Flight Attendant Enrollment Specialist

Porte

r Resume.pdf

Porter Resume.pdf

Dwynette M. PorterAustin, KyCell: 765-***-**** Email: advaje@r.postjobfree.com HistoryTriWest Healthcare Alliance – Remote Customer Service Representation *March 2019 – Feb 2020Location was shutdown, permanently closed *Nashville, TN• Remote/home office - Provides outstanding customer services to our US Veterans care through the CommunityCare Network (CCN) for a fast-paced contact center . Scheduling/maintaining office/doctor appointments for ourUS Veterans. Accurately assesses Veterans needs, request, answer inquiries and process/prioritizing all medicalappointment needs.Wyndham Destinations – Sales Representation/In-House Marketing *Aug 2018 – Feb 201****-**-**** *Hunter Daniel *2415 McGavock Pike, Nashville, TN, 37214• This position provides daily opportunities to owners of our timeshare properties for the primary purpose of thisposition is to speak with guests that are checking into our gorgeous resort and invite them to hear more about theproducts that we offer at our Premier Resorts. Giving them an opportunity to get educated on theor ownershipwhile they can make changes if needed.Humana/Medicare – Enrollment Specialist (Limited Term) * Oct 2017 – Jan 201****-***-**** * Louis Hilliard * 101 Main St, Louisville, KY 40202• Review and process members’ applications, respond to inquiries, and resolve enrollment discrepancies. Utilizeresearch, problem solving and analytical skills to ensure the accuracy of Medicare applications. Resolve issues,inquiries and concerns from the member and use attention to detail. Every day included multi-tasking on twodifferent computer screens researching information while talking with members & providers. Systems: PMT,Macess, GCP/CCP2, Spidar, CI, Marx – Medicare sys., Sharepoint and Assist.Humana/Medicare – Agent Support Specialist (Limited Term) * July 2016 – Nov 201****-***-**** * Haley Eddington * 101 Main St, Louisville, KY 40202• Assisted Humana-contracted insurance agents with compliance issues, enrollment, product explanations andguidance, technical support, materials/marketing troubleshooting on Medicare Advantage products. Every dayincluded multi-tasking on two different computer screens researching information while talking with agents.Systems: PMT, CCP2, Spidar, CI, GCP, Sharepoint and Assist.Mitchell’s Salon & Day Spa – Nail Technician *Feb 2015 – July 201****-***-**** *Wendy Wesley* 11330 Princeton Pike, Cincinnati, OH 45246• Manicure and pedicures for salon clientele.**Ohio State Nail Technician & Independent Contractor *Aug 14, 2015**Graduated Nail Technician - Creative Images in Dayton, OH *June 6, 2015Humana/Medicare – Enrollment Specialist (Limited Term) * Sept 2014 – Jan 201****-***-**** * Faye Wells * 101 Main St, Louisville, KY 40202• Review and process members’ applications, respond to inquiries, and resolve enrollment discrepancies. You willutilize research, problem solving, and analytical skills to ensure the accuracy of Medicare applications. Resolveissues, inquiries, and concerns from members and use attention to detail to ensure accuracyManpower Temp Services/Multi Jobs in One Location * Aug 2013 – March 201****-***-**** * Tammy Napier * 500 E Main St, Richmond, In 47374• Hills Pet Nutrition – Transportation Admin Asst. - Receive/prepare all border documents for load clearance/healthcert., dispatch all Canadian loads through various carriers, assist in assigning /dispatching domestic loads,building warehouse/plant schedules for load assignments, maintain various tracking reports, etc.• Holman Distribution – Transportation Safety Supervisor – Oversee 9 Shuttle drivers for 3 locations with dailyrequired processing: drivers (shuttle moves, payroll, vac, sick, compliance), tractors/trailersRyan Transportation/Quality Carriers - Safety & Compliance Mgr * Jan 2012- Aug 201****-***-**** * Larry Brison * 3804 Bells, Louisville, Ky 40211• Providing and enforcing all Safety & Compliance regulations for a tanker fleet of 110 drivers and 1200trucks/trailers over 4 terminal locations according to OSHA & DOT. Daily maintenance: Safety Meetings, PPEAudits, Unassigned Driving Mileage, Speed/Hardbrake Reports, MVMRs, DVIRs, New Driver Orientation, ElogLive Certificates, Roadside Inspections, Missing Driver Logs, Cognos Events, Expediting Physicals/Random DrugScreens, assign all training/corrective action online courses, conduct terminal audits, etc.Continental/United Express Jet – Flight Attendant * Jan 2008–Dec 201****-***-**** * Jason Reynolds * 700 N. Sam Houston Pkwy W, Ste 200 Houston, TX 77067● Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administeringfirst aid to ill or incapacitated Customers, and unusual incidents (bomb threats, hijackings, delayed flights, severeweather conditions, turbulent flights, etc.), dim lighting, confined spaces and continue staying contact with others.