Customer Support Specialist

Bobby Smith

Dothan, AL § 334-***-**** § advi4g@r.postjobfree.com

Cloud Administrator

United States Army Veteran and Healthcare IT Analyst with an active Secret Clearance skilled in System Administration, Experience with revision control (specifically Git), and Linux system administration. Experience with Python, Red Hat Linux system, Advanced shell scripting skills, Data Management, PowerShell Scripting, and Experience with issue tracking. Performed operating system deployments, user permission assignments through AWS and AZURE, performed virtual machine setup through hands-on technical training. Seeking to employ skill set in a Cloud Administrator role.

SKILLS & ABILITIES

■Customer & Client Service

■Windows 10 & Office 365

■Identity and access management (IAM)

■Azure Cloud

■End User Support

■Microsoft Excel

■Active Directory

■Virtual Machine

■Backup & Recovery

■Configuring Software

■Operating Systems

■LAN/WAN/VLAN/Wi-Fi

■S3 to RDS

■AWS Cloud

■Data Management

■VPN

■Microsoft Excel

■AVAYA

■Metasploit

■Linux

■Rout 53 (DNS) CloudFront (CDN) Virtual Private Cloud (VPC)

■O/S Installation

■Networking

■Firewalls

EDUCATION & CERTIFICATIONS

Bachelor of Arts: Information Technology Columbus State University Columbus, GA (110 credits)

Computer User Support Specialist Program ACI Learning Jacksonville, FL 2021 Graduate

Cloud Administration Certification Program CIAT San Diego, CA 2022 Graduate

Professional Certifications:

ITIL v4 03/17/2021

AWS Certified Cloud Practitioner 02/05/2022

Security+ 08/20/2021

Azure AI 900 06/12/2022

Azure AZ 900 07/14/2022

Cloud Administration 10/08/2022

PROFESSIONAL EXPERIENCE

System Administrator/Contractor 10/21/2022 – present

Leidos Marine Corp Logistic Albany, GA

Monitor and implement changes on the Avaya system to ensure that the no network connection go down on the Marine base in Albany GA.

Demonstrated daily key knowledge of the system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.

Have excellent Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as senior customer technician with responsibility for resolving the most complex customer problems throughout the Albany Marine Logistic Installation.

Demonstrated the ability to adjust the custom-made backup telephone system that the previous System Administrator made and make the system work more appropriately by self-updating.

Demonstrated the ability to use Virtual machines to help run the overall Network system

Proficient in deploying Virtual machines with Azure.

IT Support Technician/Contractor 10/11/2021 – 3/32022

MSM Technology, LLC Fort Rucker, AL

Knowledge of a wide range of Army IT concepts, policies, regulations, systems, IT methods, applications, operating systems, protocol, equipment used in customer organizations.

Demonstrated on a daily basis key knowledge of the automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.

Have excellent Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as senior customer technician with responsibility for resolving the most complex customer problems throughout the Fort Huachuca community.

Shows skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.

Have current knowledge of a wide range of IT and automation techniques, requirements, methods, and procedures to evaluate, advise about emerging new technologies.

Possess knowledge of Microsoft Desktop operating systems, Office Professional, and knowledge of and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.

Demonstrated working knowledge of and skill in applying network operation and maintenance concepts and methods, and network architecture principles and concepts to troubleshoot network problems.

Showed outstanding oral and writing skills by providing customer service, developed and presented briefings, conducted technical training, coached lower graded IT Specialists, explained complex technical information to customers, etc.

Helped Develop a more proficient way of identifying computer's location and organizing the computers in such a way it helped streamline the overall proses of Plateau LLC, Increasing productivity by more than 20 percent.

Work is performed in an agile environment to promote efficiency as a team.

Personal Experience

6/11/2017 – Present

Enopenny, LLC Columbus, GA

■Collaborated and presented solutions with partner employers on various Cloud security risks threats in cyber security and developed plans for better IT security systems and protocols.

■Coordinated and oversaw response to cyber/virus incidents.

■Provided direction on the implementation of IT security and cyber-security infrastructure requirement across an organization. Directed activities in response to cyber security incidents and vulnerabilities of security systems that were in place.

■Made decisions or recommendations that influence our IT security policies, strategies, and programs utilized.

■Oversaw information technology and cyber security projects and services to meet customer needs.

■Experience in Data Management

■Experience in managing SQL databases.

■Experience in building and deploying apps using Android studio

■Experience in the Use of Visual studio to build applications.

■Experienced in building and automating tasks.

■Experience with Ansible for automating tasks.

■Linux Administration and shell scripting.

■Using secure coding practices and conducting security assessments and analyses.

■Experience using ASP.NET to set up database and create websites/application.

■Experience using C# to build web application.

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