Post Job Free
Sign in

Manager Sales Customer Service

Location:
Victoria, BC, Canada
Posted:
March 26, 2023

Contact this candidate

Resume:

Resume and Work Experience

Updated March *, ***1

Mr. Brooke C. Tomlin

**** ****** ****

Victoria B.C.

V9A 4J3

Phone Numbers:

Cell: 250-***-****

Business Experience:

Highlights include over 50yrs. of Sales and Management Experience in the Private and Public Sectors.

Real Estate Sales and Land Development

Auctioneer

Sales Management for Local Sign Company

- Director of Corporate Planning

B.C. Ministry of Agriculture and Fisheries

- Director of Performance and Accountability

B.C. Ministry of Highways and Transportation.

- Real Estate Investing and Ownership

-Regional Manger

Eaton’s of Canada (21 Stores northern B.C and the Yukon).

SCOPE OF RESPONSIBILITIES AND BUSINESS EXPERIENCE

2012 – PRESENT

Semi-retired and working Part Time in the Sign Industry

1990 to 2012

B.C. Provincial Government

Appointed as Director of Corporate Planning

B.C. Ministry of Agriculture and Fisheries.

In 2000 additional responsibility for the Ministry of Transportation and Highways.

Reporting was directly to the respective Deputy Ministers and Executive Committees.

Facilitated the Canadian Comprehensive Audit Foundation (CCAF) 12 attributes of Effectiveness to Government Middle Managers.

Strategic Plans and Performance Measures developed for Ministries Branches and Divisions.

Researched Performance Management “Best Practices” in other Canadian and US jurisdictions.

Facilitated Branch Directors in establishing business plans, measures and performance targets.

Worked closely with Agri/Food Industry Associations, and lead the facilitation of supporting Industry Development plans.

Created Food Industry Development partnerships.

Member of the Minister’s Agri/Food Council

Instrumental in creating the Province’s Food Industry Development Invented the popularly known Buy B.C. Program.

Co-authored the Budget Transparency and Accountability Act.

Member of Regulatory and Policy Committee

Agri/Food Industry Organizations

Facilitated Strategic Planning and Market Development workshops to the following organizations

Okanagan Tree Fruit Authority

Peace River Agriculture Strategic Plan

Agriculture Workforce in B.C.

B.C Marketing Board

First Nations Agriculture

B.C. Cattlemen Cattle Industry Market Development

BC Federation of Agriculture

Formation of Ministers’ Council on the Food Industry

Buy BC (Ministers Council on the Food Industry)

Market Development BC Pork Producers Association

Market Development BC Nursery Trades Association

Forestry Renewal B.C.

VI Vegetable Commission

Interior Vegetable Commission

Service Quality B.C.

Senior Executive member of Service Quality BC Committee.

A comprehensive Customer Service Program that is focused on putting the customer first in delivering government services.

Accountable to Deputies Council.

1997-2000

Director Privatization

Ministry of Transportation and Highways

A Deputy Minister appointment, team leader involvement responsible for developing 29 privatization initiatives, resulting in 700M in Road and Bridge Maintenance Contacts.

Responsible for cataloging assets, and identifying employee driven privatization opportunities and initiatives.

Presentations to the Ministry Executive Committee and the Minister.

Conducted employee seminars and facilitated business plans

Developed Treasury Board financial impact analyses for targeted privatization initiatives

Major Assets liquidation

Jim Pattison Sign Group

1984-1989

Sales Manager

Territory Responsibility, Vancouver Island and Fraser Valley

Meeting sales targets and market development initiatives

Preparing “on premise advertising” presentations and lease contracts

Sign design, photography, and artwork

Liaison with municipal governments and councils.

Jim Pattison Group management sales and marketing training seminars.

1981-1984

Operations Mgr. Canadian Tire Corp.

Responsible for new store opening in Prince George (3rd largest store in Canada)

Personally Interviewed 350 applicants and hired 100 employees

Operational planning

Designed and implemented C.T.C. Catalogue Sales Service for rural markets, Central Interior BC (10 interior towns)

Managed 50,000 sq. ft. of warehousing

Staff training and development

Real Estate and Land Development.

1976 –1984

Land Developer and Real Estate Sales.

Obtained Real Estate License and worked for the Royal Trust Co.

and Heights Land Development Co. the largest land development company in the Central Interior (Prince George).

Responsibility for marketing residential land commercial properties.

A team member in the Development of a sector plan involving over 1700 homes, 3 schools, 2 shopping centers, 4 churches and related parks and roads infrastructure.

Business development - finished lots and commercial projects

Assisting in the design of subdivisions - layout - amenities - lot sizing, etc.

Presentations and Land Use debates with City Councils,

Preparation of Land Development proposals: including churches, schools shopping centers, parks, etc.

Member of several Boards of Directors

The Heights Land project was and still is one of the largest land development projects in British Columbia.

Eaton’s Regional Sales Mgr.

1970-1976

Regional Manager Sales and Operations Eaton’s Northern Stores (25 Stores)

Responsibility for Eaton’s Operations North of Vancouver.

Northern B.C. Yukon and including Northern Alberta.

Twenty-one stores with sales of $ 22 Million.

Responsible for operating budgets and meet profit goals Supervision of 6 Senior Managers and 16 Supervisors and 170 staff.

administration of Eaton’s accounts

administration of Eaton Financial Services

Responsibility for assets and Property and Plant management

Overall Responsibility of HR and staff development

Full Responsibility for profit targets and R.O.I. (return on investment.)

Management performance appraisals

Opened six new Eaton’s Dept. Stores in Northern B.C. and Alberta.

Maynard’s Auctioneers

. 1964-69 Owner Maynard’s Auctioneers Ltd.

After selling the family sporting goods business, I joined Maynard’s Auctioneers in Victoria as an appraiser (trainee).

Advanced to senior appraiser within two years. In 1963. Completed courses the School of Auctioneering in 1964.

I conducted major auction sales and liquidations on Vancouver Island and the Interior - domestic, commercial and industrial.

Purchased the business in 1965 and sold it in 1969.

Past Directorships

Prince George Homesites Ltd.

Echo Log Building Society

Hudson Apartments Ltd.

Director Pay-n-Save Carpets Ltd.

Director Maynard’s Auctioneers Ltd

Life Member Kinsmen Club

Prince George Golf Club

Heights Land Development Co.

Dept. of Fisheries and Oceans Salmonid Enhancement for Western Region

Director Grouse Nest Holdings Ltd. B.C.

Gov’t Managers Association

Ministry Councils and Committees.

Numerous letters of reference available on request.

Current Hobbies

Fishing

Boating

Fishing Tackle Collecting.

Hiking and Camping



Contact this candidate