Service Representative Front Desk

Shavona Chappell

919-***-**** advc8j@r.postjobfree.com

Rockville, MD

SUMMARY

Highly personable Customer Service Representative with great ability to communicate and develop professional relationships with customers. Aiming to use my customer service, and clerical skills to effectively fill the member service position. SKILLS

• Adaptability

• Great written and oral communication skills

• Strong numerical ability

• Detail-oriented

• Good interpersonal and relationship building skills

• Excellent time management skills

• Proficient with Microsoft Office suite including Word, Power Point, and Excel PROFESSIONAL EXPERIENCE

Customer Service Representative

Discover- Maryland, Remote- 08/2022-Present

• Assist members and potential members with their account needs directly and through other Member Service Representative.

• Explain product/services, open new accounts, respond to problems, and directs members to the appropriate solutions.

• Assist with delinquent customers, listening to their concerns, and providing them with the best solutions.

• Communicate with customers in a courteous manner by following established procedures.

• Maintain current knowledge on all Discover products and services, including features, rates, and special promotions.

Financial Concierge I

Nymeo Federal Credit Union - Rockville, MD 06/2020-08/2022

• Dispense information about various types of accounts and other Credit Union services.

• Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal.

• Maintaining and balancing cash drawers and reconciling discrepancies.

• Handling currency, transactions, and confidential information in a responsible manner.

• Used software to track bank information and generate reports.

• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Financial Services Representative

State Employees Credit Union-Durham, NC 06/2019-06/2020

• Provide financial service to membership.

• Balance ATMS

• Dispense information about various types of accounts and other Credit Union services.

• Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal.

• Balancing currency, cash and checks in drawer throughout and at the end

• of every shift.

• Performing clerical task such as typing, filing, and scanning Loan Officer/ Member Service Representative

Vision Financial Federal Credit Union-Durham, NC 09/2016-06/2019

• Analyze applicants’ financial status, credit to determine loan feasibility

• Licensed to sell life and disability insurance in NC

• Perform daily maintenance of the loan applicant database

• Process personal loans, auto loans, and credit card applications

• Advise borrowers on financial status and methods of payments

• Review loan agreements to ensure that they are complete and accurate according to policy

• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements and other financial information. Member Service Representative

• Opening and closing accounts such as Share draft accounts, Savings accounts, Vacation club accounts, and Christmas club accounts.

• Provide account services for members by processing deposits, loan payments, and withdrawals.

• Selling certified checks and money orders and recording transactions with a retention log.

• Executing wire transfers, stop payments and account transfers.

• Performing clerical task such as typing, filing, and scanning.

• Answering account questions in person and/or over the telephone. Texas Roadhouse-Durham, NC 08/2017-05/2019

• Assisting guest with order selection by promoting menu items and specials

• Served guest in a fast-paced environment and managing time to ensure the best experience for guest.

• Cash handling/ processing debit and credit cards

• Volunteered to bust tables and seat guest when the restaurant was busy Lead Hostess/Server, 06/2015-02/2017

Tripp's Restaurant-Durham, NC

• Handling cash draw/credit cards, making sure all money was accounted for

• Responsible for training all new hostess

• Answering the telephone, taking and ringing in to go orders

• Greeting and seating guests

• 07/2015 Employee of the month

EDUCATION

The CE Shop-Real Estate Salesperson

• Over 50 hours of Maryland of Real Estate Courses Cosmetology License

Regency Beauty Institute-Durham, NC 2014-2015

• Answering front desk phones, scheduling appointments.

• Running the front desk, checking clients in and out.

• Handling cash, credit, and debit cards.

• Identifying client needs and providing the appropriate advice and services.

Northern High School-Durham, NC 2008-2012

High School Diploma

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