Sales Associate Personal Shopper
Resume:
B
Jennifer Barnett
advkf5@r.postjobfree.com
Newark, OH 43055
SUMMARY
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 13+ years of retail experience to dynamic new position.
SKILLS
Payment processing
Product expertise
Fashion trends
Delivery procedures
Physical stamina
Sales expertise
Stock management
Effective customer upselling
Food safety and sanitation
Merchandising proficiency
Team member motivation
Processing payments
Opening and closing procedures
Staff training and motivation
Analytical
Communication
Active listening
EXPERIENCE
Digital Personal Shopper
Heath, OH Walmart / Oct 2022 to Current
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Chose top-quality items to fulfill over 600 daily customer orders.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Sales Associate
Nashville, TN Murphy USA/ Dec 2021 to Mar 2022
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Ran a register
Assistant Manager
Nashville, TN MAPCO Mart/ Aug 2020 to Aug 2021
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
O/N 931stock/994fresh Cl
Nashville, TN Walmart/ Jul 2017 to Feb 2019
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Handled delegated tasks.
Sales Associate
Nashville, TN Lowe's/ Mar 2017 to Apr 2018
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Lifted hay and bricks
Ran forklift
Sales Associate
Nashville, TN Walmart/ Apr 2017 to Jul 2017
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Worked with fellow sales team members to achieve group targets.
Cashier
Nashville, TN Walmart/ Sep 2016 to Feb 2017
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Assistant Manager
Madison, TN Dollar Tree/ Feb 2015 to Jul 2016
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Oversaw team development according to industry service standards to further customer loyalty.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
EDUCATION AND TRAINING
Law (Pre-Law)Kaplan University Davenport, IA
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