Police Dispatcher Customer Service
Resume:
Donna Underwood
Dispatcher
advb8d@r.postjobfree.com
Alternate Phone
** *****' experience in customer service, administrative and graphic design
●Willing to take on additional responsibilities and challenges
●Displays excellent time management with high attention to detail
●Works effectively as a team member
●Maintain patient confidentiality in accordance with HIPPA/OSHA regulations
Work Experience
Jul 2018 - Aug 2022
Police Dispatcher, Talihina Police Department
Talihina, OK
●Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies
●Learn material and pass required tests for certification
●Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files
●Maintain access to, and security of, highly sensitive materials
●Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
●Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city
●Record details of calls, dispatches, and messages
●Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations
●Question callers to determine their locations and the nature of their problems to determine type of response needed
●Operate and maintain mobile dispatch vehicles and equipment
●Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
●Test and adjust communication and alarm systems, and report malfunctions to maintenance units
●Experience with: National Crime Information Center (NCIC) database, Law enforcement information databases, National Crime Information Center NCIC database, Base station radios, Multi-line telephone systems, Radio scanners
Aug 1997 - Dec 2012
Sporting Goods/Toy Department and Support Manager, Walmart
Shawnee, OK
●Sold merchandise at a retail store.
●Greeted customers.
●Helped customers find what they wanted.
●Rang up bills, using cash registers and POS machines.
●Answered customer questions.
●Readied sales slips and contracts.
●Kept current with sales and promotions.
●Placed special orders.
●Found out of stock items at other stores.
●Used basic computer skills.
●Trained other workers.
●Created displays.
Education
Aug 1974 - May 1978
High School Diploma or Equivalent, General Studies.
Asher High School, Asher, OK
Licenses and Certifications
December 2017
OLETS Certified
Retrieve and enter information in OLETS system'
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