Business manager, customer service, receptionist
Resume:
Talitha Tafoya
advpht@r.postjobfree.com
San Angelo, TX. 76903
Customer Service Professional:
I have been in customer service for almost two decades, management experience two years. I have proven my ability to establish rapport with clients; used to a fast-paced environment so customer service positions have become natural to me. I am reliable, diligent, organized, and work well with others as well as on my own. My goal is always to maintain client or customer satisfaction while contributing to the company's success.
SKILLS:
Card and cash payment processing
Management
Social media experience
Computer literacy
Fluent in English language
Se habla espanol poco
Cash handling
Creative Problem Solver
Computer Literate
Invoice Processing
Payroll
Multiline phones
WORK EXPERIENCE:
LMNOC Broadcasting LLC, Business Manager - 827 Paseo Del Pueblo Sur, Taos, NM. 87571
575-***-**** November 2021- July 2022
I handled all the financial transactions. Payroll, invoicing and over all Office management including work scheduling for employee’s. Organized events, concerts and broadcast interviews.
Premium Retail Services - 926 Paseo Del Pueblo Sur, Taos, NM.
505-***-**** January 2020-June 2021
For the first five months I put out inventory then I transferred to another branch of the company where I sold cell phones and the service plans that were available for Verizon and AT&T. Premium is a third party who is authorized to sell not only the services that the cell phone carriers provide but since we work inside of Walmart electronics department we are also allowed by Walmart to sell the accessories that are cell phone related.
Taos News Paper, Receptionist -226 Albright St., Taos, NM.
575-***-**** August 2019- November 2019
I Worked the front desk answering phones and assisting with legal adds. Stocked office supplies and maintained office cleanliness.
Enterprise Rent-A-Car, Car Rental Rep. - 1350 Paseo Del Pueblo Sur -Taos, NM
505-***-**** September 2016 -June 2018
I would answer the phones, make reservations, reschedule cars that have already been reserved. Take card payments, and file paperwork for each day. In addition to phones, I helped customers face-to-face by checking them in and making sure they got into the appropriate vehicle, also making them aware of the different insurance packages that we offered.
Swinehart, CPA., Receptionist -515 Gusdorf Rd.- Taos, NM (Temp job)
575-***-**** June 2016 to September 2016
I Answered multiple phone lines, took messages and received/logged faxes. I made copies and assembled tax files. Also ordered and restocked office supplies.
Walgreens, Shift Lead Manager - Paseo Del Pueblo Sur - Taos, NM
1–800–825-5467 September 2015 to May 2016
I assisted customers with general problems, such as returns, exchanges. Checked in truck inventory; made sure the boxes we received matched what was on the invoices. Made sure daily price changes were posted in the right locations. Assisted in restocking and rezoning of seasonal merchandise. Made sure the overall store looked well put together and was clean. Worked in the photo department when we were short handed; also assisted in the liquor department when vendors brought cases and covered shifts when other employees were not available to work.
Hillcrest Bank (previously Peoples Bank), Bank Teller – Paseo Del Pueblo Sur - Taos, NM
575-***-**** April 2014 to September 2015
Bank Teller for Five months, then transitioned to Receptionist for better pay.
I worked on the teller line taking deposits, assisting with withdrawals and account inquiries. Then I went to the main branch and worked as the receptionist. I answered multiple phone lines, filled paperwork, intake and distribution of mail. Kept the Bard room, Special events and artist rotation calendar up to date. I would assist our guests in opening their safety deposit boxes; also made sure everyone who came through the doors were greeted in a friendly manner and offered some refreshment.
Alorica Inc., Call Center Representative - Mobile, AL
1-866-***-**** May 2013 to December 2013
I answer back to back calls in a fast paced work environment in assisting customers with decisions on their accounts; such as plan changes, number change, address change, adding a line, disconnecting a line or ordering equipment. Take payments, set up payment arrangements and change payment methods. I also provided customer information on different cell phone devices while matching up the right plan with that specific device.
Dillard's, Sales Representative - Aurora, CO
303-***-**** May 2011 to February 2013
I explained details and care of merchandise to customers. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests; answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. I also took care of payments, returns and exchanges and conducted weekly walk-throughs with the General Manager to discuss all visual displays, including store window presentation. Worked as a team member performing cashier duties, while keeping a clean work environment for customers and fellow employees.
Patrickson Engineering Inc., Office Manager and Travel Coordinator - Taos, NM
November 2007 to April 2011
I made all arrangements for travel, plane tickets, hotel reservations, equipment transportation. Took messages, kept calendar and appointments up to date for engineers. Ordered office supplies and made sure overall cleanliness of the office was maintained.
Ashley Furniture Home Store, File Clerk & Credit Processor - Pflugerville, TX
512-***-**** August 2006 to November 2007
Had to process credit applications, perform cashier duties while answering multiple phone lines and answering customer's questions on product and purchase inquiries about furniture sets and financing.
Convergys (Medicare), Call Center Representative - Denver, CO.
800-***-**** August 2005 to June 2006
Assisted customers while accurately explaining details and care via telephone; described product to customers and service providers.
David N. Bolocofsky P.C, Receptionist / File Clerk - Greenwood Village, CO.
303-***-**** December 2002 to April 2005
Managed multiple phone lines and handled paperwork flow. Communicated with vendors about office inventory and special orders for attorney cases and also managed a variety of client services. Attended administrative tasks and directed calls to appropriate attorneys.
EDUCATION
General Academics at Adams State College
Alamosa, CO 2011 to 2012
High School Diploma at Hinkley High School
Aurora, CO 2005
Electronic hardware Certificate at Pickens Tech (received while in High School)
Aurora, CO January 2004
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