

Dispatcher - December, 2021 t0 Present

SYKES Enterprises Ine - Wise, VA

Increased customer satisfaction by resolving [Product or Service] issues Kept up-to-date and detailed all records in both a physical and

electronic dazabase. Answered [Incoming] cals per [8] help customers with ther questions and concerns. Dispatched [Job tle) drivers to

assist [Number] hourly callers based on location, needs, and worker avallability Kept up-to-date and detailed call records in both a physical

and electronic database.Answered [Incoming] calls pr [8 ]to help customers with thelr questions and concerns Dispatched [Medical Crews,

X rays, Ultrasounds, EKG/EEG] drivers to assist (ALL] dally callers based on location, needs, and avalabiliy stablished lng-teem

customer relationships through prompt and courteous service

Kept up-to-date and detailed call cords in both a physical and electronic database

Answered (Lacoming] calls per [8] 1 help customers with their questions and concerns

Dispatched [Medical Crews, X rays, Ulsasounds, EKG/EEG] drivers assist (ALL daly calles based on location, needs, and availabilty

Established long-term customer relationships though prompt and courteous service.

Home Caregiver - February, 2011 to March, 2012,

PPL -Clincico

+ Offered meatal and emotional suppor 19 clients inorder o keep them happy and healthy.

(Oversaw routine activities such as medication and personal hygiene to ensure safe.

Was in charge of dlly activities and offered assistance when necessary.

Followed murkonal plans, which included purchasing ingredients from local stoves to prepare optimal meas.

Provided mental and emotional supporto clients ia order to improve physical outcomes and overall happiness,

Dressed groomed, and fed patients with limited physical ables co efficiealy handle base needs

sisted patents in safely transitioning fom sleeping surfaces to mobility assistance suchas wheelchairs by providing consistent suppor.

Ran errands fr clin and transported them to appoinimens to mainain wellness and support dally living neds.

Worked to improve the patient's outlook and daly living through compassionate care.

Accurately entered data into chars and log books 1 document clients’ progress

Kept the patent area clean safe, and well-organized

Kept the patent area clean, safe, and well-organized

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