Gaylen Michael Cates

****** S. Kermit Road

McLoud, Oklahoma 74851

Home Phone: 405-***-****

Mobile Phone: 405-***-****

E-mail: advepw@r.postjobfree.com

Objective:

To obtain a challenging full-time position where my past experience, education

and interpersonal skills can be valued.

Summary of Qualifications:

Strong customer service and communication skills, and enjoy working with people on a one to one basis.

Strong computer experience and able to work in a team environment.

Work History

Premium Wireless Retail, Shawnee, Ok February 3, 2021 -December 23, 2022

Wireless Specialist

Assist Wal-Mart customers in all thing’s wireless services from sales and activations of prepaid wireless phone carriers but also postpaid carriers such as AT&T, Verizon and T-Mobile/Sprint. Upselling of accessories such as screen protectors, cases and anything else the customer might need to have a great experience with their new mobile phone.

TROC, Shawnee, Ok October 15, 2020 -January 31, 2021

Wireless Specialist

Assist Wal-Mart customers in selecting phones and airtime planes which best suited the customers’ needs but also some of their wants at the same time. Handled all sales and activations of prepaid wireless phone carriers but also postpaid carriers such as AT&T, Verizon and T-Mobile/Sprint. Upselling of accessories such as screen protectors, cases and anything else the customer might need to have a great experience with their new mobile phone.

Murphy USA, Shawnee, Ok February 13, 2020 – September 22, 2020

Store Shift Lead

In my duties as a Store Shift Lead, I was responsible for different aspects including opening and closing the store if required. Opening would consist of doing all paperwork for financials such as counting all shift money drops, deposits, all fuel and merchandise deliveries for the previous day. Also responsible for receiving truck merchandise deliveries and stocking shelves when needed. Also made sure that staff are complying with daily duties and enforcing any disciplinary actions deemed necessary by the store manager.

Hickory Farms, Shawnee, Ok November 15, 2019 – December 31, 2019

Seasonal Store Manager

As the Hickory Farms Store Manager - Seasonal, my main responsibility was the overall management and operation of the store. Additionally, I dedicated myself and my team to following our selling strategy of actively greeting shoppers and engaging them in a process carefully crafted to generate a high volume of sales.

American Standard Roofing, Bethany, Ok April 2019 – October 2019

Field Representative

Provide lead generation by working neighborhoods and speaking with homeowners, face to face, offering free roof inspections to see if there was damage from previous storms. I provided them information about services provided if damage was found, helped setup claims with homeowners’ insurance carrier and established a time to provide services to homeowner if insurance claim was approved.

Johnson Properties, McLoud, Ok April 2016 – Present

Property Manager

Took over running of rental property business after owner passed away. Duties include maintenance and cleaning of properties while vacant. Listing properties available for rent, checking references of potential tenants, completing all rental paperwork, collection of rental payments, making deposits, paying all expenditures relating to the rental property business.

Museum of Art’s Café, Oklahoma City, OK January 2016 – April 2016

Specialty Sandwich Chef

In charge of making specialty sandwiches to order according to company’s standards and specifications but always allowing to customers changes when required. Beginning of shift, checked all stations and freshly sliced all cheeses and meats needed. Chopped or sliced all vegetables needed for shift. All seafood needed was check for freshness before adding to the station. At end of the shift, broke down all equipment and station and performed all sanitization practices, then reassembled and restocked to prepare for next shift.

El Reno FCI Farms, El Reno, OK May 2014 – January 2016

Transport Shuttle Driver

Transported staff to different job locations within the facility during the evening shift not only to work but also back to their housing location. Maintained the cleanliness of the equipment and vehicles and notified the transportation maintenance department of any mechanical issues with the vehicles. Always held a positive attitude even with difficult passengers during my shift.

Golds Gym Express, Del City, OK October 2012 – May 2014

Housekeeping

Main focus to not only maintain the cleanliness of the building but also the equipment of one of the top world gym organizations. Other job duties included interaction with the members to aid them in any questions or concerns they may have had with use of any equipment within the gym. This particular location, although a newcomer to the Golds Gym family, always exceeded in member retention and overall satisfaction with new and existing customers.

Security Options, Oklahoma City, OK July 2010 – October 2012

Telemarketer

A part time position with a highly reputable home security company in Oklahoma City performing scripted cold call sales to residential home owners and businesses for Guardian security systems in the State of Oklahoma and Texas. Able to establish trust and confidence with potential customers by being persistent, patient and sensitive to customers’ needs and apprehensions. Effectively overcome objections to sales in calming and convincing manner. Constant top performer on shift.

Scotts Lawnservice, Oklahoma City, OK February 2010 – July 2010

Lead Outside Sales Representative

Knock on a minimum number of doors on a daily basis to meet or exceed daily and weekly sales goals assigned. After obtaining consent, accurately measure homeowners' lawns and provide to each prospect a professional, individualized lawn analysis and program sales recommendation, including extra services. Accurately complete all required paperwork. Leave behind approved Scotts LawnService sales and marketing literature. Make follow-up phone calls, as requested by prospective customer, on a daily basis.

Education

Canadian Valley Vo-Tech

El Reno, Oklahoma

Microsoft Office 2007

2014-2015

Gordon Cooper Area Vo-Tech

Shawnee, Oklahoma

EMT-Basic and EMT- Intermediate Paramedic

1989-1990

Seminole Jr College

Seminole, Oklahoma

Major: Computer Programming

1983-1984

McLoud High School

McLoud, Oklahoma 74851

Graduated: May 1983

High School Diploma

Interests

Spending time with family and friends on weekends, participating in church functions. Hobbies include online multiple player game play on XBOX and relaxing working on building plastic model kits.

Business References

Cassie Melton – 918-***-****

Ashley Campbell – 405-***-****

Kelly Caldwell – 405-***-****

Contact this candidate