Draw Blood Customer Service
Resume:
JANICE L. HALL
PROFESSIONAL PROFILE
Compassionate and dedicated professional with hands-on expertise in providing exceptional patient care in very busy, fast-paced environments. Expertise in both clinical and administrative duties. Well-versed in entering information, transferring research results, processing invoices, sorting information, checking data inconsistencies, solving discrepancies, forwarding incorrect documents to team leader, combining data, and keeping information confidential. Demonstrated capability of consulting with diverse family members, ensuring that they are receiving the attention and guidance needed during highly stressful situations.
STRENGTHS & CAPABILITIES
Skilled in inputting data into database systems & creating reports based on the information
Comprehensive understanding of medical terminology, medical coding/billing, & insurance
Skilled in reviewing patient files and abstracting (i.e., extracting) key data and information
Exceptional customer service skills with strong leadership and administrative skills
Strong written and verbal communication skills for documentation and correspondence
Outstanding interpersonal skills with strong team spirit and great respect for diversity
Attention to detail, team-oriented with strong listening and problem-solving skills
Excellent organizational skills with the ability to prioritize and manage multiple tasks
PROFESSIONAL EXPERIENCE
Shift Manager – Kahn's Mongolian Fire Grill, Thackerville, Oklahoma Aug 2022 – Present
Responsible for delivering outstanding customer service, development of team members, inventory management, and cash handling.
Look after the company policies, and procedures, and ensure high standards of customer service.
Achieve sale budget by over 17% for the store while leveraging expenses by over 20% to budget.
Communicate with vendors regarding back orders availability, future inventory, and special orders.
Receive 100% on customer “snapshot” reviews during shift as well as commendations by supervisor for leadership abilities, dedication to teamwork and outstanding service delivery.
Customer Support Professional
Teleperformance USA, Salt Lake City, Utah Sep 2021 – Aug 2022
Handled complex problems and worked with customers to improve client retention by 30%.
Listened to the client/customer and provided solutions to resolve billing and technical issues achieving a 100% non-escalation ratio with 93% of issues being completed on the first call.
Utilized multiple software tools to facilitate rapid resolution of customer cases.
Provided first-level support of products and services, addressing and resolving service requests.
Recorded resolution information in applicable ticketing software and maintained database accuracy.
Exceeded quality metrics, recognized by management for achieving a record-level 99% positive client satisfaction rates.
JL
Contact
adve31@r.postjobfree.com
Burneyville, OK 73430
Skills
Medical Office Management
Data Entry and Order Processing
Medical Records Management
Bookkeeping & Filing
Patient Scheduling
Medical Billing & Coding
Taking Patient Vitals
Coordination & Collaboration
Confidentiality and Integrity
Customer Service Excellence
Invoicing & Inventory Systems
Database Programs Management
Strong Attention to Detail
Purchasing, Shipping, & Receiving
Document Storage
Slack
Microsoft Teams
Adobe rooms
OKTA
Zendesk
Bright Pattern
Technical skills
Certified Nursing Assistant – Oklahoma Medical Professional Staffing, Ardmore, Oklahoma Oct 2012 – July 2021
Protected patients by monitoring conditions and promptly reporting problems to RNs.
Documented care actions, vitals, and orders in company software.
Maintained unit paperwork, documenting patient care, condition, and issues.
Designed new strategies to expedite work processes, resulting in an 20% increase in overall efficiency of the facility.
Ensured the accurate timely flow of information by maintaining through patient records and updating healthcare team on patients' status.
Head Start Lead Teacher – Big 5 Community Services Head Start, Durant, Oklahoma Jan 2007 – Sep 2011
Monitored student progress against goals and reported findings to administration.
Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
Balanced schedules to include instruction, demonstration, and quiet periods.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Complied with corporate policies and procedures to maximize safety and overall trust in organization and employees.
Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
Administrative Assistant – Tasler Pallet Inc, Marietta, OK 2006 – 2007
Performed daily administrative tasks, including phones, faxes, mail, time cards, and errands.
Scheduled trucking companies and drivers for product pick-up to delivery destination.
Coordinated deliveries of incoming lumber with trucking companies.
Increased customer service scores 30% by immediately providing a friendly, professional greeting to clients and proactively following up to make sure their needs were exceeded.
Managed all mailing & shipping needs, office supplies, and filing while guaranteeing top-level customer service at all times.
Performed initial pre-employment interviews, new hire H.R. documents, and followed up interviews schedule.
Developed a system that achieved a 100% client follow-up rate by sending out daily and weekly emails to staff ensuring messages were handled promptly.
Assessor and Treasurer Clerk – Love County Courthouse, Marietta, OK 2002 – 2003
Assisted with county mapping of property and filed property details according to legal description.
Collected and processed property tax payments and processed county funds for deposits and warrant issuances.
Responded effectively to common and sensitive inquiries, from a wide range of internal and external contacts, regulatory agencies, or members of the business community.
Phlebotomist – Oklahoma Blood Institute, Ardmore, OK 2001 – 2002
Regularly handled confidential patient information and documentation.
Utilized multiple electronic medical software to conduct patient intakes and send correspondence.
Draw blood from patients for various types of lab work, process, spin down, and package specimens.
Maintained exam rooms, transporting specimens, washing packing instruments, & changing solutions.
Assisted medical care providers as needed with routine and specialized procedures, administration of medication, and performed tests.
Nursing Assistant – Family Health Center, Ardmore, OK 2000 – 2001
Assisted staff in care of patients and physician in patient exams.
Charted notations in patient confidential medical files, provided vital signs, and performed phlebotomy.
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms, and equipment.
Provided patient teaching per physician's orders.
Certified Nurse Aide – CNA on Floor, Ardmore, OK 1998 – 1999
Complied with HIPAA Standards and all patient documentation interaction.
Exhibited sensitivity and warmth and promoted a concern for the rights of residents.
Responsible for daily cleanliness and maintenance of patient rooms to ensure a heath and safe environment.
EDUCATION
Associate in Arts (A.A.), Early Childhood – Murray State College, Tishomingo, Oklahoma May 2013
oAwarded Teacher Aid of the year award
oMember of Phi Theta Kappa
oCPR
oCoursework in medical terminology
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