Customer Service Patient
Resume:
Alicia Copeland
Medical Laboratory Tech
McKinney, TX 75069
advfev@r.postjobfree.com
• ASCP-certified MLT backed by 18 years of experience within hospital laboratory and doctor office settings. • Lab Tech Generalist: Competent in the following areas of the lab including: chemistry, hematology, urinalysis, coagulation, blood bank, microbiology set-up, serology, etc.
• Skillful and precise in performing venipuncture and arterial punctures, collecting, preparing and storing blood samples; and verifying medical records.
• Meditech, Cerner, EPIC Beaker - current EMR systems used
• Knowledge of regulatory guidelines HIPAA, OSHA, CLIA and Joint Commission • Self-starter, with the ability to work independently or productively with a small or large team • Excellent patient-relations skills – known for having a gentle touch in phlebotomy and the ability to alleviate patient anxieties. Excellent communication skills with patients and co-workers. • Knowledge of regulatory guidelines HIPAA, OSHA, CLIA and CAP • Meditech and Care evolve current computer system used
• Possess excellent patient-relations skills - known for having a gentle touch and the ability to alleviate patient anxieties.
• Self-starter, ability to work independently and productively with a small or large team • BLS certification
• Bone Marrow assistant
Work Experience
MLT (ASCP)-Lab Generalist
Howard County General Hospital
Travel Tech position
June 2022- Sept 2022
MLT (ASCP) -Lab Generalist
Baylor Scott & White Health - Frisco, TX
November 2020 to June 2022
MLT (ASCP) -Lab Generalist, Bone Marrow assistant
Texas Health Resources - Plano, TX
May 2018 to June 2022
MLT (ASCP) -Lab Generalist
Methodist McKinney Hospital - McKinney, TX
May 2010 to June 2020
Alicia Copeland
Medical Laboratory Tech
McKinney, TX 75069
advfev@r.postjobfree.com
• ASCP-certified MLT backed by 18 years of experience within hospital laboratory and doctor office settings. • Lab Tech Generalist: Competent in the following areas of the lab including: chemistry, hematology, urinalysis, coagulation, blood bank, microbiology set-up, serology, etc.
• Skillful and precise in performing venipuncture and arterial punctures, collecting, preparing and storing blood samples; and verifying medical records.
• Meditech, Cerner, EPIC Beaker - current EMR systems used
• Knowledge of regulatory guidelines HIPAA, OSHA, CLIA and Joint Commission • Self-starter, with the ability to work independently or productively with a small or large team • Excellent patient-relations skills – known for having a gentle touch in phlebotomy and the ability to alleviate patient anxieties. Excellent communication skills with patients and co-workers. • Knowledge of regulatory guidelines HIPAA, OSHA, CLIA and CAP • Meditech and Care evolve current computer system used
• Possess excellent patient-relations skills - known for having a gentle touch and the ability to alleviate patient anxieties.
• Self-starter, ability to work independently and productively with a small or large team • BLS certification
• Bone Marrow assistant
Work Experience
MLT (ASCP)-Lab Generalist
Howard County General Hospital
Travel Tech position
June 2022- Sept 2022
MLT (ASCP) -Lab Generalist
Baylor Scott & White Health - Frisco, TX
November 2020 to June 2022
MLT (ASCP) -Lab Generalist, Bone Marrow assistant
Texas Health Resources - Plano, TX
May 2018 to June 2022
MLT (ASCP) -Lab Generalist
Methodist McKinney Hospital - McKinney, TX
May 2010 to June 2020
Phlebotomy Supervisor
BIOREFERENCE LABORATORIES
August 2012 to June 2018
As a phlebotomy supervisor – included the implementation of new policies, procedures and training programs within the phlebotomy operations department for BioReference Laboratory. Ensuring each account was compliant with the CLIA guidelines.
Job duties included: hiring phlebotomists, making schedules, payroll, reporting accurate data/reports to Corporate, training phlebotomists, maintaining excellent customer service within over 45 accounts at a time.
• This experience included starting over 75 plus accounts in doctors’ offices and stand- alone patient service centers over 3 states over a 5 year time frame. I participated in developing relationships and working closely with: sales reps, doctors, office managers, phlebotomists and patients to ensure excellent customer service. Education
Associate in Science (AS) in Clinical Laboratory Sciences Arkansas State University - Jonesboro, AR
2003
Skills
• EMR Systems
• Phlebotomy
• Venipuncture
• Cerner
• Laboratory Experience
Certifications and Licenses
MLT (ASCP)
January 2009 to January 2025
Phlebotomy Supervisor
BIOREFERENCE LABORATORIES
August 2012 to June 2018
As a phlebotomy supervisor – included the implementation of new policies, procedures and training programs within the phlebotomy operations department for BioReference Laboratory. Ensuring each account was compliant with the CLIA guidelines.
Job duties included: hiring phlebotomists, making schedules, payroll, reporting accurate data/reports to Corporate, training phlebotomists, maintaining excellent customer service within over 45 accounts at a time.
• This experience included starting over 75 plus accounts in doctors’ offices and stand- alone patient service centers over 3 states over a 5 year time frame. I participated in developing relationships and working closely with: sales reps, doctors, office managers, phlebotomists and patients to ensure excellent customer service. Education
Associate in Science (AS) in Clinical Laboratory Sciences Arkansas State University - Jonesboro, AR
2003
Skills
• EMR Systems
• Phlebotomy
• Venipuncture
• Cerner
• Laboratory Experience
Certifications and Licenses
MLT (ASCP)
January 2009 to January 2025
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