RITA DEIN
adv7nj@r.postjobfree.com
linkedin.com/in/rita-dein-a072a4129
OBJECTIVE
I am a capable professional with over five years of customer service, product management, support, and sample control analyst. I achieved results through leading, coaching, and mentoring fellow employees; by initiating, coordinating, and enforcing systems, policies, and procedures to drive excellent delivery and development.
SKILLS
Customer relationship management, people management, Leadership, project management, communication, and fast learning. Basic Wi-Fi knowledge technical troubleshooting and problem solving.
EXPERIENCE
VOA- Assistant Property Manager
August 2023
Inspect property conditions and coordinate maintenance activities
Manage budgets, accounts, rent collections and tenant notices
Create and distribute marketing materials to attract new tenants
Maintain organized and updated resident files and records Report any problems or issues to the property manager
CUSTOMER SERVICE REPRESENTATIVE, AGENCY CONTRACT - ACCENTURE
APRIL 2020- FEB 2022
Call de-escalation techniques and methods
Strong focus on customer service and process compliance
Operational awareness of project service level targets and individual performance
Clear and concise communication of necessary next steps in individualized situations
Responsible management of position requirements in an independent, virtual environment
CUSTOMER SERVICE REPRESENTATIVE, CONDUENT
April 2018 – April 2019
Handle customer complaints, provide solutions, follow up to ensure resolution.
Create fleet accounts for business and commercial entities as well as non-revenue accounts.
Build sustainable relationships with customer accounts through open and interactive communication.
BANK TELLER, INTERNATIONAL BANK OF COMMERCE
October 2017 – March 2018
Conduct account services for customers while receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, answering questions in person or on the telephone, and referring to other bank products and services.
LAB TECHNICIAN, HOSPIRA
April 2014 – February 2016
Organize and coordinate routine lab procedures such as media preparations and basic slides and smears.
Daily perform water testing, air, and particulate testing to ensure a clean and healthy environment for production. Maintained clean and sanitary work following the SOP practices and troubleshooting.
TEACHING ASSISTANT, HUSTON TILLOTSON UNIVERSITY
January 2011 – May 2014
Assist first-year seminary professors with conducting class sessions.
Organize advancements via individual determination (AVID) tutorials for groups of twenty students twice a week.
Communicate with the students daily to ensure that they are keeping up with their academic work and other extracurricular activities assigned to them.
EDUCATION
MASTER'S DEGREE – DECEMBER 2020
South University Austin, Tx
Master of Business Administration - MBA
GPA – 3.7/4.0
BACHELOR'S DEGREE – MAY 2014
Huston Tillotson University Austin, Tx
B.Sc. Biology
GPA 3.4/4.0
PROFESSIONAL ORGANIZATIONS
Member- National Institute of Scientists (NIS)
Member-National Association of Black accountants
Member of American Chemistry Society ACS.
Golden Key International Honor Society, Member