Customer service super star
Resume:
Deanna Sheppard-Campbell
Please contact via text or email
Argos, IN 46501
advmge@r.postjobfree.com
Excellent customer service with a friendly and welcoming personality. Having several years experience in the veterinary world,human resource, AP,AR, Payroll, dispatch, scheduling inventory control, and quality control makes me a well rounded, reliable, efficient and well organized employee who would make a great addition to your team.I’m looking forward to my next chapter in life and expanding my knowledge learning new things.
Authorized to work in the US for any employer
Work Experience
Manager
The Bears Den - Argos, IN
May 2017 to Present
Handle day-to-day operations
• AP/AR
• Payroll
• Employee/client conflicts
• Scheduling
• Book keeping
• Customer service
Veterinary Assistant
Western Veterinary Clinic - South Bend, IN
October 2018 to August 2019
• Veterinary assistant
• Front desk
• Inventory
• Large animal
Veterinary Assistant/Receptionist/Accounts receivable Bremen Animal Clinlc/Nappanee Veterinary Hospital - Bremen, IN July 2017 to August 2019
Veterinary Assistant/customer service front desk
I provided excellent customer service and clinic flow through managing checking in/checking out. Was lead on client issues and would provide conflict resolutions quickly with positive end results.
• Excellent customer service
• Multiple phone lines
• Surgical assistant
• Veterinary assistant
• Anesthesia induction monitoring and recovery
• Accounts receivable
• Processed daily/monthly account reports
• Collections
Surgical Assistant
PARRETT VETERINARY CLINIC - Plymouth, IN
July 2013 to July 2017
1. Here I created and introduced a animal flow system that ultimately reduces approximately 1.5-2 hours of time that frees up extra time for staff to move forward onto other projects needing done. Provided excellent customer service and patient record keeping in a fast paced clinic.
• Surgical assistant
• Customer service representative
• Call center
• Anesthesia monitoring
• Anastasia recovery
• Scheduling
• Accounts receivable
• Process end of day reports
A - Clerk-Stockroom Clerk
INDOT - Plymouth, IN
March 1998 to August 2001
• Office manager
• Dispatch
• Payroll clerk
• Stockroom clerk
• Accounts payable
• Accounts receivables
• Collections
• Procurement
• Requisitions
• Scheduling
• Purchasing of parts for fleet maintenance
• Inventory control clerk
• Human resource
•
Maintenance Coordinator
Prairie View Landfill - Wyatt, IN
April 1995 to March 1998
• Scale house operator
• Scheduled and tracked maintenance on equipment
• Process multiple testing on equipment
• Record and file all maintenance performed including test results
• Process monthly reports
Education
GED
Laville Jr-Sr High School - Lakeville, IN
August 1982 to January 1991
Skills
• Front Desk
• Computer Skills
• Multi-line phone systems
• Equine Experience
• Veterinary Assistant
• Accounts Payable/ receivable
• Management
• Filing
• Inventory control
• Veterinary experience
• Animal care
• Administrative experience
• Medication administration
• Bookkeeping
• Purchasing
• Accounting
• Microsoft Outlook
• Anesthesia induction and monitoring
• Human Resources
• Data Entry
• Customer service
• Microsoft Excel
• Animal Restraint
• Kennel Experience
• Medical treatment
• Quality control
• Call center
• Quality Inspection
• Dispatching
• Office experience
• Payroll
• Communication skills
• Organizational skills
Assessments
Administrative assistant/receptionist — Highly Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Bookkeeping — Proficient
February 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Call center customer service — Highly Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Bonnie Tomlinson 574-***-****
Patricia Jones 574-***-****
Ray Sheppard. 574-***-****
Jen Winters 574-***-****
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