Quality Engineer Process Technician

Mike Larsen

Compliance Disk Test and Validation at IBM Rochester, Minnesota Area

Experience

CTG - Computer Task Group Contracting at IBM

Compliance Disk Test and Validation

March 2019 – December 2022 Rochester, Minnesota Area

Integrated vendor drives with IBM Power and Storwize systems. Created volumes/arrays and ran test exercisers. Collected and analyzed the data and debugged as necessary.

Celestica

Quality Engineer

May 2018 - February 2019 (10 months) Rochester, Minnesota Area

As part of a collaborative engineering team, I helped create and leverage

a high-volume consumer electronics refurbish operation. Led operator training and certification. Conducted failure analysis of field returns and implemented corrective action accordingly. Hands-on Engineer, always on the mfg floor. Presented quality metrics and improvement strategy to internal and customer executive management teams.

IBM I Global Support Center

January 2015 - May 2018 (4 years five months)

Rochester, Minnesota Area

We have helped customers with software issues, security patches, installation, and updates across multiple platforms. ( AIX ®, iOS, and Red Hat Linux). I listened and thoroughly understood the customer's issues and concerns for critical system issues. Aggressively sought problem resolution by collaborating with a cross-functional team network to minimize system downtime and exceed customer expectations.

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IBM

Senior Technical Specialist

September 2000 - April 2014 (13 years eight months)

Rochester, Minnesota Area

Field Service installs and repairs IBM OEM Servers and I/O peripherals. SME in Manufacturing Hardware functional test of IBM iSeries, pSeries midrange servers. I analyzed test logs to determine the root cause and performed the appropriate fix. I collaborated with multiple Engineering teams on any process issues. Trained and mentored worldwide team members.

WD, a Western Digital company

Process Technician

June 1996 - January 2000 (3 years eight months)

Rochester, Minnesota Area

Class 100 cleanroom quality control technician. ESD control. Worked with particle counting and temperature/humidity software. Trained operators on cleanroom protocol. Ran functional system tests.

Education

Dakota County Technical College

Associate degree, Computer Systems Networking and Telecommunications · (1994 - 1996)

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