Ramp Agent Data Entry
Resume:
Cathy McNeil
Arlington, VA ***02
703-***-**** (C)
Objective
To obtain a challenging position with a reputable company that appreciates hard work, professionalism and dedication to fill a role in a promising position that allows me the opportunity for advancement.
Strengths
Goal-oriented, excellent leadership and organizational skills
Capable of handling problem situations rapidly and accurately
Thrive on challenge of identifying and meeting goals
Skilled I public contact; establishing rapport via resourceful and self-confident
Employment History
February 2022 - Present Robert Half Temp Agency and Northern Virginia Temp Services
Various Customer services jobs
Various Data Entry work
May 2021 – February 2022 Part time PSA Ramp Agent
Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing.
Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
Service aircraft as needed (e.g. aircraft lavatories potable water, window wash deicing, and hooking up the GPU)
Ensured courteous prompt accurate and careful handling of customer baggage airfreight and company material lifting loading/unloading sorting and transferring baggage freight and company material
December 2020 – February 2022 Call Center Supervisor -DEVAL Real Estate Management
Prioritizing families households who are currently facing eviction, and whose income is at or below 50% Area Median Income (AMI) Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
Monitored performance of 185 co-workers, giving regular feedback, assessment, and coaching.
Held regularly scheduled staff meetings to provide a forum for open communication and problem resolution and to ensure daily goals were met.
Providing equitable distribution of rental assistance throughout Virginia with a guiding principle of the Virginia Rent Relief Program (RRP)
Train call center personnel, in data entry, how to converse with customers and new technologies coaching staff through challenging customer service issues with guidance and feedback. Anticipate escalations, take over calls when needed.
November 2019 – August 2020 Amazon Shopper
Use smartphone, manage apps, and scan bar codes
Shop for customers using their grocery lists Getting grocery orders prepared for delivery
Check for order quality
Communicate with customers about their orders through the app.
October 2015—September 2019 Southwest Airline Customer Service Agent
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
Deal with mishandled Customers as a result of over sales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Complete forms and reports as required by the company for denied boarding
April 2011 – October 2015 TSA Agent
Independent handling of screening functions
Operating basic security equipment such as X-ray machines and advanced imaging technology at screening checkpoints;
Worked with persons of diverse backgrounds; and
Communicated non-technical information effectively to others.
June 2006 – April 2011 Amtrak Lead Service Attendant
Responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that result in exceeding customer expectations.
Worked in a fast-paced environment on board trains. Coordinated work and supervise a team of food and wait staff
Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to insure employee and customer satisfaction in both ideal and off schedule conditions.
Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
Education: Parks College, Arlington, VA
Dear Sir or Madam:
I am submitting my resume for your consideration. I am looking for a position that would be a positive career move with areas of growth and challenge. I am a dedicated and loyal individual with the drive to achieve a goal with the utmost success.
Furthermore, I believe that your company can and will allow me the opportunity to enhance my abilities and provide me the opportunity for advancement. The attached resume will provide you with more information concerning my qualifications, skills and experience. I am confident that my abilities would be an invaluable asset to your company.
It would be my pleasure to meet with you to further discuss how I can benefit your company.
Thank you very much for your time and consideration.
Sincerely,
CATHY MCNEIL
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