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Center Agent Computer Specialist

Location:
Washington, DC
Salary:
Optional
Posted:
February 24, 2023

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Resume:

CSR: ****-****

LABOR CATEGORY: Applications Developer

NAME: Deborah Henderson- Davis

LEVEL JUSTIFICATION: Over 25 years of experience in the Intelligence Community with strong Web Development experience.

LEVEL: Expert

AVAILABILITY TO START: Immediate

CLEARANCE: TS/SCI with Favorable Poly (expired)

CSR MANDATORY SKILLS

CANDIDATE SKILLS TO MATCH

Web application user interface development. E.g. HTML5, Javascript, CSS, Ajax, Web browser compatibility, JQuery, related libraries.

Ms. Henderson-Davis has over 15 years of HTML experience and has used this knowledge and experience throughout her career. More specifically, she has efficiently provided support to both the NGA, NTO/ITF Testing Facility and the external Imagery and Geospatial Community by administration and technical services in the areas of electronic commerce, utilizing WWW technology hypertext markup language (HTML) application customization, graphical user interface (GUI) development and relational database design. Ms. Henderson-Davis has ample JavaScript and CSS experience. She develops, authors and publishes web pages and sites using packages such as Cold Fusion and/or Visual Basic, HTML, DHMTL and JavaScript and Dream Weaver CS5. Additionally, Ms. Henderson-Davis possesses extensive AJAX experience and is extremely comfortable working with this technology. Her computer skills and training are great and she is always bettering herself through additional training courses. She has ample experience with JQuery in numerous positions and understands the importance of JQuery for rapid web development. In her most recent position, she has creatively and energetically serviced as a Web Administrator who develops complex applications, web sites and databases for various Government Agency Customers.

Design for web application user interfaces and usability.

Designed web pages using .html and .cfm software using required designs and automation features required by the Division Director.

Java software development.

Work with Java Software translating scripts and functional features to help with automating page output.

Linux operating system as necessary to perform server-side development tasks (i.e. build, configure, shell scripting).

Create data Scripts if needed to move data for loading zone using command lines for full paths of files, to the right of file input to copy files and to load correct to storage area. Also use Linux server to copy and files, CD/DVD disc as required.

Software development infrastructure (e.g. Eclipse, Ant, automated unit testing, code compliance).

Familiar with using the Eclipse with the Java Script and C++ language to help customize and test automated web features.

Image manipulation/graphic design tools.

Ms. Henderson-Davis has extensive experience using Photoshop, GIMP and similar graphic design tools. She is very experienced in front end web design and programming. Develops technical architecture of web sites to include scripting, database and user interface designs. Maintains and updates web sites, sets design standards for networks, defines network interface requirements for web pages and recommends innovative design changes to improve end-user navigation and to maintain the site’s visual appeal.

CSR DESIRED SKILLS

CANDIDATE SKILLS TO MATCH

Agile development, e.g. Scrum

Familiar with Agile program management based on interactive and incremental development where requirements and solutions evolve through collaboration, organizing with cross functional teams that promotes planning, development and delivery and encourages flexible response to change.

Spring Framework

Familiar with Spring Framework working with relational database management systems on Java platforms using JDBC and object relational mapping tools.

Apache Web Server

Used for web server hosing to help provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

XQuery

Familiar with XML Query to extract data from documents on the World Wide Web,

Summary of Qualifications

Ms. Henderson-Davis develops, authors and publishes web pages and sites using packages such as Cold Fusion and/or Visual Basic, HTML, DHMTL and JavaScript and Dream Weaver CS5. Experienced in front end web design and programming. Develops technical architecture of web sites to include scripting, database and user interface designs. Maintains and updates web sites, set design standards for networks, define network interface requirements for web pages and recommend innovative design changes to improve end-user navigation and to maintain the site's visual appeal. Extensive Project Management experience with over twenty years in the Intelligence Community.

Experience

Aspiration Software LLC 04/2012 – Present

08/2012 – Present

Multimedia Developer, Non-Standard Publishing and Printing Division

Serves as one of the Component Certified Data Transfer Officers (DTO) to help facilitate the authorized bulk data ingestions bidirectional (to and from) their common work environment and standalone triage machine via removable media including after hours transactional support.

Responsible to follow the proper procedures to ensure a secure transfer and transliteration of data using the Squirrel SQL, Pentaho and Configurator software tools. In addition, I create file folders CD/DVD copies; add the clean files to the TEM to prepare for loading to the Landing Zone. This process also includes properly recording all data transfers running approved security utilities and tools on the data files, ensuring the media is properly labeled with classification and handling information and informing the appropriate security personnel with questionable circumstances regarding a file transfer. Create data Scripts if needed to move data for loading zone using command lines for full paths of files, to the right of file input to copy files and to load correct to storage area. In addition, use scripts to check the output of the dataset triage for table counts, row counts and triage dataset names.

Ensures the security utilities and DTO tools are available installed, enabled and kept up-to-date.

Helps manage the removable of computer storage media to prevent security risk to information and systems.

Supports the Innovations and Mission Support teams by providing systems and helps test the Alpine software tool services and web updates and mission changes to the customer’s web search engine tools.

Creates detailed test procedure results and posts requirements to the data management storage baseline portal tool.

Selected to help stand up a new group for the i2C Data Management Solutions Center services for applications facilitating quick responses to issues. As the Project Coordinator, she provides effective resolutions to daily challenges; enhances the productivity of the staff and helps to empower them by making information technology accessible by providing a customer focus, single point of contact for quality Data Service Center and creates a one central contact email address and telephone numbers for all support and service request where the end-user would use for troubleshooting issues.

Establishes and receives approval for the group proposal with official hours of operations for (24x7x365) on site and pager duty schedules for new staff members. In addition, Ms. Henderson-Davis creates and receives manager’s approval for a new Solutions Center Standard Operating Procedure guide that follows standard accepted practices to enable the Solutions Center Agent’s (SCAs) in providing consistent and predictable services while utilizing the Remedy Help Desk tools for incident reporting and tracking troubleshooting issues.

Establishes and receives approval for a work flow document based on the best practices valuable in training personnel assigned to the support team. Additionally, she created a desktop knowledge manual compiled to for a quick assistance guide to all procedures and responsibilities and support group contact listings.

Created the first daily operations forms, statistical spreadsheets and tables for weekly reporting of call issues and a frequent use of terms acronym list for division. In preparation for other duties to support the Data Transformation Support team, she created a Solutions Center step guide to help with data monitoring and triage and data storage functions for new staff members.

Web Administrator, Non-Standard Publishing and Printing Division 04/2012 – 07/2012

Creatively and energetically served as a Web Administrator – Full Performance for the Webtek section of IPS.

Developed complex applications, web sites and databases for various Government Agency Customers.

Applied business skills and entrepreneurial acumen to support customers’ requirements.

BAE Systems 05/2003 – 04/2012

NGA Systems Integrity Division, National Testing Organization

Efficiently provided support to both the NGA, NTO/ITF Testing facility and the external Imagery and Geospatial Community by administration and technical services in the areas of electronic commerce, utilizing WWW technology hypertext markup language (HTML) application customization, graphical user interface (GUI) development and relational database design.

Responsible for composing web site announcements, performing web server directory maintenance, creating and editing documents, rotating web server log files to conserve server space, testing active and new URL links, and efficiently responds to user inquiries and web related trouble calls.

Accurately created and edited HTML, CFM, SHTML ASP and DOC form tags.

Created and maintained Common Gateway interface (CGI) scripts and Email forms and monitoring web status for preparing reports.

Supported Configuration Management Team with CM Database updates and library posting.

Developed and managed web information postings to three (3) main network systems along with links to other NGA communities alike.

Corroborated with Test Directors ensuring test information was complete and up to date.

Created special test tables requested by Branch Chiefs or Test Directors to support daily test summaries.

Served as main point of contact for Web Operations in support to the NTO/ITF office. Duties included providing systems administration/architecture implementation, hardware & software component testing & installation, systems troubleshooting, maintenance and customer support for the NTO/ITF Web team.

Provided technical expertise in a team environment for the enhancement and efficient operation with collaboration from the NGA Gateway-Bethesda.

Supported as the Project Manager for 2 Database Developers and a script Writer and Jr. Web Developer, managing overall efficiency activities as well as mentoring the junior team developers on daily tasks assigned.

Supported her senior manager by completing and compiling reports, time collection; attending staff meetings, creating performance reports as well as writes and/or recommends performance awards.

NIMA Systems Engineering Directorate, CM Office 09/1999 – 05/2003

Computer and Web Specialist

As a computer specialist, Web Page Spec, ISO3, in the CM Branch, Ms. Henderson-Davis efficiently provided support to both the NIMA Systems Office and the external Imagery and Geospatial Community by administration and technical services in the areas of electronic commerce, utilizing WWW technology hypertext markup language (HTML) application customization, graphical user interface (GUI) development and relational database design.

Responsible for composing web site announcements, performing web server directory maintenance, creating and editing HTML documents, rotating web server log files to conserve server space, testing active and new URL links and efficiently responds to user inquiries and web related trouble calls.

Accurately created and edited HTML forms/form tags.

Created and maintained Common Gateway interface (CGI) scripts and Email forms and monitoring web status for preparing reports.

Supported Configuration Management Team with CM Database updates and library posting.

NIMA ST/Architecture and Requirements Division 01/1997 – 09/1998

Executive Assistant, ISO3 (Agency Detailee)

Implemented the most efficient procedures for providing administrative assistance to the Chief of the Requirements Division.

Worked closely with supervisor plotting his work schedule and major project plans for travel and speaking engagements.

Received and screened telephone calls and visitors wishing to see or speak to the Chief, including officials of the highest level of US Government.

Prepared security visit request to other facilities throughout the United States as well as overseas DoD Agencies and for incoming visitors to the office and directs office communication in accordance with established guidelines to enhance the overall effectiveness of the Requirements Division.

Prioritized correspondence for efficient and timely response, prepared routine incoming mail and drafts correspondence for supervisor.

Established and maintained office documentation in accordance with Records Management Instructions, prepared and coordinated weekly activity reports for inclusion in Director’s weekly significant events.

Established, maintained and screened all correspondence to prepare files for the proper retention time period.

Served as an authoritative source of information within the division for all administrative matters as well as transcribes dictation in the form of correspondence, narrative reports and memoranda for record and similar material.

Made travel arrangements for the division staff, submitted travel vouchers upon completion of travel.

Established and maintained expenditure records supporting critical mission decisions.

Composed and maintained job announcements keeping track of all job vacancies for the Directorate.

Assistant Secretary of Defense - Prisoner of War/Missing In Action Office 10/1994 – 01/1997

Executive Officer

As an Executive Officer of the Office of the Assistant Secretary of Defense, 2400 Defense Pentagon, Ms. Henderson-Davis established and maintained supervisor’s schedule of appointments and other commitments with responsibility for making such changes and adjustment as are necessary to meet unexpected, high-priority demands.

Worked closely with supervisor plotting master work schedule for various major projects, dates of conferences and meetings to conduct or attend projected plans for travel, speaking engagements and the like.

Received and screened incoming telephone calls and visitors and took action necessary to satisfy the caller.

Personally supplied information desired concerning established policies and procedures when this is in accord with the known wishes of superior and in consonance with overall policies of the DoD concerning the release of information from the standpoint of security and a valid need to know.

Reviewed outgoing correspondence, reports, etc., referred upward by the staff before submission to superior for signature, approval or concurrence.

Verified accuracy of format, typing, grammar, assembly and kind of copies, enclosures, coordination and other administrative processing details.

Composed and typed correspondence based on brief oral written instructions from superior.

Established and maintained office files adapted to the needs of the office and arranged for retirement or destruction of material no longer required for current operations.

Made travel arrangements for superior, prepared itineraries, made up travel orders and secured reservations and tickets, make arrangement for foreign travel sees that passports and visas are order.

Arranged for local travel renewal of parking permits, procurement of periodicals and other publications, coordinated arrangements for large conferences including the availability of suitable conference rooms and audio-visual graphics.

Served as the authoritative source of information within the office for administrative procedures.

Oriented newly assigned military and civilian professionals and furnished on-the-job instruction to the clerical personnel assigned to the office.

Assistant Secretary of Defense - Prisoner of War/Missing In Action Office 01/1993 – 10/1994

Executive Officer

As an employee of the Office of the Assistant Secretary of Defense, Research and Analysis Division, Southeast Asia Branch, 2400 Defense Pentagon, Ms. Henderson-Davis established and maintained superior’s schedule of appointments and other commitments with responsibility for making such changes and adjustments as are necessary to meet high unexpected, high priority demands.

Received and screened incoming telephone calls and visitors to the office.

Received, read and properly distributed dispositions of correspondences and other mail received. She determined which matters required immediate or personal attention of superior; and located, assembled and attached any background material required.

Established and maintained appropriate records for security classified and suspense mail.

Reviewed outgoing correspondence and official reports. She verified accuracy of format, typing, grammar and other administrative details.

Made travel arrangements for the division staff, submitted travel vouchers upon completion of travel and established and maintained expenditure records for mission decisions.

Senior Army Advisor Office 09/1989 – 01/1993

Executive Secretary to the Senior Army Advisor (SRAAG), D.C. National Guard

Assisted in implementing the most efficient procedures in providing administrative procedures.

Received calls, greeted visitors and directed to staff members those contacts needing their attention or action.

Maintained calendars and scheduled appointments based on knowledge of supervisor’s interests and commitments.

Established, maintained, identified, screened and prepared files for retention disposition.

Proofread all correspondence for procedural and grammatical accuracy. Determined which items should be brought to the attention of the supervisor.

Compiled statistical data for reports, charts, or records.

Established and maintain publication files, suspense logs and other l data status reports.

Coordinated and assisted the SRAAG in the Officer Promotion Boards.

Reviewed all promotion packets ensuring that educational training requirements were completed for the qualifying officer in accordance with U.S. Army regulations.

Made travel arrangements for the SRAAG and military advisors, submitted travel vouchers upon completion of travel and maintained expenditure records overseeing all budget criteria for current year and projecting budget criteria for upcoming year.

United States Army Prior Government Service From 1983 to 1989

AE Publications, Fort Knox, KY

Army Community Service - Affiliate, Fort Hood, TX

US Army Missile Defense Site, Schweinfurt Germany

US Army Community Service, Giessen, Germany

Army Recreation Division, Giessen

Education/ Certifications/ Training

Education:

Newport News VoTech School

Secretarial Science, Coursework

CIA Detailee Leadership Program DoD Pentagon

Computer Science Course

Department of the Army Administrative Management Courses

Secretary of Defense Leadership Graduate

Strayer University

Computer Science Major

Phoenix University

Computer Science Major

Computer Skills:

Hardware: Auspex, CD ROM, Hewlett-Packard, IBM Mainframe, IBM PCs and compatibles, Macintosh, NeXT, PDA, Scanners/OCRs, Sun SPARC, Sun Workstations, Wang Alliance, Wang PC, Xerox

Software/Programming Languages: ACSL, Adobe Illustrator, Applications Manager, Glossary, Harvard Graphics, Lotus 1-2-3, MS Excel, MS Mail, MS project, MS Word, MultiMate, Netscape, NeXTStep, OMNIPage, PageMaker, PerForm Pro, WordPerfect, BASIC, C, HTML, JAVA, JCL, Lotus Notes API, Pascal, PERL, Shell Script, Visual Basic, Visual C++, Alpine Miner

Databases: ADABASE, dBase, FoxBASE, FoxPro, IBM DB Manager, Lotus Notes, MS Access, Oracle, Paradox, SQL Server, SQL/DS, Superbase, Sybase, Cold Fusion Studio 5, Macromedia Cold Fusion MX and Macromedia Dreamweaver Studio, Fireworks and Flash, Oracle

Operating Systems: NeXTStep, Solaris, Sun/UNIX4, UNIX, Windows, Windows 95, Windows for Workgroups, Windows NT, XENIX

Networking/Communications: Fiber Optics, FTP, Gateways, IBM LAN Server, IP Trafficking, Internet, Intranet, LAN Manager, LANs/WANs, Norton Utilities, Novell, Routers, SMTP, TCP/IP, Token Ring, Mercury WinRunner on site

Honors:

DoD New Leaders Program, Office of Secretary of Defense, Army Commanders Civilian Service

Awards:

Outstanding Performance, NGA Special Act Award, BAE Performance Award, NGA Cert Of Appreciation, BAE Focusing On Customer Award

Publications:

AEI Division Web Development, Standard Operating Procedures (SOP), Web Developers Desktop Instructions for FTP, NGA AE Division Web Support Team

Professional Organizations:

NGA Web Forums, NGA Intellipedia Blogs, NGA Web Operations Support Team, BAE Awards Board, New Leader Program, District of Columbia Hug A Child Program, Black Women In Business



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