Customer Service Data Entry
Resume:
Raelene Larralde
Gillette, WY *****
advfno@r.postjobfree.com
Seeking a position in an occupation where I may use my professional skills and education in Hospitality Management.
I have excellent customer service, leadership, communication, sales, organizational and follow through skills. I truly enjoy working in a leadership role to help achieve and exceed expectations in service and profitability.
Authorized to work in the US for any employer
Work Experience
General Manager
Residence Inn by Marriott - Billings, MT
July 2022 to Present
Oversee daily operations of property and staff. I am responsible for the profitability and successful operation of this 92 room hotel that is currently undergoing a complete renovation. I am also the sales manager and am completing my Marriott required sales and revenue training. General Manager
Lambert Hotels - Bozeman, MT
February 2022 to July 2022
General Manager of a larger property. This was a temporary position as this property had been sold. This property had not had a GM and was in rough shape when I arrived. I have successfully turned this property around, and we are receiving excellent reviews on a daily basis. While working at this property I have become proficient with Synxis and Wyndham brand standards. Opening General Manager/Task Force
Multiple - Various
October 2019 to January 2022
I have consulted on the opening, re-branding and remodeling of several new hotels from the construction stage to finished construction and also a large bar and steakhouse. I worked with the GC and worked within my given budget. I ordered all of the ff&e, food inventory, hired and trained staff, set inventory par levels, purchased PMS and POS systems for property and trained staff, implemented policies and procedures, set up property and stayed on until after opening. I am Best Western, Hilton, Choice, IHG, Red Lion and Marriott and Wyndham certified. I have also opened and rebranded some smaller boutique hotels.
General Manager
Trigild Services - Casper, WY
July 2016 to October 2019
I was the temporary GM, and F&B manager for this property while it was in receivership. I overseen a staff of 65 and was responsible for the over all profitability of the hotel. I did all of the inventory, purchasing, payroll, ap/a/r, property walks, room inspections, made sure we were operating within the brand standards and also within our budget. This property was in receivership and my position was temporary.
GM
Holiday Inn Express - Browning, MT
May 2013 to April 2016
Browning, MT
Native Hospitality Management
5/2013- 4/2016
Arrived at this property while it was still under construction. I ordered all FF&E, case goods and other opening inventory, set hotel, set opening budget, hired, trained all staff, worked with contractor, ownership and brand to ensure all was compliant within the IHG brand standards. I was the GM, sales manager and revenue manager in this position. Have attended many classes offered by IHG both in person and on line.
GM, Revenue Manager and Sales Manager
Best Western - Shelby, MT
September 2012 to May 2013
Shelby, MT
Hotel Management Inc
9/2012 -5/2013
Opened this hotel in March of 2013. Ordered all FF&E, case goods, set hotel, set budget, worked with the owners and contractor to ensure that we were working within the Best Western brand standards. Was responsible for hiring and training all staff. I worked as the GM, revenue manager and sales manager in this position. I also participated in sales and marketing as well. I did property inspections and made sure the hotels appearance was appealing to guests.
Sales Marketing Associate
Sysco Foods
September 2010 to September 2012
I was a marketing associate and had the Hi-Line territory of Montana. I met with business owners and helped them with their menus, ordering products and helped them work within their budget and price their products accordingly. I helped them with their POS systems, and gave suggestions on new items and how they might benefit from them.
GM
Townhouse Inn - Havre, MT
July 2006 to September 2010
of this hotel for the Town Pump corporation. This hotel was in despair when I first took over. While working here I managed to complete an entire renovation of the 140-room property and was able to bring the property back to turning a profit. I achieved many awards from the company while working here. I was responsible for all H/R, accounting, sales, training, budgeting, inventory, event planning and set up. I participated in outside activities such as chamber activities, Russell Country, and other organizations. Education
High school diploma or GED
Flathead high school
1986 to 1988
Bachelor's degree in Hospitality Management and Business administration Skills
• Computer Literate
• Micros
• Excel
• Word
• Out Look
• QuickBooks
• Social Networking
• Opera
• Room Key
• Night Vision
• Merlin
• Accounting
• H/R
• payroll
• employee management and supervision
• budgeting
• scheduling
• event planning
• purchasing
• inventory
• training
• customer service
• follow through
• property inspections
• revenue management
Hilton Garden Casper
• Wy
Trigild Services
From 7/18 to 10/19
• Bartending
• Forecasting
• Hotel Management
• Office Management
• Catering
• Hospitality Management
• Management
• Pricing
• Sales Experience
• Aloha POS
• micros
• ADP
• Sales Management
• POS
• Property Management
• Remodeling
• Accounts Receivable
• Guest Services
• Human Resources
• Serving Experience
• Upselling
• Quality Assurance
• Profit & Loss
• Relational databases
• Database marketing
• CRM software
• Microsoft Word
• Microsoft Excel
• Time management
• Basic math
• Supervising experience
• Revenue management
• Hotel experience
• English
• Oracle
• Management
• Negotiation
• Employee relations
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Business administration (10+ years)
• Leadership
• Financial acumen
• Restaurant experience
• Management
• Restaurant management
• Food service management
• Renovation
• Banquet experience
• Food management
• Events management
• Labor cost analysis
• Strategic planning
• Accounts payable
• Management
• Business Management
• Operations Management
• Business Development
• Sales
• Project Management
• Recruiting
• Microsoft Office
• Business administration (10+ years)
• P&L Management (10+ years)
• Team Management
• Retail Sales
• Employee evaluation
• Assistant manager experience
• Communication skills
• Fraud
• Senior care
• Cost control
• Workday
• Culinary Experience
• Branding
• Merchandising
• Teaching
• Hospitality
Certifications and Licenses
CPR Certification
Assessments
General manager (hospitality) — Proficient
March 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Completed
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Conscientiousness — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Cognitive ability — Completed
June 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed
Management fit — Completed
November 2020
Measures the traits that are important for success in management positions Full results: Completed
Customer service fit — Proficient
July 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Supervisory skills: Interpersonal skills — Proficient November 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Proficient
Data entry: Accuracy — Proficient
November 2019
Entering data quickly and accurately
Full results: Proficient
Work style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Sales skills — Highly Proficient
November 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Restaurant manager — Completed
August 2020
Managing restaurant staff and meeting customer expectations Full results: Completed
Work motivation — Expert
August 2020
Level of motivation and discipline applied toward work Full results: Expert
Outside sales — Proficient
August 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Accounting skills: Bookkeeping — Proficient
September 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Management & leadership skills: Planning & execution — Familiar July 2020
Planning and managing resources to accomplish organizational goals Full results: Familiar
Project timeline management — Familiar
August 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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