Service Representative Sales Associate

Kiyami McAfee

CAREER OBJECTIVE

Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

CLAIMS ANALYST, Dublin, Ohio

EPIQ Systems Inc., March 2019-January 2023

Conducted investigations consistent with company standards of objectivity and fairness.

Assisted other claims professionals to investigate complex or problematic claims.

Negotiated claims with party at fault to determine final loss of revenue.

CUSTOMER SERVICE REPRESENTATIVE, Columbus, Ohio

Contact US Communication, October 2018-December 2018

Addressed customers courteously using suitable methods and problem-solving skills.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

HOME HEALTH AIDE, Columbus, Ohio

Wilglo Services, August 2018-September 2018

Helped family members transport patients, teaching methods to lift and re-position.

Assisted patients with bathing and grooming to encourage personal hygiene.

Recorded patient information, notifying nursing staff of changing or unusual conditions.

RETAIL SALES ASSOCIATE, Columbus, Ohio

US Hair & Beauty Supply & Wig, August 2016-February 2018

Set up promotional displays and signage to increase sales.

Greeted customers and engaged in conversation to assess needs.

Explained products and services to help customers make informed decisions.

EDUCATION

HIGH SCHOOL DIPLOMA, Columbus, OHIO

Briggs High School, June 2016

SKILLS

CERTIFICATIONS: CPR/First Aid

REFERENCES: References available upon request.

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