Human Resources

DONNA GEITTER, MSN, RN, PHR, CSPO

HR/IT/ Operational Leader

614-***-**** advhzl@r.postjobfree.com LinkedIn

A strategic leader in performance, excellence and organizational effectiveness. Extensive experience in Talent Management, Information Technology and Business Operations. Builds strong relationships with business leaders focused on advancing strategic planning, team member engagement, risk identification/mitigation, leadership enablement, and technology to power consistent total business growth. A proactive and intentional people leader.

Core Expertise

Professional/Career Program/Project

Talent Management

Strategic Planning/Road Mapping

Workforce Strategy Development

Training, Coaching & Mentoring

Change Management

Lean & Agile Methodologies

People/Program Management

HR Benefits/Compensation Strategy

Employment Legal Compliance

Employee Transition and Strategy

Professional Experience

ohio health 2005 – Present

Director, Information Technology/Human Resources People Solutions 2015 – Present

Lead teams of human centered practices focused on developing and delivering innovative EMR training and CareConnect (Epic) service desk technology solutions. Formulated strategic people solutions to drive staff development, internal processes, and technology alignment. Closely coordinated HR aspects of a major workforce restructuring and transition efforts impacting over 600+ employees.

WARN Act considerations/EEO impacts

Compensation, Benefits and Recognition Total Rewards Strategy development and initiatives

Employee Communications Strategy/Program Development and roll-out

Vendor employee transition terms/conditions negotiations, due diligence, transition planning, timeline integration and data protection

Impacted employee expectations management/issue resolution and attrition/retention program management

Received superior balanced scorecard results in quality, quality of work life, financial, and customer service, resulting in overall decrease in associate turnover, increase in associate engagement, and development of processes that drive efficiency, improve patient care, and enable the affordability of quality health care services.

Workforce consolidation and talent program development and strategic realignment initiatives.

Advocated for retained and displaced associates by developing criteria for rebadging, reskilling and redeployment.

Championed change management during our digital transformation and outsourcing to an external vendor.

Cultivated team-oriented, problem-solving culture focused on delivering quality solutions that drive business success.

Directed all technology operations and maintenance for CareConnect learning by providing guidance in the evaluation, selection, and implementation of technology solutions.

CareConnect Manager 2014 – 2015

Directed training, technology vision, and strategy for six applications within the CareConnect platform including ASAP, Beacon, Beaker, Cupid, Orders and Willow.

Improved quality of care and strengthened financial performance by managing business and patient care functions, developing and implementing new programs and services, and collaborating with clinical leadership and staff.

Senior HR Business Partner 2013 – 2014

Directed talent planning, function-specific learning and development, performance processes, and application of company-wide HR practices to support clinical teams and leaders. Leadership coordination to drive associate engagement initiatives through aligning exceptional people initiatives and practices. Scope leadership included: talent pipeline development, rewards/recognition, benchmarking, and acquiring talent. Supported 2000+ leaders and associates.

Steered people programs that delivered value to employees and supported leaders in driving talent management and engagement initiatives. Mentored management in planning and implementing change initiatives and workforce planning. Facilitated HR policy education and interpretation to ensure compliance with all related employment laws and regulations.

Led development and execution of talent and workforce plans, designed and implemented core HR systems, and steered change management, innovation and continuous improvements.

Advanced high-impact HR business practices, scaled company operations, and increased teams by facilitating coaching, employee satisfaction initiatives and development feedback among leaders and staff members.

Strategically collaborated with Centers of Expertise (COE) to drive efficient workforce and organizational planning.

Managed employee relations and guided leadership in resolving issues and implementing appropriate solutions.

Associate Relations Representative 2010 – 2013

Steered people programs that delivered value to employees and supported leaders in driving talent management and engagement initiatives. Mentored management in planning and implementing high change initiatives. Facilitated HR policy education and interpretation to ensure compliance with all related employment laws and regulations.

Nurtured outstanding leadership by encouraging manager enablement through mentoring, training delivery, and organizational health feedback.

Assisted in building phenomenal employee environments by collaborating with internal departments including Legal, Payroll, Safety and Security, Associate Health and Wellness, and the Employee Assistance Program to set and drive people strategies.

Prior Related Experience

Administrative Nurse Manager, Surgical Heart Services Ohio Health: Riverside Methodist Hospital

Registered Nurse, Air & Ground Transport Nationwide Children’s Hospital of Columbus

Nursing Administrator Nationwide Children’s Hospital of Columbus

Patient Care Coordinator, Pediatrics OhioHealth: Grady Memorial Hospital

Staff Nurse, Emergency Department Grant/Riverside Hospitals

Staff Nurse, Emergency Department Union County Memorial Hospital, Marysville Ohio

Professional Leadership & Affiliations

Member/ Human Resources Association of Central Ohio

Member OhioHealth Clinical Readiness Team, TJC Accreditation, LEAN Steering, Recruitment & Retention, Position Review, Nursing Annual Report, Editorial Board- LAMP, Fortune Application, Strategic Work Planning Teams

Executive On-Boarding Ally OhioHealth

Feature/Product Manager

Spot Coaching/ Hudson Institute of Coaching

Education & Certifications

Master of Science in Nursing Capital University

Bachelor of Science in Nursing Daemen College

Associate Degree in Nursing Erie Community College

Registered Nurse Ohio State License

Certified Scrum Product Owner Scrum Alliance

Professional in Human Resources l HRCI

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