EXPERIENCE SUMMARY

Experienced Sr. Business/Systems Analyst who comes from a strong Project Management background facilitating between Business and Information Technology teams. Extensive experience and knowledge in Business Analysis, ITIL Service Management, Business Modeling, Document Processing, Data Analysis, Process Re-Engineering, and Information Architecture to streamline client and business processes. Has led teams in product development processes and ensured conformity to set requirements of the stakeholders and clients while adhering to project schedules and budgets. Efficiently creates documentation and uses cases while effectively managing requirements. As an avid self-starter, learning enthusiast, and effective communicator, is able to quickly make an impact in new environments.

EXPERIENCE DETAILS

Bread Financial

Lead/Senior RPA BSA 11/22 – 1/23

UiPath Bot Development Program

Responsible for creating and documenting the requirements that would drive the development of RPA bots

using UiPath software.

PNC Bank

Lead/Senior RPA BSA 1/22 – 10/22

Automation Anywhere Bot Development Program within Fraud Department:

Responsible for creating and documenting the requirements that would drive the development of RPA (Robotic Process Automation) bots using Automation Anywhere software. Work closely with the Product Manager within the Fraud department to analyze and reengineer manual processes so that these manual processes can be replaced by software bots.

Walgreens

Program Level Lead BSA 10/21 - 1/22

Service Channel Software Installation:

Responsible for creating and documenting the requirements that would drive the configuration of the Service Channel software. Work closely with the Software Delivery Manager from Service Channel to ensure that all requirements necessary for the configuration settings within the software would align with the unique needs of Walgreens. Provides leadership and mentoring for the business systems analysts that are tied to the workstreams linked to the overall program. In addition, responsible for supporting all business systems analyst activities that occur at the program level.

Huntington Bank

Program Level Lead BSA 11/20 – 10/21

AFS Vision Program: Served as the lead business systems analyst for the AFS Vision Program. The AFS Vision Program’s purpose is to replace the existing commercial loan servicing software package, AFS Level III, with the current version of the AFS software, AFS Vision. Provides leadership and mentoring for the business systems analysts that are tied to the workstreams linked to the overall program. In addition, responsible for supporting all business systems analyst activities that occur at the program level.

Chipotle 7/20 – 11/20

Lead/Senior BA

UiPath – RPA: Serves as the lead business analyst on a portfolio of projects involving the business process re-engineering of a set of manually intensive business processes related both to California Consumer Protection Act (CCPA) compliance and the Aloha Command Center (CMC) for restaurants and the application of the UiPath RPA software to utilize bots to replace manual labor in order to reduce labor costs.

Huntington Bank 1/20 – 6/20

Lead/Senior BA

Blue Prism – RPA: Serves as the lead business analyst on a portfolio of projects involving the business process re-engineering of a set of manually intensive business processes and the application of the Blue Prism RPA software to utilize bots to replace manual labor in order to reduce labor costs.

Safelite AutoGlass 11/17 – 12/19

Lead/Senior BA

UI Path – RPA projects: Served as the Lead Business Analyst on a series of projects designed to test/evaluate the capabilities and applicability of the UI Path software to various business processes that were currently manually intensive

RV Project: Developed a system to support bringing in-house all work related to glass replacement for Class A motorhomes including scheduling, ordering and billing.

Osprey Project - Automate the glass buyout process which had previously been a manual process to improve efficiency, quality of service, and ROI.

CCPA (California Consumer Privacy Act) – Analyzed the systems potentially impacted by the compliance requirements coming out of the CCPA legislation and working with the Privacy and Security team to ensure that the company is ready for the 2020 enforcement of this legislation.

Responsibilities:

·Worked under minimal supervision and was responsible for requirements development and management for moderate to complex projects.

·Elicited, analyzed, validated, and documented business, organization, and operation requirements.

·Created, managed and published departments’ communications and acted as a liaison between the business area, IT, and other project stakeholders.

·Analyzed business initiatives, and defined and documented overall project scope including project viewpoints, assumptions, and possible business risks.

·Created and maintained SQL scripts, indexes and complex queries for data analysis and extraction.

·Produced descriptive business process and organized system for maintaining project information.

·Gathered and researched detailed requirements to thoroughly define projects.

·Analyzed, documented, and communicated project requirements by organizing requirements into business, functional and technical categories.

·Worked closely with business area experts and technical individuals to identify and design solutions.

·Facilitated inter-departments enterprise change meetings.

·Observed various business processes, and identified and recommended opportunities for improvement.

Nationwide Insurance 05/16 – 10/17

Lead Business Analyst

·Serves as a lead business analyst on the Momentum Program team which supported the transformation of the private/public plan systems within Nationwide Financial.

·Primary responsibility was analyzing and documenting requirements for application enhancements requested by the business.

·Assisted in writing SQL queries for testing and gathering data requirements.

·Facilitated requirements workshops with Project Business Lead to define and document business goals, processes and practices to provide input to solution requirements.

·Interfaced with Business SMEs and end users to develop business process models, Functional Requirements, Specifications (Use Cases), business rules, user interface requirements, High Level Features and EPICs

·Directed all activities related to solution requirements definition (functional, non-functional and information requirements) and documentation (e.g., Business Context Diagram, Business Event List, business process models, use cases, Business Rules Catalog, etc.)

·Worked with business SME to identify data needed to convert at end of project.

·Ensured integrity of Business Process Design & translated business process design into solution requirements.

·Defined scope addition and reduction criteria and validated scope adjustments met defined criteria.

Consulting Company / NetJets 05/15 – 05/16

Lead Business Analyst

·Served as a lead business analyst on the IT Aircraft Systems team which supported the aircraft maintenance applications within NetJets.

·Served as a lead business analyst on the NetJets IT Owner Services team supporting the proprietary mobile application “FlyNetJets”.

·Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.

·Facilitated "three amigos" work sessions between developers, product owners and business analysts.

·Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.

·Assisted in closing gaps and TARs for associated Stories in each individual Sprint.

·Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.

·Assisted in the development of Project Impact and Process Control Plan documents.

MAPFRE 10/12 – 04/15

Lead Business Analyst

·Served as a lead business analyst on the Endorsement Team for the agency support system, Agency Port.

·Primary responsibility was conducting analysis and writing requirements documents for states where endorsement functionality was being added to Agency Port.

JP Morgan Chase & Alliance Data Systems 08/07 – 10/12

Project Manager

·Managed Mortgage Banking Technology Infrastructure Group and managed portfolio of projects related to infrastructure expansion.

·Projects were focused on providing additional infrastructure capacity for new systems as well as the refresh of the infrastructure of existing applications.

·The projects involved all aspects of the JPM Chase project management lifecycle.

·Managed a portfolio of IT projects for the retail division of a major financial card services for ADS.

·These projects were focused on either internal processes & efficiency improvement or on the acquisition of new external customers.

·The projects involved all aspects of the both the System Development lifecycle and the QA Lifecycle.

Huntington Bank & JP Morgan Chase 09/06 – 08/07

Project Manager/ QA Lead

·Served as the IT Project Manager and QA Lead for a team of eight analysts and programmers working on the conversion of the internet business services provider for a Northwest Ohio bank that was purchased by this major Central Ohio bank.

·The project involved all aspects of the both the QA lifecycle and the System Development Lifecycle.

·Worked closely with the Independent Verification and Validation team to ensure that work met the requirements and specifications and fulfilled its required purpose.

·This project involved the testing of both mainframe and client server components (Java/WebSphere).

·The team was involved in all aspects of the QA lifecycle from the creation of high-level test cases through user acceptance testing. Mercury Quality Center was used as the testing tool.

Environment: MS Project, DB2, Mercury Quality Center, MS Project, Client/Server, GUI

TBN Information Network 08/02 – 09/06

Business Analyst

·Served as a Business Analyst on multiple projects related to information security, ROI analysis, and Dashboard metrics.

·All documentation for these projects conformed to ISO 9000 (12207) Information Software Development guidelines.

·Led an initiative focused on the identification and development of business process solutions for general accounting and inventory tracking systems that would reduce process cycle time.

·In addition, developed and delivered internal general project management training for a financial services company.

·This effort also involved the introduction of a basic project management development lifecycle that was capable of being adapted for multiple technology platforms.

Environment: MS Project, Visio, UML

National City Bank & STRS Ohio 10/99 – 08/02

Program Manager & Sr. Project Manager

·Served as the Program Manager in charge of all discretionary projects conducted for the Consumer Finance Line of Business. Supervised and was responsible for the budget of a staff of development managers and project managers.

·The portfolio of projects managed included mainframe, client/server, and web-based applications.

·Some of the major components of this line of business were credit card operations, consumer loans, and the related collection/recovery operations that supported the line of business.

·Also served as the Project Manager for all major ITS projects conducted by the Member Services Group of the ITS Dept.

·Responsible for a portfolio of projects with a total budget in excess of $10 million dollars.

·These projects ranged in size from $200,000 to more than $5,000,000 and in duration from 3 to 12 months.

·The majority of these projects were either related to financial management of member accounts or customer service, benefit calculations, etc.

·The technology was primarily IBM mainframe with WebSphere, JAVA based GUI front-end pieces.

Environment: MS Project, Mainframe, PacBase, Java, WebSphere, Process Engineer

Nationwide Insurance Enterprise & Bank One 1998 – 1999

Project Manager / Business Analyst / Program Analyst

EDUCATION

Miami University

·Master of Business Administration Degree in Management

·Master of Science Degree in Physics

Kenyon College

·Bachelors of Arts with majors in Philosophy and Religion

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