LINDA S. FRANZEN

**** *. ********* **.

Peoria, IL 61614

309-***-****

adv5ga@r.postjobfree.com

Professional Summary

Highly dependable, charismatic and compassionate professional equipped for fast-paced work and changing daily needs. Enjoys serving customers efficiently with significant attention to detail and a hardworking approach. Seeks opportunities to go beyond basics, learn and grow with the challenges of a new employment opportunity and works diligently to increase customer satisfaction. Skills

*Outstanding Customer Relationships *Exemplary Computer skills

*Excellent interpersonal skills *Efficient use of point of sale system

*Excels at being part of a team, both as a leader and participant *Enjoys creative thinking/multi-tasking Experience

Sales Associate, Carpet Weaver’s. Aug. 2017 – Current, Peoria, IL

● Assist customers from initial meeting to ordering through installation, answering all questions that may come up

● Provide excellent information to help customers quickly navigate the store without getting overwhelmed

● Maintain knowledge of current and future promotions to provide outstanding service and assist with informed customer purchasing decisions, which leads to exceeding manager established sales goals by 50% monthly

● Supports company mission and positive store culture through honesty, integrity and high-quality customer experiences Sales Associate, Sofa Mart, Sep.2013 – Jul. 2017, Peoria, IL

● Welcomed guests and offered quick assistance to handle diverse needs

● Promoted credit and loyalty programs during customer interactions

● Effectively utilized the internal computer point of sale/inventory system for accurate sales recording

● Received award for being a Million Dollar Writer, sold over $500,000 a year for three consecutive years

● Promoted safety initiatives to increase awareness and maintain a risk-free work environment Store Manager, Illinois Valley Glass & Mirror, Apr. 2005 – May 2013, Peoria, IL

● Built partnerships with area businesses to raise brand awareness and increase referrals

● Assisted employees connecting with customers and independently handled routine concerns

● Learned how to cut glass and repaired windows same day

● Conducted routine meetings with management to keep them informed regarding the status of store projects Education

B.S. – Accounting

Valparaiso University, Valparaiso, IN

Activities

● Charter Member and V.P. of the Kappa Phi Chapter of Delta Sigma Pi Business Fraternity

● Business Networking International (BNI) Participant and Presenter

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