Dina C. Weiss

**** ********* ****

Anderson, S.C. 29621

Home Phone 864-***-****

Qualifications

I am a self starter and have always required little supervision from my employers. I am a very ambitious person and have always enjoyed taking on new challenges. I am a dependable, enthusiastic worker and a quick learner. I am detail oriented and understand the importance of teamwork. Computer skills include: Microsoft Word, Microsoft Office, Microsoft Publisher, SAP, Hybris and some knowledge of Excel.

Employment

7/02 to Present. Ryobi Technologies – Anderson, S.C. Position – Customer Support Team Lead. Duties include: Taking and resolving escalated customer issues, training new hires for CSR duties, assisting the Lawn & Garden CSR’s with questions they have, answering incoming customer service calls for multiple brands, processing Free Of Charge Orders daily using SAP office software, faxing, copying, filing, data entry, tracking shipments, locating service centers, verifying and authorizing warranty issues, providing owners manuals and parts lists.

10/98 to 7/02. Cromer Food Services – Anderson, S.C. Position – Receptionist/Clerical. Duties include: Answering a 5 line phone system, answering an intercom system at the entrance gate, logging all calls into the computer, a 2-way radio, a Nextel radio, entering stale food figures and running a report, entering commissary productivity and running a report, greeting all applicants and guests, preparing route schedules and weekend work schedules, delivery of mail each day to the various departments, customer problem solving. 10/97 to 10/98. JoAnn Weiss – Dublin, Ohio. I spent this time caring for my Mother-In-Law after a serious accident.

5/96 to 10/97. Victoria’s Secret Catalogue – Columbus, Ohio. Position – Merchandise Processor. Duties include: Selecting proper size and color of mail order items, packing them in a box, verifying the order was complete and applying a mailing label for shipment. 7/94 to 5/96. Housekeeper/Nanny – Columbus and Gahanna, Ohio. Duties include: Drobnick Family – Usual cleaning responsibilities of the home and caring for 6 children after school and during the summer. Potter Family – Usual cleaning responsibilities of the home and caring for 2 young toddler children daily. 2/90 to 8/93. Cooker Restaurant – Columbus, Ohio. Position – Hostess/Server. Duties include: Greeting and seating guests, answering phones, taking phone orders, running a take out register, balancing all sales at the end of the night. Taking and entering accurate orders, serving food and beverages, busing of tables, closing duties. 89 to 90. Pizza Hut – Ravenswood, West Virginia. Position – Server. Greeting and seating guests, answering phones, taking phone orders, running a take out register, taking and entering accurate orders, serving food and beverages, busing of tables. Education

Southern High School

Racine, Ohio 45771

Graduated June 1988

References

Available upon request