Name: Srinath Yellugari

Email: advgf9@r.postjobfree.com

Ph No: 437-***-****

Professional Summary:

Overall, 4+ years of experience in ServiceNow platform as both Developer and Administrator.

Experience in Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Project Portfolio Suite, Service Catalog, and Configuration Management.

Experience in managing process, technology, and IT service management solutions, ITIL processes, and customizing and configuration of ITSM tools.

Experience in De sign, manage and analyze CMDB (Configuration Management) configuration items and its integrations like Infoblox, Equip B, and SCCM.

Implemented rapid-provisioning and life-cycle management for Cent OS Linux server and skilled in supporting WebSphere, Web logic, and JBoss application Server. Experience working on SaaS (Software as a Service) based tools (ServiceNow), with a focus on implementing ITIL processes.

4+ years as an application developer with other programming languages (C++, Python, MySQL).

Experience with CSM in working through different communication channels such as web, email, chat, telephone, and social media.

Experience in working with Salesforce.com Sandbox integration and production environments.

In depth Knowledge and experience designing new forms and applications using CMDB upon the client request and based on approval flow.

Deployment of the web service converted java interfaces on a daily basis to a Web Sphere testing environment for subsequent development of the front end.

Experience in generating the reports in ServiceNow as per the requirements in ServiceNow.

Strong experience in web application development using HTML, JavaScript, Java, CSS, Jelly.

Working experience with relational databases like Oracle, MS SQL Server, My SQL.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes, Waterfall and Agile, Scrum.

Aptitude to learning and rapidly mastering new applications and technology

Excellent analytical skills with proficiency in debugging and problem solving.

ServiceNow Experience including scripting, platform configuration, design, and deployment.

PROFESSIONAL EXPERIENCE:

OpenText Corporation, ON, CA

Duration: Jan 2020 - Present

Role: Sr. ServiceNow Developer

Responsibilities:

Worked on custom Service Portal applications.

Designed and developed new widgets on custom service portals.

Experience in developing REST API for widget functionality.

Worked on developing catalog items and workflows.

Extensively worked on daily support work like handling incidents, catalog tasks, creating Problems/Defects etc.

Strong knowledge in JavaScript for writing Client scripts and Business rules.

Facilitating rollout of new applications and modules.

Perform QA testing & UAT of user stories from approved Sprint for scheduled deployment.

Coordinating the instance upgrade activities and migration activities using Update Sets

Experience in, Monitoring tools, Bridge calls, Outage Communication, Business Impact Analysis, IT Service Continuity Management, and SLA Management.

Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.

Worked on designing Email Templates for notifications.

Configured Service Level Agreements to define certain levels of service from both internal and external providers.

Experience in Server Script (Business Rules/Script Include) and good understanding of Server/Client API.

Worked with quality assurance, legal and compliance, and external regulatory bodies, to ensure Infrastructure, and application environments comply with quality controls.

Environment: ServiceNow (Orlando, Paris, Quebec), Incident Management, Problem Management, HTML, Java script, CSS, Service Catalogs.

Ledcor Technical solutions, Calgary, CA

Duration: Jan 2019 – Jan 2020

Role: Sr. ServiceNow Developer

Responsibilities:

Worked on modules like Service Catalog Requests, Incident Management, Knowledge Management, and Change Management.

Involved in designing topics through Virtual Agent. (Virtual Bot)

Customizations to virtual agent flow and integrated with MS Teams as per OOB approach.

Experience with customizing Virtual agent on service portal.

Involve in analyzing the requirements and Change Management activities for new enhancement process for organizational change and application change in the work around.

Experience in customizing workflows for change module like Standard Change, Normal Change, Emergency Change.

Experience in configuring Agent Workspace as part of CSM Implementation.

Worked on creating Cases and configuring knowledge articles to resolve the cases as part of CSM.

Experience in developing workflows using flow designer for change module.

Developed HR service catalog for employees with pre-defined services, benefits, Claims, HR complaints, change of reporting manager and other employee relationship item.

Worked on and implemented GRC, facilities, time, email, core ITSM, CMDB_CI, reporting and the service catalog modules.

Developed the workflows for the service request like whenever HR service request get submitted cases will be automatically assigned to HR specialist.

Build HR case SLA’s, manager dashboards, SLA scheduled job.

Perform requirements gathering and validate requirements with process owners for process enhancement.

Provide demo of passed stories for process owners to obtain approvals.

Experience in Domain Separation. Worked on domain separation with over 30 clients.

Promotes best practice implementations of a Configuration Management Database (CMDB).

Continuous support on CMDB update tasks generated for each on going change requests within the organization.

Good understanding of Service Desk process, Change Management process, Asset Management, Change Tasking, Service Level Agreement processes.

Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.

Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

Recommends data standardization/normalization processes based on client data and requirements to ensure data is effectively imported and maintained in a CMDB.

Created inbound actions for creating the tickets through email.

As an admin involved with domain separation with PPM, where managed to administer few tasks by grouping them.

ITIL:

ITSM, ITIL, Service Now, CMS, SCR, SAM, and LDAP

Network Protocols:

UDP, TCP/IP, HTTP, LDAP

Database:

MySQL, Oracle

Scripting Languages:

JavaScript, Jelly Script, HTML, CSS, AJAX, XML, JSON

Operating System:

Windows, Unix (RHEL)

Software Methodologies:

SDLC, Waterflow, Agile, Scrum

Tools:

ServiceNow ITSM, ITBM, CMDB.

Programing Languages:

C/C++, Java, J2EE, SQL, PL/SQL,

Switch Technologies:

VLANs, VTP, STP, DTP, ISL and dot1q

Web/Application Servers:

IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat, JBOSS

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