Service Agent Data Entry
Resume:
Bree Anna Tilley
Exceptional service professional with many years of experience in
multiple facets of the customer service field. Striving to contribute my knowledge, skills, and experience in the field to provide support to a well-established company.
Dallas, TX 75254
advmaq@r.postjobfree.com
EXPERIENCE
Teladoc — Customer Service Specialist
November 2020-PRESENT
Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
Successfully provided legendary service through the use of integrity, product knowledge, and upbeat energy.
Handled business transactions, set appointments, Communicated with customers using web-based tools, and demonstrated the associated proficiency in typing and grammar.
EcoSafe Pest Control — Administrative Assistant
March 2018-October 2020
Extracted information from registrations, applications and executed contracts, contract information, and action memoranda. Inputting relevant contract data into the Department's information system.
Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office.
Managed accounts payable, receivable, and payroll using ADP software while overseeing administrative budget as well as preparing expense reports.
Moxie Pest Control — Senior Customer Service Agent July. 2016-March 2018
Developed and implemented Excel spreadsheets for each individual customer account ensuring accuracy of orders, billing, and deliveries.
Contributed to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism.
Answered multi-line phones and utilized active listening skills to assess the client's issues and challenges. Researched issues and delivered timely follow-up.
SKILLS
Effective interpersonal skills
MS Word/Excel or similar
software skills
Problem solver
Multitasking
Data Entry
Ability to meet deadlines
Excellent phone skills
Reporting/Documentation
Proficient in, Excel, Word,
Outlook, Powerpoint
Experienced in Live
Person/Chat
Troubleshooting/Problem
Solver
Customer Order Fulfillment
Effective oral and written
communication skills
Monitronics Security — Emergency Dispatcher
December 2014-June 2016
Communicated pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype, and facsimile equipment.
Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes.
Dispatched emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.
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