Service Representative Customer

LaKesha Williams

214-***-**** Stillwater, OK **074 advpm5@r.postjobfree.com

Linkedin.com/in/lakesha-williams-511ba189

ADMINISTRATIVE SPECIALIST

CLIENT SERVICES PROFESSIONAL STAFF TECHNICAL STAFF

With a bachelor’s degree in Healthcare Administration and over 10 years of experience, the goal is to help individuals and families in need help themselves lead safer, healthier, more independent, and productive lives. Maintaining confidentiality, processing, reviewing, and posting all records, inventory, claims, audits, reimbursements, purchase orders, and payments, as well as receive and deliver equipment and materials as necessary. Expertise in booking locations for meetings, preparing presentations, technical and manual process for reports in all program areas.

Coordinated/Supervises video conferences such as zoom classes for additional lectures and study groups, as well as stream yard meetings for supervisor and unit employees.

Manages unit of 4 people with 94% Success rate in family’s completion of courses and reunification.

Organized and hosted a regional meeting for 500-1500 workers with guest speakers and catering provide.

CORE COMPETENCIES

Accounting Auditing Claims Invoices Account Payable Manage Supervise Coordinates Review Analyze Performance Detailed Oriented Assign Task Delegate Develop Procedures Implement Policy Changes Procedures Mediator Innovative MS Word Leadership Excel Power Point Outlook SAP Oracle EPIC MS 365 Office Workday ETC.

Work Experience

Amen Tele-Communication 01/2020 – Present

CEO/Owner LLC

Responsible for managing employees of a small company ensuring quality service to all parties.

Creating video conferences with contractors/employees to discuss productivity.

Make sure clients are being services in a timely manner, as well as dispatchers service.

Take payments from clients to renew Roadside Assistance Services.

Make sure payments are created and processed in a timely manner.

Parkland Hospital 06/2019-07/2020

Radiology Technician

Assisted patients in the radiology department for visits, prepping for imaging, printing patient forms, and scheduling.

Assessing, evaluating, and testing patients.

Preparing and positioning patients for imaging.

Attending to patient needs during imaging procedures.

Applying and maintaining up-to-date knowledge of radiation protection and safety practices.

Department of Family and Protective Services 03/2007 – 08/2015

Unit Administrator

Managing and dispersing cases to workers for service, supervising caseloads from formation, until closure, logged and shipped.

Provides executive-level administrative assistance, evaluates requests and inquiries, prioritize accordingly, prepares advance daily meeting materials, maintains electronic and hardcopy filing and record-keeping systems.

Ensures the calendar is updated and identifies potential scheduling conflicts, interacts frequently via telephone, email, and fax with employees from other states, local, and federal agencies, elected officials, communicate regularly with employees in the agency’s administrative and division offices.

Prepares and coordinates all travel arrangements in-state and out-of-state travel requests are prepared according to agency and division policy and tracked through final approval or denial, and reimbursements, purchasing supplies form Office Depot, and/or other methods of purchasing.

EDUCATION

Langston University - Langston OK

Bachelor of Science – Healthcare Administration, Dec. 2018

AWARDS/HONORS

Class President – Langston University

Voted class President 2016-2018 for the Langston Healthcare Administration department.

Deans Honor Roll – Langston University

Completed 15 or more credit hours during this quarter while on Deans Honor Roll.

Worked closely with professors and advisors to complete assigned activities and task.

10th Annual President’s Scholarship Gala – Langston University

Awarded the Tom Joyner Legacy Scholarship

Volunteer Experience

Veterans Affairs VA 01/2019 - 05/2019

AMEN Non-Profit CEO 09/2016 – Present

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