Data Entry Service Representative

** ******* ****** ********, ** ***** (***)*** – **61

advgbv@r.postjobfree.com

Bettina D. Patterson

Technical Skills/Proficiencies

Communication and Interpersonal skills

Data Entry/ Administrative Assistance

Auto/Medical/PUA/Unemployment Claims Adjudicator

Proficient in Ohio Laws and Regulations on security procedures and environment codes

Experience

Meijer

Data Entry/ Administrative Assistance 3/7/22 – 11/11/22 : Columbus, OH

Input order details

Input New Book/Magazine orders

Use PIM & PMM Software

Update Cost/Pricing

Update/Manage Shelf Tags, Endcap signs, POS/Receipt Names

State of Ohio

ODJFS PUA/CSR Claims Adjudicator 5/9/2021-2/25/22: Columbus, OH

Review Unemployment Claims

Respond to Unemployment Claimant emails

Update Claimant Files/Account

Determine Claimant PUA Unemployment

Verify claim/appeal/hearing status

Trinity Health

Patient Business Services 10/21/19 -4/20/21: Columbus, OH

Follow up on payment status

Input payments/adjustments

Update claim details

Research claim details

Data Entry

USAA @ Safelite Group

Claims Adjuster 7/12/18 - 10/17/19: Dublin, OH

File Claims

Input Claims/Disputes

Answer Coverage Inquiries

Investigate Coverage Details

iQor

Customer Service Representative 3/12/18 - 6/4/18: New Albany, OH

Receive payments

Set Payment/Collection Agreements

Assist Customer with Account Details/Inquires

Issue Reconnects

Data Entry

Columbus City Schools

Food Service Helper 2/2017-3/9/18: Columbus, OH

Prep Salad Bar

Run Snack Bar

Replenish Condiments and Utensils

Cashier

Stock

Maintain Kitchen Cleanliness

Wash Tables

Prep lunch lines

Serve 3 lunch lines

Teleperformance

Inbound Customer Service Representative 11/2016 - 8/2017: Columbus, OH

Data Entry

Input Customer Orders/verify customer information

Respond to Customer email and chat inquiries

Resolve Customer Concerns/Issues

Troubleshooting

Verify Delivery Status/Updates

Time Warner Cable

Inbound Customer Service Representative 09/2016- 11/2016: Columbus, OH

Data Entry

Input Customer Orders/Upgrades.

Resolve Customer Concerns/Issues

Troubleshooting

Urban Express

Driver 05/2016-09/2016: Columbus, OH

Transport Clients to/from residence to work

Transport Clients to/from appointments

Secure Wheelchairs in vehicle/lifts

Lincare

Customer Service Representative 02/2016-05/2016: Columbus, OH

Input Customer Orders/ Data Entry Process Reports: 35 – 40 wpm

Call Physicians/Patients to verify information/ Billing Concerns

Answered multi-line phone and resolved questions or problems

Organize emails/faxes and scanning to corresponding associates

Managed 30-50 in & outbound calls daily

Education

Franklin University

Online Degree expected in Bachelor of Science in Criminal Justice Administration

Technology Education College

Associate of Applied Business in Criminal Justice: July 2007 - August 2008

American School of Technology

Front Office Medical Assistant: September 2004 – February 2005

Walnut Ridge High School

August 1995 – June 1999

References

Available Upon Request

Contact this candidate