Support Specialist Service Professional

BETTY N. DAVIS

Cell Number: 910-***-**** Email: advkt1@r.postjobfree.com

1

SUMMARY

Business-minded Workforce Development Professional with 8+ years of combined experience in Business Services Solutions and Health Care Administrative Support. Effective leader & communicator committed to building trusting relationships with local business owners & connecting employers to the local talent pool. Talented Business Services Professional familiar with the Integrated Service Delivery (ISD) Model, which includes a thorough understanding of policies & procedures of the Workforce Innovation & Opportunity Act (WIOA), Title I & The Wagner Peyser Act Employment Service Program, Title III, offering hiring event expertise, business retention services, job search assistance and providing labor market information and follow-up services. Highly trained in maintaining various kinds of personnel-related documentation, which may include recruitment, timekeeping, and performance documents Well-versed in maintaining medical records, patient scheduling, counseling patients for procedures, and all levels of medical office technology Microsoft Office Suite ~ Excellent Verbal & Written Communication Skills ~ Organizational Skills ~ Business Recruitment & Consulting ~ Business Data Interpretation ~ Empathetic Caregiver ~ Electronic Medical Records Knowledge ~ Medical Terminology ~ HIPPA Compliance ~ Conflict Resolution ~ PROFESSIONAL EXPERIENCE

Business Services Representative 11/2020 - Present Two Hawk Workforce Services 40 hours per week

490 N. McPherson Church Road Fayetteville, NC 28303

• Interview clients to record employment information to determine clients’ career development opportunities, while providing counseling & additional supportive services.

• Able to place clients with employers, referring the most qualified through Business Services.

• Establish great rapport with area hiring employers & managers.

• Distribute information on agency functions, procedures, and employment training programs to participants.

• Contact employers to discuss ways to improve services and meet labor market needs more effectively.

• Demonstrate the ability to analyze & interpret data related to local employment economic conditions.

• Possess thorough knowledge of current employment conditions with the state of North Carolina

• Conduct RESEA & EAI Interviews for claimants to potentially continue receiving Unemployment Insurance Benefits.

Home Health Aide 10/2016 – 10/2020

Loving Life Home Care Agency 40 hours per week

1811 Fort Bragg Road Fayetteville, NC 28303

• Monitored vital signs, such as blood pressure and was alert to changes.

• Responded appropriately to the physical, emotional, and developmental needs of patients.

• Tested and recorded blood glucose levels.

• Assisted with activities of daily living such as mobility, dressing, and personal hygiene.

• Handled light housekeeping and prepared meals.

• Maintained a safe and clean area.

BETTY N. DAVIS

Cell Number: 910-***-**** Email: advkt1@r.postjobfree.com 2

Administrative Support Specialist 09/2013 – 10/2016 Therapeutic Solutions & Wellness PC 40 hours per week 105 Person Street Suite B Fayetteville, NC 28301

• Responsible for answering the phone and processing calls.

• Scheduling meetings & maintained files.

• Entered statistical data, ran several reports and composed letters & documents.

• Served as backup to process payroll as needed.

• Maintained and coordinated staff calendars.

• Created PowerPoint presentations when necessary.

• Made follow-up calls to customers, compiled information for materials used in booklets and took notes for meetings as directed.

Nursing Assistant 09/2011 – 09/2016

Highsmith Homecare Agency 40 hours per week

144 Airport Road Fayetteville, NC 28306

• Help patients use the bathroom

• Clean and bathe patients or residents

• Maintain patients’ hygiene and change bedding

• Turn, reposition, and move patients between wheelchairs, seats, and beds

• Serve meals and help patients eat their food

• Measure vital signs like blood pressure and temperature Front Desk Coordinator

Carolina Women’s Medical Clinic

1919 Gillespie Street Fayetteville, NC 28306

• Assisting the office with clerical duties

• Professionally manage all incoming calls by answering the phones promptly and ensuring that the caller is directed appropriately

• Oversee special administrative projects, including overflow work from department and executive assistants

• Schedule appointments, maintaining the efficiency of the schedule while providing excellent care to the patient.

• Collect charges - controlling credit extended to patients, filing, collecting, and expediting third-party claims.

• Provide excellent attention to patient's needs, answer patients questions, and provide appropriate information about the practice.

• Check patients in - updating demographic, medical, insurance or financial information - pull charts, and prepare for provider.

BETTY N. DAVIS

Cell Number: 910-***-**** Email: advkt1@r.postjobfree.com 3

EDUCATION, LICENSES & PROFESSIONAL AFFILIATIONS

Facilitating Career Development Certification Course National Career Development Association – Broken Arrow, OK Business & Employer Services Professional Certification Course NCWorks Training Center – Raleigh, NC

Bachelor of Science: Healthcare Administration & Management Miller Motte College –Wilmington, NC (2017)

Associates Degree: Medical Records Technology

Miller Motte College –Wilmington, NC (2014)

Contact this candidate