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Aide Care Customer Service

Location:
Hopewell, VA
Posted:
February 21, 2023

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Resume:

MARY KATHERINE HAULTON

Hopewell, VA *****

Cell: 804-***-****

advhco@r.postjobfree.com

Hands-on Home Health Registered Nurse well-known for providing a high level of care to patients recovering from surgeries and other procedures at home. Compassionate nursing professional devoted to being a voice for patients, promoting successful health outcomes. Insightful Registered Nurse specializing in patient assessments and care plan implementations. Easygoing and disciplined with over 2 years providing superior at-home care to patients. Ready to apply great nursing talents in a new position with a well-established organization. Resourceful RN with 25+ years of experience caring for patients and working closely with other healthcare staff. Well-rounded individual skillful in providing emotional support to patients and families, performing various diagnostic tests and administering medication. In-depth knowledge of emergency care and nursing care techniques and methods. In-home care services

Phlebotomy blood draws

Interpersonal and written communication

Patient assessments

Medical records management

Regulatory compliance

Medication administration

Talented in minor surgery assistance

Medication and IV administration

Geriatric treatment knowledge

IV drug therapy management

Body mechanics knowledge

Triaging patient concerns

Acute and rehabilitative care

Intake and discharge

Broad medical terminology knowledge

Computerized charting specialist

Diabetes management

Laparasopic procedures familiarity

Medication administration expert

Unit administration

Colostomy care familiarity

Patient monitoring

Medical screening

Infectious disease control

Critical care

Patient education and counseling

Urology specialist

Monitoring vital signs

Family and patient support

Coordinating referrals

Updating computer records

Patient relations

Gastrostomy tube care

Culturally-sensitive care

Hematology testing aptitude

Psychiatric and Mental Health Care

Removing stitches and staples

Home visits

Inpatient and outpatient care

Seizure management

Gastroenteral nutrition education

Tracheostomy care

Catheters

Nursing Plan Development and Modification

Mobility assistance

Changing tracheostomies

Wound care, including wound staging and wound vac

maintenance

Follow-up calls

Patient Management

Managing personal care

Direct and Indirect Patient Care

Checking oxygen levels

Clinical Information System Management

Setting appointments

Patient discharging

CPR certified

Personal Protective Equipment (PPE)

07/2018 to 10/2020

ENCOMPASS HOME HEALTH & HOSPICE

Petersburg, VA

Home Health Registered Nurse

Resolved issues in the field by notifying the PCP immediately to determine the course of action. Notified physicians of all changes in patients' conditions. Asked open-ended questions and delivered high level of attention to reliably assess patients' conditions. Provided home health aide care providers with training, guidance, support and supervision to achieve objectives. Developed care plans, covering goals based on nursing diagnosis and incorporating therapeutic, preventive and SUMMARY

SKILLS

EXPERIENCE

rehabilitative nursing actions.

Utilized learned nursing skills for wound care, vital sign checking and medication assistance. Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.

Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.

Completed initial assessments of patients and family to determine and address individual home care needs. Verified consistent delivery of compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.

Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.

Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection. Collected biological samples for routine laboratory testing to assist diagnostic processes. Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.

Administered compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.

Worked with vendors on provision of medical equipment, supplies and services. Charted changes in patient conditions and discussed concerns with supervising healthcare provider. Addressed patient care needs, collected vitals, dressed wounds and managed catheters. Participated in on-call rotations and delivered after-hours care. Furnished personal care to clients within private home settings and championed patient independence and well-being.

11/2017 to 02/2018

CENTRAL STATE HOSPITAL

Petersburg, VA

Psychiatric Nurse

Managed Adult patients and care plans in state mental health facility. Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.

Effectively managed daily charting for each patient. Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.

Met patient needs by devising and coordinating highly tailored care plans for each individual. Provided client assessments upon admission and discharge. Followed all safety protocols when administering subcutaneous and intramuscular injections. Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.

Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Collaborated with prescribing professionals to get patients necessary medications. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects. Tracked client movement on and off unit by documenting times and destinations of clients. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.

Monitored and recorded patient condition, vital signs, recovery progress and medication side effects. Administered oral and intra-muscular medications and monitored patient reactions. Observed strict safety measures, including checking medication dosages before administration to patients. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Treated patients by administering various types of medications and therapies. Counseled patients and caregivers, providing emotional, psychological and spiritual support. Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans. Delivered information regarding care and medications to patients and caregivers in comprehendible terminology. Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans. 06/2016 to 09/2016

POPLAR SPRINGS

Petersburg, VA

Psychiatric Nurse

Managed adolescent patients and care plans in private mental health facility. Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.

Effectively managed daily charting for each patient. Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.

Met patient needs by devising and coordinating highly tailored care plans for each individual. Provided client assessments upon admission and discharge. Followed all safety protocols when administering subcutaneous and intramuscular injections. Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.

Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Developed appropriate policies for identification of medically-related social and emotional needs of clients. Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects. Tracked client movement on and off unit by documenting times and destinations of clients. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.

Monitored and recorded patient condition, vital signs, recovery progress and medication side effects. Observed strict safety measures, including checking medication dosages before administration to patients. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Treated patients by administering various types of medications and therapies. Coordinated with healthcare team to establish, enact and evaluate patient care plans. Stocked clinical workstations and procedure rooms with necessary supplies. Counseled patients and caregivers, providing emotional, psychological and spiritual support. Answered patient questions and provided take-home materials for further information. Executed appropriate steps for patient treatment following careful review of physician medical regimen. Developed and adapted individualized treatment plans according to patient recovery goals. Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Administered oral, intramuscular medications to patients and monitored responses. Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.

04/2016 to 09/2016

HEALTHSOUTH REHABILITATION HOSPITAL

Petersburg, VA

RN Liaison, Physical Rehab. Facility

Increased clinic revenue by raising patient volume and implementing higher-value procedures. Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.

Identified and properly documented patient goals, evaluated progress and planned reevaluation. Evaluated and assessed patients to establish measurable goals to promote restoration of functional abilities. Maintained up-to-date knowledge of Medicare and other reimbursement regulations. Facilitated health and healing by cultivating caring relationships with patients. Rendered highest quality of care when interacting with patients and families. Actively engaged in and supported department quality assurance programs, education and customer service programs.

Assisted patients with debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, strokes and cerebral palsy.

Recruited new and reorganized existing staff assignments to improve productivity. Identified and executed opportunities for performance improvement within all service areas. Performed and documented initial exams and determined appropriate diagnoses. Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.

Maintained organized documentation and patient files. Worked as part of team to develop innovative branded marketing collateral for use by sales team. Organized events to establish community relationships and maximize marketing strategies. Increased revenue potential by promoting and facilitating opportunities for establishing guest relationships and ensuring customer retention.

Created product promotion plans and marketing initiatives to increase brand awareness. Oversaw consistent application of company standards for all marketing collateral. Provided marketing material to meet business needs. Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities. Implemented initiatives to increase brand awareness and engagement with target audience. Targeted customers for campaigns and identified appropriate marketing channels. 04/2015 to 12/2015

SOUTHSIDE REGIONAL MEDICAL CENTER

Petersburg, VA

Nursing Supervisor

Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.

Maintained adequate unit supplies to meet expected patient demands. Enforced disease prevention protocols among staff members, patients and visitors. Investigated and reported all accidents fully, leveraging new knowledge to improve protections for patients and staff. Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns. Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.

Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care. Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients. Called upon staff members to discuss patient care and treatment. Managed team of registered nurses, licensed practical nurses and certified nursing assistants. Answered questions and addressed concerns from employees promptly through email, phone and in person. Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.

Used facility EMR system to update patient records, transmit prescriptions and transfer files. 02/2014 to 12/2015

SOUTHSIDE REGIONAL MEDICAL CENTER

Petersburg, VA

ICU Staff Nurse

Achieved best possible outcomes for nursing sensitive indicators, core measures, HCAPS, patient satisfaction and associate satisfaction.

Completed patient assessments, triaged and recorded patient histories, symptoms and observations. Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts. Supported appropriate orientation, education, credentialing and continued professional development of associates. Performed nursing care following prescribed rules, policies, protocol and procedures. Established and implemented nursing care plans for each patient through assessment, development, activation and evaluation.

Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.

Developed and maintained professional relationship with members of health care team, patient and patient's family. Worked with patients and families to provide in-hospital and after-hospital follow-up through teaching and referrals. Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.

Managed all facets of telemetry, including PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management. Provided direct care in critical care unit including Cardic, Diabetic, Septic and Hemodynamically unstable patients. Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Treated patients with broad range of diagnoses ranging from sepsis, renal failure, diabetic ketoacidosis, pulmonary embolism, myocardial infarction, pneumonia, acute respiratory distress syndrome, congestive heart failure and chronic obstructive pulmonary disease.

Assessed patients, documented observations and reviewed patient charts to determine care needs. Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications. Prioritized patient care assignments based on patient conditions to achieve optimal outcomes. 09/2008 to 04/2013

SOUTHSIDE REGIONAL MEDICAL CENTER

Petersburg, VA

RN Case Manager, Emergency Dept.

Determined and coordinated appropriate level of care to meet individual patient needs. Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.

Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals. Optimized program resource utilization to prevent unnecessary hospital admissions. Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.

Used facility EMR system to update patient records, transmit prescriptions and transfer files. Collaborated with physicians on patient medications, medical needs and performance. Assessed and reviewed patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment (DME). Obtained recommendations for inpatient or outpatient level of care by discussing cases with physician advisor. Collaborated with physicians during medical rounds, updated treatment plans, and provided plan of care to patients and families.

Developed patient care plans, including overall patient health assessments and evaluations. Secured insurance authorizations to rehabilitation facilities or long-term care placement. Arranged placement of admissions and transfers in accordance with clinical standards and guidelines. Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations. Coordinated home care, home infusion, and durable medical equipment, reducing patient wait time. Evaluated physical and psychological condition of incoming patients to identify nuances of protocols and treatments required for drugged or traumatized patients.

Managed complete processing of patients, including initial admission, preliminary diagnosis, treatment, documentation and discharging.

Collaborated in consults, patient care plans development, patient monitoring and evaluations. Followed standard procedures for collecting personal information, contacting relatives and transferring patients better accommodated at outside facilities.

Assisted licensed physicians in treating or evaluating patients as required to support treatment logistics and document cases in real time.

Cared for patients of all ages, giving special attention to newborn and geriatric patients with age-specific needs and risks.

Proposed interpretations of symptoms, suggested interventions and target outcomes in advance of physician consultation with patients.

Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.

Observed applicable health and safety regulations and house protocols to achieve patient and staff safety and minimize liability to malpractice accusations.

Actively participated in family and patient planning processes. Instructed patients and caregivers or friends on proper care of injuries after treatment, educating on proper medication use, dressing changes and signs of complications. 06/2002 to 09/2008

SOUTHSIDE REGIONAL MEDICAL CENTER

Petersburg, VA

Operating Room Registered Nurse

Maintained adequate unit supplies to meet expected patient demands. Administered oral, intramuscular and IV medications to patients and monitored responses. Used facility EMR system to update patient records, transmit prescriptions and transfer files. Anticipated surgeons' needs and maintained procedure sterility during operations by observing body language, movements and demeanors.

Directly supported surgical team by circulating and scrubbing during procedures. Verified dosage of prescribed medications and checked for contradictions and potential complications before administering to patients.

Minimized infections using ChloraPrep, pre-op prep, Mueller and Snowden-Pence Surgical laparoscopic instruments, capital and infection prevention products. Carried out nursing tasks safely to maintain high level of care that complied with organization's procedures and regulations.

Attended to patients with surgical drains, nasogastric tubes, ileostomies, colostomy bags, peg tubes and tracheostomy tubes.

Prepared operating rooms to uphold strict asepsis standards. Transferred patients from operating rooms to recovery rooms using stretchers and wheelchairs. Supervised licensed practitioners' processes in accordance with patient care, including verifying patient information. Pitched in to assist with nursing duties in areas where healthcare teams were short-staffed. Prepped operating rooms for upcoming procedures by setting out and verifying count of all necessary equipment and assessing environment for compliance with asepsis standards. Participated in discussions with healthcare team members regarding surgical patients to address and resolve concerns.

Handled specimens for laboratory testing and inspected containers for correct packaging and labeling. Built relationships with pre- and post-surgical patients through compassionate approach and positive attitude. Oversaw treatments, therapies and medication administration according to prescribed methods and protocols. DIPLOMA: NURSING 05/1994

Southside Regional Medical Center, Colonial Heights, VA SOME COLLEGE (NO DEGREE): NURSING

Richard Bland College, Petersburg, VA

HIGH SCHOOL DIPLOMA 06/1989

Prince George High School, Prince George, VA

In 2001 participated in Health Practitioners Intervention Program with Commonwealth of Virginia. No suspension or revocation of license. Successfully completed all requirements for program. Please ask if you need more information regarding this matter.

Licensed Registered Nurse in Commonwealth of Virginia since 1994 BLS Certification which expires September 2021

EDUCATION AND TRAINING

ADDITIONAL INFORMATION

CERTIFICATIONS



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