Store Manager Retail Sales

MICHAEL CRISWELL

Chandler, AZ ***** 623-***-**** advkdl@r.postjobfree.com

Accomplished and sales-oriented professional with 15+ years of experience in business development, sales growth, operations management, customer acquisition and retention, and high-performance leadership. Adept at increasing brand awareness, building client base, controlling inventory levels, and preparing budgets. Leveraging expertise in succession planning, performance management, employee relations, and career and leadership development. Enthusiastic team player continually focused on building relationships and promoting synergy across business lines.

CORE COMPETENCIES

-Business Development

-Key Account Management

-Sales Growth / Forecasting

-Supply Chain Management

-Client Acquisition & Retention

-Policies & Procedural Compliance

-Strategy Development & Execution

-Budget Management & P&L Analysis

-Territory Management

-Key Relationship Building

-Staff Training & Leadership

-Cross-functional Collaboration

ACCOMPLISHMENTS

Served as a multimillion-dollar Writer, spearheaded the management of multiple locations and earned recognition among top 10% in sales, and hiked PCT to budget.

PROFESSIONAL EXPERIENCE

MATTRESS FIRM MESA - AZ 2011 – Present

Store Manager

Oversee day-to-day activities, such as managing store opening and closing procedures, controlling inventory levels, resolving customer queries and concerns, and processing cash with maximum accuracy.

Boosted business growth by increasing sales, reducing shrinkage, optimizing customer satisfaction and retention, and developing and sustaining employee engagement.

Delivered exceptional training to sales associates on product knowledge / specifications, sales incentives and selling techniques, and customer satisfaction ratings (CSAT), while using multiple training tools.

Ensured smooth functioning of operations in adherence to organizational policies and standard practices.

EARLY EXPERIENCE

BUSY BODY HOME FITNESS - Phoenix, AZ

Senior Manager

Processed accounts receivable, analyzed inventory reports, and reviewed bank deposits. Led and supported staff in streamlining store operations, retaining customers, and building brand equity.

Executed improved business strategy based on guests’ feedback, resulting in enhancing positive experiences.

Identified and addressed key areas of concern by designing and implementing effective solutions.

FUN N FITNESS - Phoenix, AZ

VP of Retail Sales

Evaluated individual and team performances and motivated employees to enhance organizational profitability and productivity. Analyzed data trends with a focus on improving sales.

Accomplished targeted sales goals by implementing updated strategies based on consumer trends, market conditions, and competitor actions.

EDUCATIONAL BACKGROUND

BSBM - Business Management University of Phoenix, Phoenix, AZ

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