SHARON SPURLING

**** ******* ****, ******, ** ***21

Home: 229-***-**** : advbwo@r.postjobfree.com

Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Qualified Supervisor with eight years in fast-paced customer service and call center environments. Personable and professional under pressure.

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Highlights

Superior communication skills Cheerful and energetic MS Office proficient Dependable and reliable

Experience

Customer Service Representative/Sales

May 2011 to Current

Circulations Inc. - Albany, GA

Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. .

Customer Service Representative/Sales

June 2006 to September 2010

Direct TV - Albany, GA

Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Provided excellent customer service via telephone and by direct contact. Exchanged returned merchandise for customers quickly and efficiently. . Customer Service Representative

February 2001 to June 2006

AT&T - Albany, GA

Educated customers on service features and functionalities. Suggested items to individuals according to circumstances and personal preference. Confirmed that appropriate changes were made to resolve customer problems. Maintained customer accounts by recording account information. Resolved product or service problems by clarifying the customer complaint.

Education

Albany High School –

Albany Technical College – Business Management