Theresa Kocis

Manassas, VA *****

adv9ha@r.postjobfree.com

571-***-****

An experienced Customer Service Clerk/Administrative Clerk with excellent communication and organizational skills. Excellent computer, typing and administrative skills including filing, faxing, telephones and other office equipment.

Work Experience

Supervisor

Sheetz - Bristow, VA

February 2022 to Present

Supervisor of overnight shift duties of convenience store operations Food Service Manager

7-11 - Chantilly, VA

July 2016 to February 2022

Supervisor of food personnel and daily operations of convenience store Customer Service Representative

Wawa - Gainesville, VA

February 2013 to May 2016

Customer service food preparation daily duties in the convenience store Operations Manager

Elite Pressure Cleaning - Manassas, VA

March 2009 to February 2013

Responsibilities include answering all incoming calls and all aspects of customer service. Scheduled service personnel for jobs. Train office personnel and crew members. Monitored service personnel whereabouts and job performance. Address customer complaints and resolve as necessary. Provide estimates for customers. Order materials and track inventory. Perform sanding and staining at customers' homes.

Restaurant Assistant Manager

EAGLE'S NEST RESTAURANT - Woodbridge, VA

June 2007 to November 2008

at restaurant included customer service, inventory, ordering, cleaning and training of new personnel. Laborer/Office Manager

AMERICAN LIGHTING - Manassas, VA

May 2005 to April 2006

Office Manager

ELITE PRESSURE CLEANING - Woodbridge, VA

March 2004 to May 2005

responsibilities included answering all incoming calls and all aspects of customer service. Scheduled service personnel for jobs. Trained office personnel and crew members. Monitored service personnel whereabouts and job performance. Address customer complaints and resolve as necessary. Provide estimates for customers. Order materials and track inventory. Seasonal Warehouse Supervisor

ARAMARK FOODS - Bristow, VA

April 2003 to August 2003

responsible for supervising up to ten workers. Tracked and maintenance of food and beverages for the concession stands at Nissan Pavilion. Ensured all codes were adhered to for cleanliness. Laborer

American Lighting - Manassas, VA

August 2002 to December 2002

assisted in the installation of solar tube skylights. Organized and attended trade show exhibits. Provided customer service to include company information, pricing and scheduling customer appointments. Shift Supervisor

SUBWAY RESTAURANT - Manassas, VA

February 2000 to August 2002

responsible for all aspects of customer service. Supervised up to four employees per shift. Responsible for making customer sandwiches, doing all prep work, inventory and making bread. Opening and closing procedures to include balancing cash drawers and light daily recordkeeping. Daily and weekly inventory procedures. Unloaded supplies from delivery trucks. Education

Strayer University - Manassas, VA

Skills

• Employee orientation

• Payroll

• Customer service

• Inventory control

• Bookkeeping

• Shift management

Certifications and Licenses

Food Handler Certification

Additional Information

SKILLS: MS Windows, MS Word, MS Excel, Internet Explorer, Quickbooks, type approximately 60 wpm

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