Brandi A. Morris

**** ********** ***.

Columbus, OH 43211

614-***-****

adva55@r.postjobfree.com

OBJECTIVE

Seeking a job that uses my prior knowledge in communication and human services.

SKILLS

Management

●An experienced team leader who is able to plan and carry out tasks

Sales

●Excellent communication skills with an entrepreneurial mindset.

Communication

●Great communicator mastering in body language and eye contact

Leadership

●Being able to act as both a leader and a peer

EXPERIENCE

Upstart Loan Operations, 711 N high st-Customer experience associate

Oct 2021 - Feb 2023

●Deliver an outstanding borrower experience by guiding borrowers through the application process through inbound and outbound phone, chat, and email support

●Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers

●Other projects as assigned

Amazon Fulfillment Center- FC associate

Mar 2021 -Oct 2021

●Locating merchandise to fulfill picking tickets;

●Labeling specific inventory types;

●Following proper loading and safety procedures at all times;

Unemployment Insurance Agency-UIA Agent

Aug 2020-Feb 2021

●Provide administrative assistance to customers who are initiating Unemployment Insurance Claims through telephone and/or internet.

●Speaking with and interviewing clients filing claims, entering personal and work history information into the computer systems, providing basic information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status and appeal procedures.

●Verify citizen's status, lawful alien registration, and document issues related to barriers to employment.

●Process or troubleshoot internet and/or telephone claims, and respond to emails using Microsoft Outlook about unemployment insurance services.

Pandora, DTW Airport Detroit, MI -Sales Associate

OCT 2018 - MAR 2020

●Ensures customers are provided with the highest level of customer service.

●Models customer service for associates and promoted sales whenever interacting with associates and customers.

●Be knowledgeable of merchandise on the floor as well as in the backroom.

●Accountable for increasing sales, UPT, ADS, and making sales goal.

Von Maur, Ann Arbor, MI - Sales Associate

DEC 2016 - SEP 2018

●Ensures the quality time spent by the customers in their stores by courteous greeting and friendly gestures

●Guides the customers to the right direction of the shelf of the merchandise they need

●Possess high knowledge of the products and location of merchandise and should be ready for any customer approach

●Maintain the area’s housekeeping and organizing of the clothing merchandise

Tropical Smoothie, Ann Arbor, MI - Shift Leader

JUNE 2016 - DEC 2016

●Assembled and served fresh food and smoothies prepared to Tropical Smoothie Café’s standards

●Followed the steps to operate the register including taking customer orders, accurately handling cash and being responsible for the drawer

●Interacted with crew members, customers, and vendors using excellent customer service

●Delivered unparalleled hospitality to each customer that visits our cafe

●Ensured each station is operating to Tropical Smoothie Cafes standards

●Trained and coached crew memb no ers during each shift to ensure brand standards are upheld

●Used tools to accomplish goals, manage labor and control inventory

Sanctuary at St. Joseph’s Village, Ypsilanti, MI - Wellness Assistant

MAY 2014 - JUNE 2016

●Helped assisted living residents with everyday activities

●Assisted with transferring and lifting residents

●Routinely checked residents to ensure personal needs are being met

●Administered medications, take blood pressure, give insulin

Wendy’s, Saginaw, MI - Crew Member

April 2013- July 2013

●Used order counters, registers, and drive-thru windows

●Quickly prepared food made to order

●Performed cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned

●Worked alongside Wendy’s managers to ensure every customer receives quality service.

EDUCATION

Washtenaw Community College, Ypsilanti - Bachelor of Social Work

SEPTEMBER 2015 - PRESENT

Black Student Union, Diversion Dance Troupe

University of Michigan, Flint, MI - Bachelor of Social Work

SEPTEMBER 2013- JANUARY 2014

References Available upon Request

Amos Johnson Former coworker 989-***-****

Mckenna Birch Coworker 231-***-****

Additional Information

Between July 2013 and May 2014 i was enrolled as a full-time student at University of Michigan-Flint.

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