JOSCELYNE DIORIO

P 508-***-**** E adveni@r.postjobfree.com A Northbridge, Ma L

www.linkedin.com/in/joscelyne-

diorio-07538223

OBJECTIVE

EDUCATION

Seasoned professional with a successful record of accomplishments in quality assurance, talent management, coordination, and client support. Major strengths include implementing excellent candidate experience process and ability to adhere to moving deadlines in fact paced environment. Competent team player with strong organizational qualities, project management, and excellent communication skills that flex to everyone’s personality type.

Human Resource Management

Cornell University- Ithaca, NY

Certification- 9 Course Program

Nov 2019

Diversity, Equity, & Inclusion

in the Workplace

University of South Florida,

Tampa, FL

Certification- 7-week course

May 2021

TypeCoach Training

Retention soft skills training

-5 hrs. 2020

Greenfield Community College

Attended -1997-1999

KEY SKILLS

• COMMUNICATION FOLLOW

THROUGH

• TIME MANAGEMENT

• RELATIONSHIP BUILDING &

CUSTOMER RELEATIONS

• CALENDAR MANAGEMENT

• HIRING PIPELINE &

EMPLOYEE LIFE CYCLE

MANAGEMENT

• APPICATION & TECH SAVVY

• TRAINING- TECH/SOFT

SKILLS

EXPERIENCE

Talent Acquisition Operations Specialist- March 2022- Current TJX Corporate Office- Framingham, Ma

• March 2022-May 2022- contractor/ June 2022- Current – associate

• High volume scheduling of interview panels for corporate roles. 50-100 a week.

• Facilitate offer letters in ATS that send out via DocuSign.

• Review Background checks, Vaccine confirmations, and Pre-Hire requirements.

• I-9 documentation inspection at corporate office.

• Communicate with recruiters and hiring managers for onboarding success.

• Project work that includes automation of manual process and revisions to orientation content.

Talent Management Coordinator Feb 2020-Feb 2022

AAFCPAs-Westborough, Ma

• Processed, verified, and maintained documentation related to personnel actives such as recruitment, new hire, training, HR related documents.

• Planned and conducted new employee orientations to foster positive attitude toward organizational objectives. 1-3 orientations a month with both in person and remote options for all hires.

• Comfortable in presenting and communicating policies, benefits, and procedures to candidates and staff members.

• Arranged zoom interview schedules and pipeline tracking for recruitment manager.

• Successfully managed onboarding process from offer letter stage to day 2, which included background checks, I-9’s, calendar management, training set up and new hire documentation collection.

• Structured and maintained new LMS in first year of hire. Planned 250 trainings per year with training managers for successful calendar management around tax and audit busy seasons. Organized training material and video content management in LMS.

• College recruitment tracking and communication (new college class each year 20 staff and 10 interns each year)

• Managed SharePoint content for HR department and L & D depart pages. Collaborated with new L & D director on training and implementing MS tools to our managers and hires.

• Served as the only coordinator for talent management department that handled administrative tasks for 4 manager/director level team members. Senior Event Designer -July 2014- Dec 2015

Peppers Catering- Hudson, Ma

Note: Company sold in late 2022

• Successful sales manager for off-site premier catering company with clients/Venues from MA, NH, and RI.

• Handled sales leads, negotiated contracts and budgets for client’s style of event.

• Planned service, vendors, and services for each event.

• Coordinated logistics with staffing and chef to ensure events were above and beyond customers’ expectations.

• Sales software and accounting follow through for staffing payroll and client deposits and complete payments.

• Designed event layouts with each venue and client for event success. Director of Sales & Catering- Aug 2011-March 2014

Highfields Golf & CC-Grafton, Ma

• Dual role as both director and banquet manager.

• Created billing documents such as tip out sheets and payroll supporting documentation

• Lead sales and coordination for all events in the ballroom (160 events a yearly).

• Increased the sales and online presence in wedding industry.

• Fostered vendor relations for sales leads and club advertisements.

• Managed and trained banquet staff both full time and seasonal help.

• Represented club at tradeshows and wedding events.

• Generated 4- and 5-star reviews for the club and collected the now catalog of event photos for website.

Sales Manager -Dec 2010-Aug 2011

Four Points by Sheraton Hotel-Leominster, Ma

• Social event manager for hotel with over 16,000 sq. ft. of event space.

• Manager of duty every Saturday of hotel operations while managing events.

• Met in season sales goals May –Oct, but out of season area had difficult market issues.

• Coordinated with DOS with menu design, budgets, and trade show events.

• Strengthened communication with banquet leaders to enhance the logistics process with more details when it matters for kitchen and staffing needs.

• Built relationships with outside vendors for clients supplies and event space needs.

Group Sales Coordinator- Nov 2007-July 2010

Red Jacket Resorts-Yarmouth, Ma

• Sales lead for weddings and other social/corporate events at 5 resorts.

• Negotiated contracts and logistics up until the event day.

• Represented RJB at trade shows and wedding industry events.

• Assisted with kid’s summer programs at beach resorts.

• Wedding package and menu designing that allied with competitive market. TECHICAL SKILLS

• LEARNING MANAGEMENT

SYSTEM-LCVISTA/LECTORA

MOLDULE SOFTWARE

• ATS- SUCCESS FACTORS

SAP/TMS, SMARTRECRUTER

• OFFER LETTER/CONTRACTS

• ADP-NEW HIRE SETUP

• TALENT SOFTWARE-

CORNERSTONE/

TALENTSPACE

• SHAREPOINT

• POWERPOINT

• EXCEL/PIVOT TABLES

• MICROSOFT- QUICK

PARTS/TEMPLETES

• ONE NOTE

• ZOOM/MS TEAMS/GOOGLE

• TRELLO/ MS PLANNER

• DOCUSIGN

• MS WORD/MAIL MERGE

• PIVOT TABLES FOR DATA

TRAINING –ZOOM POLLING

FOR L & D TRAININGS

• SURVEYS/DATA ANALYTICS

• SURVEY MONKEY SET UP

• ABLITY TO LEARN AND

TEACH OTHERS

SKILLS CURRENTLY

WORKING ON:

• LINKEDIN SOURCING

• LINKEDIN HASHTAG TOOLS

• BOOLEAN SEARCHES

• MS FORMS AUTOMATE

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