Customer Service Sales Manager

LISA BORDEN 260-***-**** advr8i@r.postjobfree.com

PROFESSIONAL SUMMARY

Looking to get my foot in the door with an established company in order to further my skill set & have the opportunity to grow with upward mobility. Professional & dedicated individual with over 15 years of Inside/Outside sales experience, over 15 years of experience as a Customer Service Manager & over 18 years of office experience. Strong organizational skill set, persistent, very detail oriented, excellent written & verbal communication skills, & consistently maintain a positive attitude. SKILLS, QUALIFICATIONS, & ACHIEVEMENTS

People Management

Competitive Analysis

Proficient in Microsoft Excel, Power Point, Word, Outlook, Visitrak, Lotus Notes, Avaya phone systems, CLASS, Ad Booker, EZAdsPro, MITC, Trello, HubSpot, TransPort Pro, 8x8 Exceeded company goal of 25% annual growth for OmniSource Exceeded sales goals for 4 consecutive months of personal set goal of $6,0000 per month at Reliable Cleaning Increased need for new hires at Reliable Cleaning by exceeding goal of 450 annual janitorial hours Increased revenue by 165% on 2 major accounts while employeed at Circle Logistics EDUCATION: IPFW, Fort Wayne, IN

Completed Sandler Training

Completed 119 credit hours towards Bachelor’s in Business Management WORK HISTORY

Circle Logistics: Fort Wayne, IN Account Manager Jan 2021 – Jan 2023

• Generate & identify new sales opportunities through research, analysis, & discovery

• Maintain & grow existing accounts by managing customer day to day requirements

• Analyze customers’ needs & offer personalized solutions

• Match customer demand with quotes for their freight-related inquiries

• Build strategies that will result in increased sales & strong partnerships

• Solve complex problems & and be main contact for all accounts communications

• Collaborate with your team on pricing strategy & account implementation plans

• Review sales activities & prospective customers with management

• Prepared sales presentations, contracts, & proposals North American Senior Benefits: IN Agent March 2020 – Jan 2021

• Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of healthcare coverage

• Determined clients' particular needs &/or financial situations by scheduling fact-finding appointments; determined extent of present coverage &/or investments; ascertaining long-term goals Arrow Pest Control - Fort Wayne, IN Outside Sales Manager Jan - March 2020

• Conduct an inspection of the interior/exterior of customer's property

• Make recommendations to customers based on inspection & issues identified by addressing any questions, explaining process & setting expectations

Ciocca Cleaning & Restoration: Fort Wayne, IN Operations Manager June – August 2019

• Effectively Organized, maintained, scheduled, & communicated all customer expectations/guidelines with assoc.

• Led & managed over 30 team members across territory of 65 customer locations The Journal Gazette: Fort Wayne, IN Account Executive Sept. 2018 – May 2019

• Provided marketing/advertising options to territory specific customers

• Tracked activity, opportunities, & progress versus sales quotas & metrics using Excel Spreadsheets OmniSource: Fort Wayne, IN Sales & Marketing Manager Nov. 2017 – Aug 2018

• Determined annual & gross profit-plans

• Improved product marketability & profitability by researching & identifying targeted market areas

• Participated in educational opportunities to enhance job knowledge Reliable Cleaning: Fort Wayne, IN Sales Professional July 2016 – Oct. 2017

• Maintained average closing rate of 67%

T&T Plumbing and Heating: Laotto, IN Receptionist June 2015 – July 2016

• Obtained appropriate building/maintenance permits through Allen County Building Department

Contact this candidate