Monica Castillo

****N. **th Ave. #**

Phoenix, AZ 85015

advlsk@r.postjobfree.com

+1-602-***-****

Authorized to work in the US for any employer

Work Experience

Passenger Driver

Self-employed - Phoenix, AZ

January 2020 to Present

Currently providing transportation for passengers, as an Independent Contractor. Providing tailored customer service and a safe ride for every passenger. Proficient in utilizing the Ride-Share App successfully.

Customer Service Representative/Call Center

Bakkt Servicing - Scottsdale, AZ

September 2022 to January 2023

I served as a General Servicing Customer Service Representative for Wells Fargo Rewards Service program. I provided excellent Customer Service by building trust and repor with the Customer. Responsible for taking inbound calls from Consumer and Business Rewards program customers full time. I assisted by identifying and providing Customers answers for their inquiries about their Rewards Accounts, as well as explaining and assisting with redeeming their rewards earned from qualifying Credit Card purchases for multiple redemption options. I verified every Customer with their Personal Identifying Information and work hand in hand with all other Wells Fargo departments, identifying the Customer's need and communication of this to other Agents before transferring to the according departments. I accessed and navigated between multiple systems/tools needed to assist the Customers with all of their inquiries and providing resolutions.

Site Coordinator

HealthTrack Rx - Phoenix, AZ

November 2021 to February 2022

I was responsible for Quality Control of every single Covid-19 Test specimen at multiple Test sites. I kept track of Site Inventory, met the Couriers at each location, at scheduled times, to hand-off all collected specimens, as well as closing out each site and transferring specimens to different sites for Courier pick. Courier Driver

On Demand Courier - Phoenix, AZ

February 2021 to April 2021

Driving to assigned locations to retrieve packages, and completing delivery of packages to their destination, safely, and efficiently. Keeping to a schedule and correctly tracking all pick-ups and deliveries.

Seasonal Driver Helper

UPS - Phoenix, AZ

October 2020 to December 2020

Seasonal Delivery Driver. Responsible for sorting, scanning, and loading, by zip code, all assigned packages for delivery into vehicle and making delivery. Using the UPS App to navigate and track all of my assigned deliveries, and accurate reporting and logging each delivery into the system. Live Verification Agent

U-Haul - Phoenix, AZ

September 2019 to December 2019

Conducted live verification for customers renting U-Haul equipment and vehicles through the Car Share Application. Utilized Document Checker and other resources for verification of identity, physical address, verifying additional contacts, providing step by step instructions through the app,and guiding the customer through uploading of documents, verifying them, and approving customers, allowing customer to take possession of rental equipment/vehicles. Experienced in multitasking, and processing multiple accounts at the same time.

Property Manager

Landmark Management Group - Scottsdale, AZ

June 2015 to May 2018

Residential Property Manager for Low Income Housing Projects in AZ. Surveillance Specialist

Centralized Vision - Phoenix, AZ

December 2019

Live camera surveillance of multiple properties nationwide, Virtual Concierge. Responsible for creating detailed time reports of any thing that was observed during scheduled monitoring times for each property, Required to intervene if necessary by contacting the client to inform them of an occurrence and proceeding as instructed, or calling in local law enforcement Education

State Massage Therapy License in Massage Therapy

Arizona School Of Massage Therapy - Phoenix, AZ

July 2007 to April 2009

Skills

• Excellent in Customer Service, & problem solving, Excell in processing rental applications; including obtaining income/asset verifications, & completing background checks (3 years)

• Great Customer Service Skills, Excellent in Multitasking & Prioritizing, (3 years)

• Property Management

• Experience in Managing HUD, HOME, HTF, and RD Housing Projects

• Office Management

• Management

• Customer Service

• Microsoft Word

• Microsoft Excel

• Property Leasing

• Surveillance

• Driving

• Time management

• Delivery Driver Experience

• Courier

• English

• Classroom experience

• Communication skills

• Payroll

• Computer skills

• Organizational skills

• Microsoft Outlook

• Fair Housing Regulations

• Accounts Payable

• Accounts Receivable

• Trigger Point Therapy

• Conflict Management

• Bookkeeping

Certifications and Licenses

Driver's License

Assessments

Delivery driver — Highly Proficient

March 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Work style: Reliability — Familiar

July 2019

Tendency to be dependable and come to work

Full results: Familiar

Work motivation — Familiar

May 2020

Level of motivation and discipline applied toward work Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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