Service Representative Nursing Assistant

Professional Summary

Skills

Experience

Heather Thompson

336-***-**** 336-***-**** advfym@r.postjobfree.com P.O. Box 844, Toast, NC 27049 Personable Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking.

Proficient in API time and scheduling.

Assisted with payroll and

timekeeping.

• Proficient in PeopleSoft and Microsoft

Office. Completed performance

feedbacks

• • Familiar with Epic and Net learning.

Have attended several leadership

classes

• Closed pending referrals when

patients went for their scans or

appointments.

• • Administrative Support

Excellent Verbal Communication

Skills

• • Cross-Training • Computer Software

• Appointment Scheduling • Team Work • Quality Service Patient Services Coordinator III March 2021 - Current Novant Health, Mount Airy, NC

• Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.

• Request Patient records from outlaying facilities as well as maintaining incoming faxes and orders.

• Worked the incoming fax line workque and properly scanned/imported patient records into the correct charts.

• Answered incoming calls and routed to their destinations.

• Set up patient appointments with timely benefits verification, referral processing and insurance authorizations.

• Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms. C.N.A, Novant Health, Winston Salem, NC August 2004 - Current

• I started as a certified nursing assistant on a cardiac telemetry floor

• Then transitioned to a unit secretary in cardiac float pool

• I was then hired as a staffing coordinator in the same department

• Our name changed to CSSO which stands for Centralized Staffing and Scheduling Office

• As a Staffing Coordinator I was responsible as making sure our patients and staff were safe at all of the 6 hospitals we serve

• We cover nurse call outs as well as nursing assistant call outs

• We have to make sure we send appropriate staff to their area of expertise

• Our department is responsible with staffing

Education

Forsyth Medical Center, Kernersville Medical Center, Thomasville Medical Center, Rowan Regional Medical Center, and Medical Park Hospital and Clemmons Hospital

•

• In August of 2014 I was hired as Supervisor of Staffing Operations

• I am oversee the staffing coordinators and had 70 safety attendant direct reports I am responsible for balancing over 400 employee schedules, complete performance feed backs, complete direct placements for units with FMLA employees, staff our surgical service units as well as our women's units

•

I worked in the supervisor's role until 2016 when a change in my family dynamics made me search for another position to be able to care for my mom

•

• I was able to obtain my staffing coordinator job back and am still currently there

• I love new challenges and love to problem solve

• I love my job and am only looking at other options that are closer to home due to the drive to Winston Salem

• Your facility is only 12 minutes from my house and that is great

• I am a team player and love to help others out when needed. Certified Nursing Assistant January 2000 - January 2003 C.N,A Willow

• Brook Rehabilitation Facility

Helped patients with their daily ADL's and helped feed them and make sure they made it to any activities the facility had provided for them.

•

A and Filing Clerk April 1995 - June 2000

C.N.A, Northern Hospital of Surry, Mt Airy, NC

• Started working as a Home Health Aide and then was told about a filing clerk job I worked as a filing clerk keeping patient files in order, making sure nursing notes and doctors' orders were signed, put new files together, broke down old files and helped with end of month chart audits

•

• I got displaced in 2000 due to downsizing.

Certified Nursing Assistant January 2004

• I started off in the medical field by obtaining my C.N.A license in 1995

• Worked in nursing home, home health, and ended up at Novant,

• I then landed in a Medical Unit Secretary Job role with cardiac services

• I did that for a couple of years and then was hired as a staffing coordinator in Centralized Staffing and Scheduling Office In August of 2014 I was hired as a Supervisor of Staffing Operations and did that for 2 years before going back to being a staffing coordinator for CSSO and this is where I am currently.

•

Nursing assistant license expired in September of January 2015 Diploma: Basic - Surry Central High School, Dobson, NC, United States January 1989 License: Certified Nursing Assistant - Surry Community College, Dobson, NC, United states Have been CPR certified.

Accomplishments

• In my job role as a Staffing Coordinator I demonstrated leadership traits that helped me obtain my supervisory role

• I am a problem solver and a team player

• If something needs to be done I will jump in to assist even though it may not be in my

• Job role

• I love people and dealing with the public and look forward to being a part of your team.

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